CORPORATE GOALS, FRAMEWORK, PRODUCTS
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The document outlines the corporate goals, balanced framework, and competency-based management of a financing company. The goals are to be the leading financing company that addresses business capital needs and drives economic development. The balanced framework focuses on financial management, products/services, human resources, and information systems. It aims to hire and develop the right employees, develop accessible financing products, ensure efficient resource management, and automate processes. Competency-based management matches employees' skills to job needs to improve performance.
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CORPORATE GOALS, FRAMEWORK, PRODUCTS
- 1. CORPORATE GOALS BALANCED FRAMEWORK COMPETENCY-BASED MANAGEMENT
- 2. GOALS • LEADING FINANCING COMPANY • ADDRESS THE BUSINESS CAPITAL NEEDS OF THE RIGHT KIND OF CLIENTS • AN ACTIVE AGENT IN THE ECONOMIC DEVELOPMENT OF THE PHILIPPINES • THE BEST CHOICE IN FINANCING • FOR HONEST ENTREPRENEURS AND BUSINESS OWNERS IN THE COUNTRY • HIGHEST QUALITY SERVICE • MEETING THE FINANCIAL NEEDS OF THEIR GROWING BUSINESS AND MORE • FUNDLITE: MICROLENDING • FUNDCYCLE: MOTORCYCLE FINANCING • FUNDLIFE: STARTUP CAPITAL LENDING • FUNDLINE: SME FINANCING
- 3. THE BALANCED FRAMEWORK FINANCIAL MANAGEMENT SYSTEM PRODUCTS AND SERVICES HUMAN RESOURCES
- 4. HUMAN RESOURCES • TO HIRE AND CREATE THE RIGHT PEOPLE • PROVIDE THEM WITH AN ENVIRONMENT THAT CONTINUOUSLY LOOKS AFTER THEIR WELFARE AND DEVELOPMENT • IMPROVEMENT IN BUSINESS ARE TRANSLATED TO CLEAR AND HIGH IMPACT BENEFITS • COMPETENCY MANAGEMENT • JOB EVALUATION • ORGANIZATIONAL DEVELOPMENT – PERFORMANCE MANAGEMENT – TRAINING PATH – SUCCESSION PLAN • REWARDS • BENEFITS • RIGHT ATTRIBUTES – EXUDES THE RIGHT AND IMPORTANT TRAITS – PATRIOTIC, PASSIONATE, EXCELLENT AND VISIONARY – COURTEOUS, CHEERFUL AND HONEST – PROVIDE HONEST-TO-GOODNESS FINANCIAL CONSULTANCY TO ALL OUR CUSTOMERS
- 5. PRODUCTS AND SERVICES • DEVELOP AFFORDABLE AND ACCESSIBLE PRODUCTS AND SERVICES • ADAPTED AND TAILORED-FIT TO THE NEEDS AND WANTS OF OUR TARGET MARKET • ENSURE FAST, EFFICIENT AND CUSTOMER-CENTRIC DELIVERY. • RIGHT CLIENTS - 80% OF “CLASS A” CUSTOMERS – KNOW HOW TO DO BUSINESS – RESPECTED IN THEIR COMMUNITY – LIVE A DECENT LIFE – PAY THE RIGHT AMOUNT ON TIME • NEW PRODUCTS – SME FINANCING – FRANCHISING LOAN • NEW SERVICES – CASH CARD – FUNDCAST • ONLY CHOICE – WE ARE THE ONLY CHOICE FOR FINANCING SERVICES IN THE MINDS OF OUR CUSTOMERS SEEING OUR COMPETITORS AS JUST SECOND BEST TO US. – THE SALIENT FEATURE OF THE COMPANY IS IN THE WAY ITS PEOPLE DELIVER ITS PROMISE.
- 6. FINANCIAL MANAGEMENT • EFFICIENT AND EFFECTIVE STEWARDSHIP OF RESOURCES • MAXIMIZE RETURNS TO SHAREHOLDERS • DULY PRACTICE OUR CORPORATE SOCIAL RESPONSIBILITY • CHECK AND BALANCE – UP-TO-DATE REVIEW, MONITORING AND EVALUATION OF ALL FINANCIAL TRANSACTIONS TO ENSURE THE EFFICIENT USE OF RESOURCES FOR OVERALL PROFITABILITY. • CORPORATE SOCIAL RESPONSIBILITY – ALL EMPLOYEES AS GOOD STEWARDS OF ENTRUSTED RESOURCES – TRANSLATE PROFITABILITY TO CORPORATE SOCIAL RESPONSIBILITY PROGRAMS THAT MAKE A REAL DIFFERENCE IN THE LIVES OF OTHER PEOPLE
- 7. SYSTEM • ALL PROCESSES AND PROCEDURES ARE PROPERLY DOCUMENTED • WELL-EXECUTED AND MONITORED • ALL INFORMATION AVAILABLE AT EVERYONE’S FINGERTIP • AUTOMATION – ALL PROCESSES AND PROCEDURES OF THE COMPANY ARE AUTOMATED – ALL IT-RELATED SYSTEMS ARE SECURED • CUSTOMER ACCESS – EFFICIENT AND EASY-TO- ACCESS PROGRAMS WHEREIN CURRENT CUSTOMERS HAVE ACCESS TO THEIR RESPECTIVE ACCOUNTS • PROCESS – ISO STANDARDS – 5S – KAIZEN – TQM – 6 SIGMA • AUTOMATION – HUMAN RESOURCE INFORMATION SYSTEM – EXECUTIVE INFORMATION SYSTEM – CORPORATE INTERNET/INTRANET SYSTEM – FAST AND SECURE CORPORATE NETWORK (VPN) – LOANS MANAGEMENT SYSTEM – CENTRALIZED ASSET AND MATERIALS MANAGEMENT SYSTEM – SECURE AND AUTOMATED COLLECTION SYSTEM – FUNDCAST (SMS CUSTOMER SERVICE)
- 8. COMPETENCY-BASED MANAGEMENT UNDERSTAND AND DEFINE THE TALENT NEEDED AND AVAILABLE ADDRESS SKILLS DEFICIENCIES MATCH TALENTS AVAILABLE TO PERFORMANCE NEEDS MATCH THE RIGHT PEOPLE WITH THE RIGHT SKILLS TO THE RIGHT JOBS
- 9. BALANCED FRAMEWORK MOTIVATED EMPLOYEES COMPETENT EMPLOYEES EFFICIENT INFORMATION SYSTEMS IMPROVED PROCESSES MONITORED PROGRESS GREATER CUSTOMER SATISFACTION INCREASED FINANCIAL USAGE AND GAINS
Editor's Notes
- VISION Our vision is to be the leading financing company that best addresses the business capital needs of the right kind of clients thereby becoming an active agent in the economic development of the Philippines. MISSION We strive to be the best choice in financing for honest entrepreneurs and business owners in the country. Anchored by our key principles, we will provide highest quality service to our valued customers by meeting the financial needs of their growing business and more.
- Perspectives The balanced scorecard suggests that we view the organization from four perspectives, and to develop metrics, collect data and analyze it relative to each of these perspectives: The Learning & Growth PerspectiveThis perspective includes employee training and corporate cultural attitudes related to both individual and corporate self-improvement. In a knowledge-worker organization, people -- the only repository of knowledge -- are the main resource. In the current climate of rapid technological change, it is becoming necessary for knowledge workers to be in a continuous learning mode. Metrics can be put into place to guide managers in focusing training funds where they can help the most. In any case, learning and growth constitute the essential foundation for success of any knowledge-worker organization. Kaplan and Norton emphasize that 'learning' is more than 'training'; it also includes things like mentors and tutors within the organization, as well as that ease of communication among workers that allows them to readily get help on a problem when it is needed. It also includes technological tools; what the Baldrige criteria call "high performance work systems." The Business Process PerspectiveThis perspective refers to internal business processes. Metrics based on this perspective allow the managers to know how well their business is running, and whether its products and services conform to customer requirements (the mission). These metrics have to be carefully designed by those who know these processes most intimately; with our unique missions these are not something that can be developed by outside consultants. The Customer PerspectiveRecent management philosophy has shown an increasing realization of the importance of customer focus and customer satisfaction in any business. These are leading indicators: if customers are not satisfied, they will eventually find other suppliers that will meet their needs. Poor performance from this perspective is thus a leading indicator of future decline, even though the current financial picture may look good. In developing metrics for satisfaction, customers should be analyzed in terms of kinds of customers and the kinds of processes for which we are providing a product or service to those customer groups. The Financial PerspectiveKaplan and Norton do not disregard the traditional need for financial data. Timely and accurate funding data will always be a priority, and managers will do whatever necessary to provide it. In fact, often there is more than enough handling and processing of financial data. With the implementation of a corporate database, it is hoped that more of the processing can be centralized and automated. But the point is that the current emphasis on financials leads to the "unbalanced" situation with regard to other perspectives. There is perhaps a need to include additional financial-related data, such as risk assessment and cost-benefit data, in this category.
- Continuous integration of branches and HO IT infrastructure Fast and secure corporate network (VPN) Development and implementation of integrated database, communication and information systems Corporate Intranet System Integrated Loan Management System HRIS Centralized Asset and Material Management Executive Information System Secure and automated collection system Fundcast (SMS Customer Service)