This document provides an overview of the 3CX Phone System, an IP PBX phone system software. In 3 sentences:
The 3CX Phone System is an open standards-based IP PBX that runs on Windows, integrates with Outlook and SIP phones, and provides features such as call conferencing, voicemail, presence, and mobility through its user portal. It allows businesses to replace old PBX systems and lower telecom costs by using VoIP for calls within and between office locations. The document shares details on the system's benefits, architecture, installation process, administration interface, security features, and client testimonials praising its ease of use and cost savings.
3CX Phone System for Windows is a software-based IP PBX that replaces traditional proprietary hardware PBX / PABX. 3CX’s IP PBX has been developed specifically for Microsoft Windows and is based on the SIP standard – making it easier to manage and allowing you to use any SIP phone (software or hardware). A software-based IP PBX / PABX offers numerous benefits:
No need for separate phone wiring – phones use computer network
Easier to install & manage via web-based configuration interface
A software-based IP PBX is far less expensive than a hardware-based PBX / PABX
Employees can move offices without requiring any changes in the wiring or IP PBX configuration
Choose from the many SIP based hardware phones instead of getting locked in with one vendor
Receive & Make calls via the standard PSTN using VOIP Gateways
Save on call costs with \'out of the box\' configurations for popular SIP / VOIP providers.
In this short presentation, you'll be able to learn the essentials in selling 3CX Phone System and 3CX Web Meeting.
The presentation is divided in two separate sections.
First section presents the company profile and it's position on IT&C market, the product line and their features.
The second section is dedicated for 3CX Partners with specific data about partner program and advanced pre-sales information.
Thank you for watching and have a wonderful 3CX!
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Amazon’s customer contact center handles millions of requests every day using technology that enables them to consistently provide world-class customer service.
And now you can leverage that same technology to transform your own contact center with Amazon Connect! Your customers demand a great experience and a high level of service – and you can give it to them with only minutes of set up.
Amazon Connect is a cloud-based contact center service that simplifies the delivery of exceptional customer service by offering a quick, scalable deployment, easy integrations with many CRM and ticketing systems, and simple navigation and usability.
Learn more about Amazon Connect, including:
-Taking advantage of key features
-Designing a personalized experience for your callers
-How to take Amazon Connect beyond the classic contact center
-How to manage risk related to implementation and adoption
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In this session, you will learn how Intuit and Hilton are migrating their large scale contact centers to Amazon Connect, a self-service, cloud-based contact center offering based on the same technology used by over 70,000 Amazon Customer Service Associates. We will begin the session with an overview of Amazon Connect and hear from Intuit and Hilton about their experiences and best practices that will help prepare any large scale business planning a migration to Amazon Connect.
3CX Phone System for Windows is a software-based IP PBX that replaces traditional proprietary hardware PBX / PABX. 3CX’s IP PBX has been developed specifically for Microsoft Windows and is based on the SIP standard – making it easier to manage and allowing you to use any SIP phone (software or hardware). A software-based IP PBX / PABX offers numerous benefits:
No need for separate phone wiring – phones use computer network
Easier to install & manage via web-based configuration interface
A software-based IP PBX is far less expensive than a hardware-based PBX / PABX
Employees can move offices without requiring any changes in the wiring or IP PBX configuration
Choose from the many SIP based hardware phones instead of getting locked in with one vendor
Receive & Make calls via the standard PSTN using VOIP Gateways
Save on call costs with \'out of the box\' configurations for popular SIP / VOIP providers.
In this short presentation, you'll be able to learn the essentials in selling 3CX Phone System and 3CX Web Meeting.
The presentation is divided in two separate sections.
First section presents the company profile and it's position on IT&C market, the product line and their features.
The second section is dedicated for 3CX Partners with specific data about partner program and advanced pre-sales information.
Thank you for watching and have a wonderful 3CX!
Oracle IT Financial Management (ITFM) - Align IT to run and grow the business. Transparency to IT service charges; align IT projects with strategic priorities; IT spend analysis - run vs. grow vs. transform; build credibility with the business
Cost optimization is a frequently cited reason for adopting cloud computing. However, some organizations are finding that during the migration process, replicating what is in your data centers isn’t yielding ideal results and expending numerous resources. Cloud Technology Partners Principal Architect Kacy Clarke and Global Alliance Manager Stuart Robertson discuss the realistic results you should keep in mind during your initial TCO/ROI analysis and suggest best practices to realize those goals.
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Amazon’s customer contact center handles millions of requests every day using technology that enables them to consistently provide world-class customer service.
And now you can leverage that same technology to transform your own contact center with Amazon Connect! Your customers demand a great experience and a high level of service – and you can give it to them with only minutes of set up.
Amazon Connect is a cloud-based contact center service that simplifies the delivery of exceptional customer service by offering a quick, scalable deployment, easy integrations with many CRM and ticketing systems, and simple navigation and usability.
Learn more about Amazon Connect, including:
-Taking advantage of key features
-Designing a personalized experience for your callers
-How to take Amazon Connect beyond the classic contact center
-How to manage risk related to implementation and adoption
Moving Large Scale Contact Centers to Amazon Connect (BAP324) - AWS re:Invent...Amazon Web Services
In this session, you will learn how Intuit and Hilton are migrating their large scale contact centers to Amazon Connect, a self-service, cloud-based contact center offering based on the same technology used by over 70,000 Amazon Customer Service Associates. We will begin the session with an overview of Amazon Connect and hear from Intuit and Hilton about their experiences and best practices that will help prepare any large scale business planning a migration to Amazon Connect.
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Unable to attend Oracle OpenWorld to learn about the latest developments in Oracle EPM Cloud? It can be difficult to keep abreast of all the changes in this evolving landscape, but we’ve got you covered.
In our webinar, Perficient’s Oracle EPM leadership explored the current cloud offerings and what’s around the corner. Whether you are in IT or finance, your colleagues are driving digital transformation by including cloud in their performance management strategy.
Discussion covered:
-In-depth review of the Oracle EPM Cloud suite
-How the products can be integrated
-How SaaS products compare to on-premises editions
-Benefits of cloud strategies
Speaker: Chris Du Preez
Host: Angel Alberici
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Meetups: https://meetups.mulesoft.com/events/details/mulesoft-online-group-english-presents-runtime-fabric-rtf-foundations/
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Resources:
Watch the related TechWiseTV episode: http://cs.co/9006ELWE6
TechWiseTV: http://cs.co/9009DzrjN
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From our experience in working with over 1,000 customers, we’ve codified an approach that will help you to avoid common IT failures. Join this session to learn about the three critical pillars (business outcomes, org enablement, technology) needed to achieve your outcomes and how to get started.
Unable to attend Oracle OpenWorld to learn about the latest developments in Oracle EPM Cloud? It can be difficult to keep abreast of all the changes in this evolving landscape, but we’ve got you covered.
In our webinar, Perficient’s Oracle EPM leadership explored the current cloud offerings and what’s around the corner. Whether you are in IT or finance, your colleagues are driving digital transformation by including cloud in their performance management strategy.
Discussion covered:
-In-depth review of the Oracle EPM Cloud suite
-How the products can be integrated
-How SaaS products compare to on-premises editions
-Benefits of cloud strategies
Speaker: Chris Du Preez
Host: Angel Alberici
Youtube: Virtual Muleys (https://www.youtube.com/c/VirtualMuleysOnline/videos)
Meetups: https://meetups.mulesoft.com/events/details/mulesoft-online-group-english-presents-runtime-fabric-rtf-foundations/
Runtime Fabric Foundations. Tune in this time to get a full overview around RTF: architecture, learning paths, tips, how to avoid pitfalls and more. Time to learn. Chris Du Preez will be guiding us through this 50 minutes session!
Anypoint Runtime Fabric is a container service that automates the deployment and orchestration of Mule applications and API gateways. Runtime Fabric runs within a customer-managed infrastructure on AWS, Azure, virtual machines (VMs), and bare-metal servers. (Find out more: https://docs.mulesoft.com/runtime-fabric/1.7/)
11 Strategic Considerations for SharePoint MigrationsChristian Buckley
Presentation given 9/11/2010 at SharePoint Saturday East Bay in San Ramon, California.
The majority of a migration effort has nothing to do with the actual technical move of content and bits, but is a planning activity. This presentation walks through 11 areas of focus, sharing best practices.
Oracle Planning and Budgeting Cloud ServiceDatavail
Oracle Planning and Budgeting Cloud Service (PBCS) is an Enterprise Performance Management software you can get more quickly and affordably than you may realize. Here’s a chance to learn all about it.
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Resources:
Watch the related TechWiseTV episode: http://cs.co/9006ELWE6
TechWiseTV: http://cs.co/9009DzrjN
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VirtualTone offers a cost-effective approach to managing interactions with sales prospects as well as current customers and business partners. Because of today\’s business needs to remain flexible and mobile at a moments notice, VirtualTone solutions allow contact center agents to both work from home during peak business hours or disaster situations. Your phone system is where you meet your customers every day, and every interaction is a chance to grow your business. So your phone system should help you achieve some key objectives. It should make agents more productive.
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3CX was founded in 2005 - after founder Nick Galea saw a market opportunity for a Windows based IP Phone System. 3CX is a young company, though the management and development team have been in the software and telecoms business for years. 3CX has also managed to gain industry and press recognition in that short time: It is a Microsoft Gold Partner, and has strategic partnerships with leading VOIP vendors. 3CX has received several awards, including the Windows IT Pro Editor’s best award. 3CX Phone System for Windows has become very popular in a short period of time – with over 1000 downloads per day of the software.
One of the core 3CX strategies is to build a global presence – 3CX has offices in Miami, London, Munich, Malta, Hong Kong and Australia, with the development and marketing headquarters located in Nicosia, Cyprus. 3CX has setup websites in all major languages, creating a worldwide internet presence and generating targeted leads for partners worldwide.
So why should you get into the IP Phone System market? This chart explains best Why . As you can see the market is just starting, and its going grow to a 20 billion dollar market. Interestingly the market will accelerate over the next few years, so NOW is a great time to get in and make some money off this opportunity!
Forrester did some research recently into the growth of IP PBXs. It interviewed 526 larger companies in the US, and it came up with the following stats: Replacement is well under way, but only 23% have deployed an IP PBX. That means that 77% still have to move! 90% will have moved by 2012 – so its all going to happen over the next few years! Again, these facts are more confirmation that it’s a great time to enter the market, understand the technology, and be able to profit from this significant new market. Question: Who of you already have an IP PBX in place?
So what are the benefits of a phone system? Lets start with the benefits for a business owner First of all, using VOIP a business can save substantial call costs on outbound calls. If it has multiple offices, it can connect these branch offices via the internet and make Free calls between offices. A VoIP phone system is much less expensive to buy, and most importantly much cheaper to expand Eliminate vendor lock in by the expensive telco/phone vendor Increased productivity of employees Retain employees more easily by offering them more flexibility to work from home
So what are the Benefits for the phone user? A big feature is mobility . With a VOIP PBX, an extension is no longer tied to a desk, but users can answer their extension from anywhere, be it in the office, at home or on the road. VOIP makes tele-working much easier. A VOIP phone system will increase the productivity of a user - They can launch calls directly from Microsoft Outlook, and integrate call logging seamlessly with CRM apps or Microsoft Outlook. They can use advanced phone features such as call conferencing and call forwarding because its easier to use the use these features from a Windows client rather then from a cryptic phone interface. They can eliminate telephone tag because of the inbuilt presence feature which allows them to see whether their colleagues are available or not. All this will allow for much more efficient use of the phone. Research was done by Sage Research which put time savings of VoIP phone systems to several hours per week per employee
So what are the benefits for the network administrator? The administration of the phone system becomes much easier: Adds and Moves wont require patching network cables (because extension tied to phone, not network point) Administration of the system is web based and much easier compared to current phone systems Because managing the phone is much easier for the user, administrators need to spend less time explaining how to use the phone system Similarly, because the phone system is like another windows server application its easier to manage for the network administrator and he does not need to call the phone systems guy!
3CX Phone System is based on the open SIP protocol and can work with all popular SIP phones, VoIP providers and Gateways. This means that thanks to 3CX’ technology partnership with leading VoIP product and services providers you do not need to get locked in with one vendor. 3CX commitment to deliver a quality, innovative and OPEN IP PBX has been recognized many times over, as it has been the recipient of numerous industry awards, including Windows Editors Best IT award.
3CX does not require a proprietary hardware box but can run on any recent version of Windows. Surprisingly, most IP PBXs today run on Linux. Businesses run their data networks on Windows not Linux, therefore it’s a huge advantage that they can run their phone system on Windows, too. What’s more, it makes integration with popular Windows far applications easier. 3CX Phone System is the only IP PBX to have passed Microsoft’s Quality testing for Window Server 2003.
Nowadays you can find many PBX ‘appliances’. However a pure software-based approach is much better for many reasons. First, it is easier to manage and control since it’s just another Windows server application, so you can forget about learning an obscure home made Linux version and going through painful Linux updates. It also scales a lot better as you can add more phones and lines as you go along, without being limited by the ports or processor on the appliance. You can install it on an existing server or virtualize it and eliminate extra hardware, energy and management costs. You can easily backup your PBX to a disk and restore on another machine in case of hardware failure! Try doing that when your appliance breaks down. Windows based means we can leverage Windows features and its modern development technologies and therefore we can innovate faster than on a custom built OS.
This image shows what makes up the complete IP Phone system and how the IP PBX interacts with the various components Centrally you have the IP PBX running on Windows. It communications with the SIP phones, Gateways and Providers using the industry standard SIP protocol . An open standard adhered to by all leading vendors including CISCO and Microsoft . On the one side, the IP PBX talks to the SIP phones – which can be software based or hardware based. Hardware based SIP phones look and behave just like normal phones. Software based phones install on a computer and use the computer’s headset.
Next the IP PBX needs to be able to place calls to external numbers. This can be done via VOIP Gateways or VOIP providers. VOIP Gateways digitize traffic from standard PSTN lines so that the IP PBX can handle the traffic and so that it can travel over the computer network. We always recommend using VOIP Gateways for fault tolerance and redundancy reasons. You can also use VOIP providers, which handle the digitizing of traffic at their end and send the calls to you via your internet link.
3CX Phone System was built from the ground up for Small to Medium Businesses so we’ve made it easy to install and also manage. The software ships with a configuration wizard that simplifies the installation process. 3CX also includes templates to automate configuration of SIP phones, VoIP gateways and VoIP providers.
3CX Phone System is easier to manage than a traditional PBXs, since its just another server application and not a black box. As you can see from the screenshot, which shows the 3CX web based Management console, 3CX Phone System is very easy to configure. It can be monitored just like any other windows server application so you can use your existing network monitoring package.
3CX integration with Outlook allows you to easily launch calls from Outlook as well as pop up the contact record of a caller automatically. It can also log calls the calls. 3CX includes a web API which allows it to be integrated with other CRM applications too, including Salesforce.com.
3CX integration with Outlook allows you to easily launch calls from Outlook as well as pop up the contact record of a caller automatically. It can also log calls the calls. 3CX includes a web API which allows it to be integrated with other CRM applications too, including Salesforce.com.
3CX includes a web based user portal that gives extension users complete mobility. Users can configure extension preferences from anywhere. For example, they can configure that calls outside their own working hours are routed to their voice mail. Important calls can be routed to a mobile based on the caller ID. This way you never have to miss a call from an important customer and you can avoid having to give out your mobile number!
3CX delivers Unified Communications. With 3CX users can easily see the presence of other users and avoid unnecessarily making or transferring calls. Presence is displayed in any standards-based SIP client, including 3CX VoIP Phone and other SIP hardware phones. Also, 3CX unifies voice mail & faxes with email by delivering them to the user’s inbox.
3CX is the only Phone System to include a FREE Windows VoIP phone. You can use the soft phone and the hardware phone at the same time. For example, when at the office you can use the hardware phone, but when at home or on the road switch to the soft phone!
3CX allows you to easily setup conference calls that include employees from local and remote offices, as well as external callers. Leverage 3CX bridge infrastructure to make free conference calls between offices. Easy ad hoc call setup means you can do away with costly and unreliable conference call services.
With 3CX, branch offices can easily be connected so that all inter-office calls are routed via the internet and therefore FREE. The ability to call colleagues in other offices via an internal call IMPROVES communication. You can also setup bridges with customers or partners that use a SIP PBX and eliminate phone charges.
So what are the benefits for the network administrator? The administration of the phone system becomes much easier: Adds and Moves wont require patching network cables (because extension tied to phone, not network point) Administration of the system is web based and much easier compared to current phone systems Because managing the phone is much easier for the user, administrators need to spend less time explaining how to use the phone system Similarly, because the phone system is like another windows server application its easier to manage for the network administrator and he does not need to call the phone systems guy!
Other features in 3CX are the Call Queues function, which allows professional queuing of callers. Paging & Intercom is included as well. A unique feature in 3CX is its tunnel service, which channels all SIP traffic over a single TCP port. This greatly eases firewall configuration and avoids problems with external extensions and bridges, since you just have to open a single TCP port.
Other features in 3CX are the Call Queues function, which allows professional queuing of callers. Paging & Intercom is included as well. A unique feature in 3CX is its tunnel service, which channels all SIP traffic over a single TCP port. This greatly eases firewall configuration and avoids problems with external extensions and bridges, since you just have to open a single TCP port.
Other features in 3CX are the Call Queues function, which allows professional queuing of callers. Paging & Intercom is included as well. A unique feature in 3CX is its tunnel service, which channels all SIP traffic over a single TCP port. This greatly eases firewall configuration and avoids problems with external extensions and bridges, since you just have to open a single TCP port.
Other features in 3CX are the Call Queues function, which allows professional queuing of callers. Paging & Intercom is included as well. A unique feature in 3CX is its tunnel service, which channels all SIP traffic over a single TCP port. This greatly eases firewall configuration and avoids problems with external extensions and bridges, since you just have to open a single TCP port.
In this slide you can see an interesting example deployment of 3CX Phone System. This company has 2 locations and 2 remote employees. The London and New York office both make and receive calls via the PSTN using a VOIP Gateway, however they can call each other directly using the internet link and save on inter office communication cost. 2 remote employees can work seamlessly with either phone system and make and receive calls via the phone system to which they are connected. They have an extension number and can be called by other office workers – just as if they were in the office.
3CX has made a big impact on the VoIP market, it’s quickly become the most popular Windows based PBX and one of the most popular small business VoIP PBXs. 3CX has been deployed in thousands of sites. Here are just a few quotes from satisfied customers running 3CX.
