The document discusses the importance of workforce digitization in the post-COVID world, emphasizing the need for thoughtful implementation to enhance organizational agility and performance. It highlights the benefits of digital workforce platforms, which improve collaboration, retention, succession planning, and decision-making. The article also notes that digital transformation has become essential for survival in a low-touch economy, impacting both employee engagement and customer experience.

1. 3/28/2021 We’re in the Post-COVID World: Has Your Workforce Been Digitized? | by Mark Bridges | Mar, 2021 | Medium
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Mark Bridges
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We’re in the Post-COVID World: Has Your
Workforce Been Digitized?
Mark Bridges Mar 10 · 5 min read
Note: This article originally published by my colleague David Tang.
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2. 3/28/2021 We’re in the Post-COVID World: Has Your Workforce Been Digitized? | by Mark Bridges | Mar, 2021 | Medium
https://mark-bridges.medium.com/were-in-the-post-covid-world-has-your-workforce-been-digitized-df9afc14de6d 2/6
We can call it the Digital Age, the Age of Automation, or the Post-COVID World, it
doesn’t matter. All trends point to the same outcome — Workforce Digitization.
Workforce Digitization and the powerful economics of automation require us to critically
rethink of organizational structures, influence, and control.
The benefits of automation are clear, but what is the impact to the workforce and
workplace environment? The reality is Workforce Digitization threatens to destabilize
crucial aspects of how employees work. Therefore, it is important that the process and
conceptualization of Workforce Digitization (as well as any other Digital Transformation
initiatives) be handled with thoughtful consideration.
If done correctly, our organization will end up more agile, healthy, and higher
performing. If done rashly, our organization may collapse into internal dysfunction, as
people figure what their jobs are, who is doing what, where, and why.
To do this correctly, we should leverage Digital Workforce Platforms. A Digital
Workforce Platform is software technology that helps management allocate collections
of employees’ skills against a broad scope of available projects and processes.
The use of Workforce Platforms can provide companies greater chance to succeed in
making markets for talented workers inside their organizations. Workforce Platforms
can also help CEOs transcend their own functional business unit backgrounds and
prepare their organizations from the destabilization impact of automation.
There are 4 key benefits to Workforce Platforms (depicted in the slide below):

3. 3/28/2021 We’re in the Post-COVID World: Has Your Workforce Been Digitized? | by Mark Bridges | Mar, 2021 | Medium
https://mark-bridges.medium.com/were-in-the-post-covid-world-has-your-workforce-been-digitized-df9afc14de6d 3/6
1. Collaboration
The foremost benefit of Digital Workforce Platforms is in collaboration. Workforce
Platforms match individuals, teams, and projects with the most application and benefits.
They maximize the visibility and mobility of the best people within the organization.
Valuable matchmakers that can sort information on employees’ skills, performance in
previous assignments, working styles, personality traits, availability, and locations. The
digital solution in effect streamlines the way employees find colleagues with specific
expertise.
2. Retention
Workforce Platforms can bring science to Talent Management through a scientific
process of Employee Retention. The system also helps employees grow and develop, as
their careers progress.
3. Succession Planning
Workforce Platforms can be effective in increasing Employee Engagement in their work
through Succession Planning. This is critical to Business Continuity, as it can ensure
strategic capabilities, institutional knowledge, and leadership skills are retained within
the organization.
4. Decision Making
Lastly, Digital Workforce Platforms create the conditions where employees feel valued by
their organization and happy in their environment. The platform supports the ongoing

4. 3/28/2021 We’re in the Post-COVID World: Has Your Workforce Been Digitized? | by Mark Bridges | Mar, 2021 | Medium
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and self-directed virtual learning crucial to professional development and growth–
especially in a virtual work environment, which may become more prevalent in the post-
COVID-19 world.
Interested in learning more about Workforce Digitization and Digital Workforce
Platforms? Take a look at our framework on Workforce Digitization.
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Gain the knowledge and develop the expertise to become an expert in Digital
Transformation. Our frameworks are based on the thought leadership of leading
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Digital Transformation is being embraced by organizations of all sizes across most
industries. In the Digital Age today, technology creates new opportunities and
fundamentally transforms businesses in all aspects — operations, business models,
strategies. It not only enables the business, but also drives its growth and can be a source
of Competitive Advantage.
For many industries, COVID-19 has accelerated the timeline for Digital Transformation
Programs by multiple years. Digital Transformation has become a necessity. Now, to
survive in the Low Touch Economy — characterized by social distancing and a
minimization of in-person activities — organizations must go digital. This includes
offering digital solutions for both employees (e.g. Remote Work, Virtual Teams,
Enterprise Cloud, etc.) and customers (e.g. E-commerce, Social Media, Mobile Apps,
etc.).
Learn about our Digital Transformation Best Practice Frameworks here.
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Digital Transformation Workforce Development Employee Engagement Employee Experience
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