CRM outsourcing involves companies hiring third-party providers to manage customer relationship management operations, aiming to meet growing demand and reduce costs. This trend has gained traction particularly among large and medium-sized enterprises, with key services outsourced including CRM and billing applications. The integration of AI and machine learning into CRM systems is transforming customer relationships, while benefits of outsourcing include cost savings, increased efficiency, and the ability to focus on core business activities.

2. CRM Outsourcing
CRM Outsourcing - A services where companies are choose 3ed party service provider, who are operating and
managing customer relationship management units.
These exercises are risen as a promising answer for take care of
expanding demand for quality CRM exercises and increasing
expenses related with it.
The CRM activities, which provide adaptability for both service providers and
specialists, are presented to generate greater revenue opportunities.

3. Why CRM
Small Business
Large Business
Strong
Customers
Relationship

4. Trend of CRM Outsourcing
Recent years CRM outsourcing has developed fundamentally among huge measured organizations and it is
additionally expected to attract large numbers of medium sized associations.
Now and again of outsourcing, the whole data IT and administration
framework is outsourced, while in some different cases, just key
application services, for example, CRM, billing, ERM are
outsourced.

5. In 2018
Here are some of the interesting trend that related to CRM.
AI and machine learning paly a virtual part in CRM to develop
the new kind of customer relationship in businesses.
As machines become better at "relationship intelligence" AI is being integrated into
other CRM software.

6. Global CRM Outsourcing Market
Service
Industry
Geography
Banking
Financial services and
Institutions
Telecommunication
Industry
Travel and Hospitality
Industry
Healthcare Sector
Retail Industry
Education Industry &
Utility Sector
Source - https://bit.ly/2x2D2yF

7. Outsource Services
End-to-end CRM
Application
Development
Open Source
CRM Solution
Development
CRM Solution
Customization
CRM
Application
Upgrade and
Maintenance

8. Top Benefits
Save money and time
Higher work quality
and experience levels
An opportunity to
choose multiple
service providers
Increased profitability
Concentration on your
core business
Reliability and stability
Flexibility
CRM

9. Key Future Trends in CRM Application Development
Social Media
Cloud
Mobile
According to a newly announced report of CRM, the
following key wonders who will redesign the CRM
development landscape in couple of years:
Source - https://bit.ly/2x3Plea

10. Build a CRM System
Gather the
Initial
Information
Link Value
Opportunities
to Strategic
CRM Features
Develop a
Business
Case
Assess the
Current and
Future State
Gaps
Define CRM
Project Scope
and
Requirements
Develop a
Roll-out
Strategy

11. Titanium Square” 3rd Floor, Office
No. B-302, S.G. Highway, Beside
Parsoli Motors. Ahmedabad – 380
054 Gujarat – India
info@aegissofttech.com