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A TelmedIQ Webinar Presentation:
Why Secure Texting is Failing Hospitals
[The Webinar Will Begin Shortly]
Webinar Housekeeping
1. Questions
• There will be a Q&A session at the end
of the webinar.
• Use the question panel in GoToWebinar
to ask a question directly.
#STMfail
About the Host
Ben Moore
CEO TelmedIQ
15 Years of secure/critical mobile communications and 2
registered patents for telecommunications
• About TelmedIQ
• Pagers in Healthcare – A Personal Experience
• Overview of Secure Texting
• 5 Reasons Why Secure Texting Fails Hospitals
• How Hospitals and IDNs can move forward
Agenda
We are a HIPAA compliant communication solutions that simplifies care coordination.
About TelmedIQ
300+ healthcare organizations and 80,000 end users
Our Customers
Pagers in Healthcare –
A Patient’s Perspective
• PHI replicated across multiple vendors
• Data remains resident on personal devices
• No control or policy enforcement
• No visibility that communication had occurred
• No guarantee of delivery
• End users use ‘Codes’ to communicate instead of PHI
End result = HIPAA Violation Risk + Compromised Care Delivery
Before Secure Texting
• PHI handled by single vendor
• Data self-destructs from personal devices
• Retention Policy
• Auditability
• Guaranteed Message Delivery
• Supports Bring Your Own Device (BYOD)
• Rich Media (Text, Images)
• Integrated Directory - No more lookups!
End result = More Secure + Better Care
With Secure Texting
The Benefits of Secure Texting
• Poor Reliability
• Low User Adoption
• Lack of User Inclusion
• Lack of Structure and
Policy
• No Integration
Why is Secure Texting Failing Hospitals?
• Network Coverage & Data
Issues
• Battery Life
• Message Delay
Reliability
• Continuous Delivery Attempts
• Alternate modes of Delivery (Data, Voice)
• Escalation Rules & Delivery Visibility
• Invest in your networks (WiFi + 4G)
Solving Reliability Issues
Adoption
• Provide MORE value than just
secure messaging to your
users
• Drive messaging through
integration points
• Provide an amazing end user
experience
Solving Adoption Issues
• Use a proper deployment plan
and communications strategy
• Enact a BYOD Policy
Solving Adoption Issues
• Many solutions are suitable
only for one audience. (i.e.
Nurses or Physcians)
• Differnet roles have very
different needs
Inclusion
• Nurse Call Integration
Solving Inclusion Issues
Inclusion of All Devices
Lack of Structure & Policy
Structure & Workflow
• Policy is much more than schedules!
Policy
Patient Hand-Offs
“According to Joint Commission research, up to 80 percent of serious
medical errors involve miscommunication during the hand-off between
medical providers.”
1. Communications gaps were the leading cause of sentinel events reported to The
Joint Commission between 2005 and 2014.
2. It is malpractice insurance agency’s single most common factor leading to
claims.
3. Many of these adverse events are caused by lack of effective hand-off
communications as patients move from one care setting to another.
Patient Centric Messaging & Handoffs
http://www.jointcommission.org/standards_information/jcfaqdetails.aspx?StandardsFaqId=401&ProgramId=1
The Joint Commission: “It is not acceptable for physicians...to text
orders... there is no way to keep the original message as validation of
what is entered into the medical record..”
Joint Comission on Order Entry
Solving the Order Entry Problem
Bringing Everything Together
A Healthcare Communications Hub
Are you interested in learning more?
Secure messaging and
pager replacement for
healthcare
Policy-based messaging and
workflow automation
Comprehensive and
effective patient hand-off
processes
Q&A
Thank You for Attending
Visit www.TelmedIQ.com/resources
Or contact us directly at:
p. 1.888.364.9305
e. sales@telmediq.com
to receive a free demo of our solutions.

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Why Secure Texting is Failing Hospitals

  • 1. A TelmedIQ Webinar Presentation: Why Secure Texting is Failing Hospitals [The Webinar Will Begin Shortly]
  • 2. Webinar Housekeeping 1. Questions • There will be a Q&A session at the end of the webinar. • Use the question panel in GoToWebinar to ask a question directly. #STMfail
  • 3. About the Host Ben Moore CEO TelmedIQ 15 Years of secure/critical mobile communications and 2 registered patents for telecommunications
  • 4. • About TelmedIQ • Pagers in Healthcare – A Personal Experience • Overview of Secure Texting • 5 Reasons Why Secure Texting Fails Hospitals • How Hospitals and IDNs can move forward Agenda
  • 5. We are a HIPAA compliant communication solutions that simplifies care coordination. About TelmedIQ
  • 6. 300+ healthcare organizations and 80,000 end users Our Customers
  • 7. Pagers in Healthcare – A Patient’s Perspective
  • 8. • PHI replicated across multiple vendors • Data remains resident on personal devices • No control or policy enforcement • No visibility that communication had occurred • No guarantee of delivery • End users use ‘Codes’ to communicate instead of PHI End result = HIPAA Violation Risk + Compromised Care Delivery Before Secure Texting
  • 9. • PHI handled by single vendor • Data self-destructs from personal devices • Retention Policy • Auditability • Guaranteed Message Delivery • Supports Bring Your Own Device (BYOD) • Rich Media (Text, Images) • Integrated Directory - No more lookups! End result = More Secure + Better Care With Secure Texting
  • 10. The Benefits of Secure Texting
  • 11. • Poor Reliability • Low User Adoption • Lack of User Inclusion • Lack of Structure and Policy • No Integration Why is Secure Texting Failing Hospitals?
  • 12. • Network Coverage & Data Issues • Battery Life • Message Delay Reliability
  • 13. • Continuous Delivery Attempts • Alternate modes of Delivery (Data, Voice) • Escalation Rules & Delivery Visibility • Invest in your networks (WiFi + 4G) Solving Reliability Issues
  • 15. • Provide MORE value than just secure messaging to your users • Drive messaging through integration points • Provide an amazing end user experience Solving Adoption Issues
  • 16. • Use a proper deployment plan and communications strategy • Enact a BYOD Policy Solving Adoption Issues
  • 17. • Many solutions are suitable only for one audience. (i.e. Nurses or Physcians) • Differnet roles have very different needs Inclusion
  • 18. • Nurse Call Integration Solving Inclusion Issues
  • 19. Inclusion of All Devices
  • 20. Lack of Structure & Policy
  • 22. • Policy is much more than schedules! Policy
  • 23. Patient Hand-Offs “According to Joint Commission research, up to 80 percent of serious medical errors involve miscommunication during the hand-off between medical providers.” 1. Communications gaps were the leading cause of sentinel events reported to The Joint Commission between 2005 and 2014. 2. It is malpractice insurance agency’s single most common factor leading to claims. 3. Many of these adverse events are caused by lack of effective hand-off communications as patients move from one care setting to another.
  • 25. http://www.jointcommission.org/standards_information/jcfaqdetails.aspx?StandardsFaqId=401&ProgramId=1 The Joint Commission: “It is not acceptable for physicians...to text orders... there is no way to keep the original message as validation of what is entered into the medical record..” Joint Comission on Order Entry
  • 26. Solving the Order Entry Problem
  • 29. Are you interested in learning more? Secure messaging and pager replacement for healthcare Policy-based messaging and workflow automation Comprehensive and effective patient hand-off processes
  • 30. Q&A
  • 31. Thank You for Attending Visit www.TelmedIQ.com/resources Or contact us directly at: p. 1.888.364.9305 e. sales@telmediq.com to receive a free demo of our solutions.