Kenneth Walker Sr. Resume\' 2011

1. Kenneth L. Walker Sr.
5415 36th Ct. East #306 Ellenton, Fl. 34222
941-405-2780
kenny.walker31@gmail.com http://www.linkedin.com/in/kwalkersr
Objective: Highly motivated, and ambitious candidate looking to launch and sustain a successful career by
utilizing technical, analytical, and business management skills to meet company needs.
LEADERSHIP AND
ADMINISTRATIVE
• Oversaw day to day operations of unit
• Managed team of 15 - 25 employees
• Managed Unit Inventory, payroll, shipping/receiving, hiring, firing, coaching, team building, and recruiting
• Served in production capacity as day shift cook
• Represented educational institution on behalf of president at community affairs and functions
• As chapter president, NSBE, I conducted meetings and oversaw organization operations
• Managed conference planning committee (10 + members) for regional leadership conference
• Project Leader; Senior Project Controlled Plant Watering and Monitoring System
• Developed Self Sustained Plant Monitoring system with an environmental control
SALES
• Focus on building sales through customer service and community awareness
• Utilized various controls and coaching techniques to manage food , labor, and operating costs
• Utilized suggestive sales techniques to offer new products and upgrades
• Assist customers with basic billing inquiries and discrepancies
• Implemented skills and strategies to effectively produce new and retain current customers against the
competition
PROFESSIONAL EXPERIENCE
TECHNICAL SUPPORT
• Provide technical support to customers
• Troubleshoot residential Home Phone services
• Troubleshoot Broadband Internet services for High Speed Internet customers
• Troubleshoot wireless local area networks
• Assist customer with general customer services and product knowledge
EMPLOYMENT HISTORY
East Coast Waffles Waffle House Unit 618 Ellenton, Fl.
Unit Manager February 2010 - Present
Brighthouse Networks Orlando, Fl.
Product Specialist I /Sales June 2007 – Feb 2010
Brighthouse Networks Orlando, Fl.
Problem Identification Team (PIT) August 2008 – Sept 2008
DeVry University Senior Project Orlando, Fl.
Controlled Plant Watering and Monitoring System March 2007
EDUCATION
Bachelor of Science in Technical Management Oct. 2009
DeVry University Orlando, Florida

2. Associate of Science Degree in Electronics & Computer TechnologyMarch 2007
DeVry University Orlando, Florida
HARDWARE/SOFTWARE
• NI Elvis Instrument Launcher • MultiSim • Max +Plus II Baseline
• Microsoft Office Suite • FlowCode • RS Logix PLC Programming
• Cisco Networking and Routing • Microsoft Project • Microprocessor Programming w/ VHDL
• Microsoft Publisher • Microsoft Visio
AFFILIATIONS
• Student Speaker
-Commencement Ceremony 2007
• DeVry Student Ambassador Corps 2005 - 2007
• National Society of Black Engineers (NSBE)
-Chapter President 2007 – 2008
-Regional Leadership Conference Chair 2006 - 2007
-Public Relations Liaison 2005 - 2006
AWARDS
• Double Digit Sales Increase Club 2011
-Waffle House Unit 618: East Cost Waffles
• Congressional Letter of Commendation
-Hon. Alan M. Grayson; United States House of Representatives 2009
• Dean’s List 2008
• DeVry Tuition Grant
-1st Place Senior Project Fair 2007
• Congressional Letter of Commendation
-Hon. Corrine Brown; United States House of Representatives 2007
• Congressional Black Caucus Scholarship 2006
CERTIFICATIONS
• National Restaurant Association 2010
-ServSafe Certification Exp. 2015
• Jones NCTI Qualification Certificate 2009
-High Speed Data Customer Service