One of the trends in 2020 is AI-powered CRM. Why? It has various benefits for your business and its efficiency.

1. How AI-powered CRM
will Improve Your
Business in 2020

2. According to Statista.com, by 2021, the
US could have an additional $394 billion
in revenue from widespread AI
implementation.
Let’s look at the main benefits of AI-
powered CRM.

3. 1.Personal assistant
for each customer
AI-powered CRMs will fill in for
your service representatives and
give your clients 24/7 remote
support. The Virtual Assistant
handles and automates routine
activities, customer interactions,
follow-ups, and more.
2. Personal
communication
The AI platform effectively learns
from purchasing history to segment
data and generates leads of high
quality. The CRM framework collects
valuable data by sending
personalized messages at the right
time and by providing a quick
response through the correct
channel of communication.
3. Customer retention
A well-defined buyer persona can
help you connect smoothly because
you know what to ask and when to
ask it. The machine issues
notifications about lost customers or
hot leads. You may also agree on the
most appropriate contact channel-
email, SMS, search engine ads, etc.
4. Boost ROI
A CRM with built-in predictive
analytics benefits companies in many
ways, but predictive lead scoring may
be the greatest amongst them.
Predictive lead scoring is a method
that uses an algorithm to display all
the data you have obtained in your
CRM (contacts, work description,
revenue) and external data found in
the wild (your website, email
marketing efforts).

4. 5. An optimized sales
rate
Organizations may build detailed
customer profiles that are required
to buy products, using smart data
processing and automated data
entry. If the habits of consumers are
identified, the companies may
implement tailored measures where
intrusive advertising is avoided and
real effective services are given.
6. Save time and
money
An AI-powered CRM removes more
repetitive and boring tasks like
inputting and cleaning customer
data. Simplicity should be
considered when determining if
you need an AI-powered CRM. The
total amount of time saved by
using AI can be staggering; the
activities that take you hours take
minutes instead.
7. Multi-task
completion
All standard channels of
communication such as phone
calls, texts, and emails can be
managed by customer support or
service. When an AI-driven system
is available, it manages all the key
aspects including voice input
options.

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