This document discusses implementation services and the challenges of taking clients live. It identifies three key reasons for challenges: lack of standardized processes, lack of project management tools and methodologies, and lack of best practices. It advises project managers to be assertive in an strategic way by communicating honestly and timely, even with unfavorable messages. Project managers should develop different levels of assertiveness based on project complexity and build relationships with client teams.

2. Implementation Services
A common business practice among managed services providers.
Created to:

3. The Deployment Process is
Standardized but…
Processes
Project
Tools
Managers Use Technique's
PM
Methodologies
Best
Practices

4. Implementation Service’s Biggest
Challenge for Taking Clients Live…

5. Why is this a problem?
There are three possible key reasons.

6. Reason #1

7. Consequence:

8. Reason #2

9. Consequence:

10. Reason #3

11. Consequence:

12. As Project Managers
our job is to lead or
guide the client and
to do so means you
must be assertive.

13. Assertiveness is a
crucial factor in a
leader's ability to
achieve results.

14. It demonstrates your
aptitude to actively
pursue and speak out
for the responsibilities
you are tasked with and
interests you represent.

15. What is the best approach
to assertiveness as it
relates to implementation
projects?

16. Be strategic in your
approach.

17. Communicate
Overcome
Apprehensiveness
Clients appreciate
timely and honest
information, even
when the
message maybe
perceived as
unfavorable.
Communicate
Honestly

18. Diversify
Develop several levels of
assertiveness that can be applied
based upon the context of the
project.
For example:
On simple product implementations being more assertive will give you the
ability to drive the client with little to no delays and achieve on-time results.
For more complex and lengthier projects a moderately assertive approach might be
more appropriate to allow for the development of a good client relationship and
productive collaboration, while keeping the project on point.

19. Get Acquainted
Tip the scales in your favor.
Become more familiar with
each member of the clients
team.

20. Get Acquainted
Use the Stakeholder
Matrix
Identify an ally and
work towards
building a strong
alliance.
When you need to be more assertive you can
engage the support of someone on the client’s
team who can help influence their team members
and help prevent negative consequences.