Why does it take so %#! long to install circuits?
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For most businesses, the process of opening or moving offices represents a substantial investment both in time and money. Delays impact budgets for infrastructure investments, as well as personnel, real estate leases, and logistical concerns. There is one universal truth: Everything relies on connectivity. Without circuits, nothing works. That's why the process is vital to a successful move. This presentation describes how dates are missed and how much of this is not the fault of IT or Telecom Instead, it shows what needs to be factored into the timeline and proactively managed.
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Why does it take so %#! long to install circuits?
- 1. WHY DOES IT TAKE SO *#%! LONG TO GET CIRCUITS INSTALLED? How IT/telecom is unfairly blamed for not keeping up with changes in the business
- 2. YOU WANT TO ANTICIPATE YOUR CLIENT’S NEEDS; NOT JUST KEEP UP WITH DEMAND. Here’s what might be holding you back.
- 3. A STARTING RULE OF THUMB: BASE YOUR TIMETABLE ON VENDOR, SERVICE, AND ACCESS OPTIONS.
- 4. OBSTACLE #1- HOW REALISTIC IS THE TIMEFRAME?
- 5. THE PROMISE OF NEW BUSINESS CAN OVERSHADOW IMPLEMENTATIONS CONCERNS
- 6. WHICH MEANS… THE WINDOW FOR DELIVERY JUST GOT SMALLER.
- 7. BUT, NO PRESSURE… ‘Just get it done; you can fix it later.’
- 8. ANOTHER COMPLICATION – ORDER INITIATION Delays in the beginning are carried forward to the end.
- 9. WHICH MEANS… BAD OR INCOMPLETE INFORMATION, BRIEFCASING* OR LATE CHANGES TO THE ORDER * Briefcasing is a delayed order because the rep submitted it late or simply forgot it.
- 10. NEXT – CHALLENGING LOCATION CHOICES - ‘WHERE DID THEY SAY THIS OFFICE IS GOING?’ Sometimes you just have to wonder how the site was picked.
- 11. WHICH MEANS… THERE CAN BE SOME ACCESS ISSUE SURPRISES * * Note: Even modern buildings in metro areas may still have access issues like security limitations, management policies, or just restrict certain types of services.
- 12. THEN, THERE’S THE DMARC / FACILITIES ISSUES These remain unseen and unknown until after the process has begun.
- 13. WHICH MEANS… DELAYS WILL RESULT FROM FACILITIES BUILD OUTS, NEW CONSTRUCTION, AND OTHER ISSUES
- 14. AND ONE MORE THING – VENDORS OFTEN HAVE INTERNAL PROCESS INTEGRITY ISSUES THAT THEY WON’T ADMIT TO The days of of knowing who does what are over. It’s like an assembly line in different states
- 15. WHICH MEANS… YOU NEED TO KNOW THEIR ORDER PROCESSES- AS WELL AS THEY DO
- 16. SERIOUSLY, YOU NEED TO KNOW THEIR PROCESSES REALLY WELL .
- 17. ESTIMATED IMPACT IN COSTS AND TIME Problem Cost ($ & Time) Causes - Business need Short Timeframe Expedite $1-5K - Late Decision - Emergency - Vendor briefcasing order Order Initiation 1-6 weeks - Bad/Incomplete Information - Change after process begun - Vendor does not have enough access - Site lacks diversity of services needed Facilities / Demark 1-8 weeks - DMARC is not ready - Inability for tech to gain access - Multiple DMARCs - Effective transfer of information does not occur Order Process (Vendor) 1-8 weeks - Gaps in process – failure to maintain continuity - Communication breakdowns
- 18. LET’S NOT FORGET - Your team still has to keep all systems running
- 19. SO… WHAT’RE YOU GONNA DO?
- 20. CALL US.
- 21. WE UNDERSTAND.
- 22. WE CAN HELP.
- 23. Consulting Services – Managed Services – Training Visit us at auditsandinvestigations.com Or call 412.221.4228