If your Office 365 subscription ends either because it expires, or because you decide to cancel - your access to Office 365 services, applications, and customer data go through multiple states before the subscription is fully turned off, or deprovisioned.

1. Office 365 Subscription Lifecycle
What you can expect when a paid Office 365 for business
subscription expires

2. Options when My Subscription is about to Expire
Before the subscription actually reaches its expiration date, you have a few options:
1. Enable recurring billing for the subscription
– If Recurring billing is already turned on, you don't have to take any action. Your subscription will be billed on
its Next billing date, and you'll be charged for an additional year or month, depending on your current payment
frequency
– If you purchased Office 365 Business with a prepaid card, you can turn on Recurring billing for your subscription
– If you're an Open Volume Licensing customer with a prepaid, one-year subscription, contact your partner to
purchase a new product key

3. 2. Let the subscription expire
– If you're paying by credit card or invoice and you don't want to continue your subscription, turn Recurring billing
off. Your subscription will expire on its expiration date, and you can ignore all related email notifications.
– If you're an Open Volume Licensing customer working with a partner, you can let your subscription expire by taking
no action.
– If you're a Office 365 Small Business Premium customer, and you prepaid for Office 365 and activated it with a
product key, you can let your subscription expire by taking no action.
3. Cancel before the Subscription expires
For details see - https://support.office.com/en-us/article/cancel-office-365-for-business-b1bc0bef-4608-4601-813a-cdd9f746709a
Options when My Subscription is about to Expire (cont.)

4. After My Subscription Expire
If you let your subscription expire, it goes through multiple states before it is ultimately deleted. Here’s
what you can expect when your subscription is in each state.
State What to Expect
Expired In this state, users have normal access the Office 365 portal, Office applications, and
services such as email and SharePoint Online.
Disabled
In this state, your access decreases significantly. Your users can’t sign in, or access Office
365 services like email or SharePoint Online. Office applications eventually move into a
read-only, reduced functionality mode and display Unlicensed Product notifications.
Deprovisioned
Admins and users no longer have access to the services or Office applications that came
with the subscription. All customer data—from user data to documents and email—is
permanently deleted and unable to be recovered in any way.

5. Office 365 for Business: Subscription Lifecycle
Active
Expired
(30 days*)
Disabled
(90 days*)
Deprovisioned
Data accessible
to all
Data accessible
to all
Data accessible
to admin only
Data deleted
Azure active directory is
removed, if not in use by
other services
Users have normal
access to Office
365, data, and
Office applications
Users have normal
access to Office
365, files, and
Office applications
Users can’t access
to Office 365, files,
or applications
Users can’t access
to Office 365, files,
or applications
Admins have
normal access to
Office 365, data,
and Office
applications
Admins can access
Office 365 admin
center
Admins can access
Office 365 admin
center, but can’t
assign licenses to
users
Admins can access
Office 365 admin
center to purchase
and manage other
subscriptions
Global or billing admins can reactivate the
subscription in the Office 365 admin center
* For most offers, in most
countries and regions

6. Thank You!
Turn on Recurring Billing for your Microsoft Subscription:
https://support.microsoft.com/en-sg/help/4027510/microsoft-account-turn-on-recurring-billing-for-subscription
If you haven't Renewed your Office 365 Alumni Plan to a New Plan:
https://support.microsoft.com/en-sg/help/3205388/you-may-experience-issues-if-you-haven-t-renewed-your-office-365-alumn
Renew your Office 365 subscription for Home:
https://support.microsoft.com/en-nz/help/4026354/office-renew-your-office-365-subscription