joshua
walovitch
director of digital +
social media

Thursday, January 30, 2014

george
comeau
director of digital +
interactive
the problem with social

Thursday, January 30, 2014
the problem with social

do you want to
know what it is?
Thursday, January 30, 2014
the problem with social

any educated
guesses?
Thursday, January 30, 2014
the problem with social

Thursday, January 30, 2014
WHY?

Thursday, January 30, 2014
the problem with social
the funnel metaphor

Thursday, January 30, 2014
the problem with social

Thursday, January 30, 2014
the problem with social

when your marketing
strategy is built as if the
funnel metaphor is a reality

Thursday, January 30, 2014
the problem with social

we start to misunderstand how to
use the following tools:

Thursday, January 30, 2014
the problem with social

website

direct mail
print piece

brochures
banner ads
flyers
posters
Thursday, January 30, 2014

ppc

email
the problem with social

website
direct mail
brochures
print piece
banner ads
ppc
flyers
email
posters
Thursday, January 30, 2014

consume
& share
& engage
with
content
the problem with social

website
direct mail
brochures
print piece
adwords
ppc
flyers
email
video
posters
Thursday, January 30, 2014

consume
& share
& engage
with
content
the problem with social

lets see what happened
to the effectivness of our
tools when we used them
b a s e d o n a n o u t d at e d
marketing outlook:
Thursday, January 30, 2014
reality check

email open rates
banner ad click-thru rates
cost-per-click demand of google adwords

Thursday, January 30, 2014
reality check

email open rates
2002: 37.3%

Thursday, January 30, 2014

paid
reality check

email open rates
2002: 37.3%
2009: 26%

Thursday, January 30, 2014

paid
reality check

email open rates
2002: 37.3%
2009: 26%
2011: 17%

Thursday, January 30, 2014

paid
reality check

email open rates

2014?
Thursday, January 30, 2014
reality check

gmail email tabs

Thursday, January 30, 2014
reality check

banner ad click-thru rates
mid 90’s = 3.0%

Thursday, January 30, 2014

paid
reality check

banner ad click-thru rates
mid 90’s = 3.0%
early 2000s = 0.5%

Thursday, January 30, 2014

paid
reality check

banner ad click-thru rates
mid 90’s = 3.0%
early 2000s = 0.5%
2010 = 0.1%

Thursday, January 30, 2014

paid
reality check
cost-per-click demand of google

going down
15% y.o.y.
Thursday, January 30, 2014

paid
reality check

why do marketers
continue to invest
so heavily in email
+ direct mail + ppc
+ banner ads
Thursday, January 30, 2014

paid
reality check

when they
themselves don’t
as a consumer fall
for those tactics?
Thursday, January 30, 2014

paid
reality check
social media content
at frequency
seen by more
much higher
customers
than any other than any other
medium
medium

Thursday, January 30, 2014

paid
reality check

Thursday, January 30, 2014
reality check

not
investing in social
is the equivalent
to:
Thursday, January 30, 2014

paid
reality check

Thursday, January 30, 2014
reality check

little support, integration or resources

Thursday, January 30, 2014
reality check

Thursday, January 30, 2014
reality check

Thursday, January 30, 2014
suffolk’s evolution

the hire
experiment time

reset

Thursday, January 30, 2014
suffolk’s evolution: the hire

before the hire

Thursday, January 30, 2014
suffolk’s evolution: the hire

the hire

Thursday, January 30, 2014
suffolk’s evolution: the hire

Thursday, January 30, 2014
suffolk’s evolution: the hire

not so fast

Thursday, January 30, 2014
suffolk’s evolution: experiment time

hypothesis

Thursday, January 30, 2014

paid
suffolk’s evolution: experiment time

hypothesis
formulas

Thursday, January 30, 2014

paid
suffolk’s evolution: experiment time

hypothesis
formulas
iterate/shelve

Thursday, January 30, 2014

paid
suffolk’s evolution: reset

Thursday, January 30, 2014
suffolk’s evolution: reset

website

direct mail

print piece
brochures
adwords
flyers
ppc
posters
email
banner ads
Thursday, January 30, 2014
suffolk’s evolution: reset

Thursday, January 30, 2014
social

purpose

Thursday, January 30, 2014
social purpose

add-value

Thursday, January 30, 2014
social purpose

add-value

educate

Thursday, January 30, 2014
social purpose

add-value

educate
entertain

Thursday, January 30, 2014
social purpose

add-value

educate
entertain
and then every once in a while
ask them to do something for us

Thursday, January 30, 2014
how social should look

3 prong

Thursday, January 30, 2014
how social should look

Thursday, January 30, 2014
how social should look

owned

Thursday, January 30, 2014
how social should look

owned
earned
paid
Thursday, January 30, 2014
how social should look

owned
earned
integrated
project strategy

Thursday, January 30, 2014
how social should look

owned
earned
integrated
project strategy

paid
Thursday, January 30, 2014
owned
cultivation
engagement
conversation facilitation

Thursday, January 30, 2014
owned

Thursday, January 30, 2014
owned
cultivation
engagement
conversation facilitation
custom content
repurposing web/project content
Thursday, January 30, 2014
owned : custom

Thursday, January 30, 2014
owned : custom

Thursday, January 30, 2014
owned : brand journalism

Thursday, January 30, 2014
owned : brand journalism

Thursday, January 30, 2014
owned : brand journalism

Thursday, January 30, 2014
owned : time sensitive

Thursday, January 30, 2014
owned : non-time sensitive

Thursday, January 30, 2014
earned

earned

Thursday, January 30, 2014
earned
ongoing pursuit of earned media

Thursday, January 30, 2014
earned
ongoing pursuit of earned media
standard vs. new

Thursday, January 30, 2014
earned
ongoing pursuit of earned media

active content creation

Thursday, January 30, 2014
earned

Thursday, January 30, 2014
earned

Thursday, January 30, 2014
project strategy

integrated
project strategy

Thursday, January 30, 2014
flat rammy

Thursday, January 30, 2014
flat rammy

Thursday, January 30, 2014
flat rammy

Thursday, January 30, 2014
flat rammy

http://www.slideshare.net/jwalovitch/flat-rammy-recap

Thursday, January 30, 2014
suffolk 365

http://suffolkomc.com/project365/
#.UunX1nddUhJ

Thursday, January 30, 2014
paid : the double standard

paid
Thursday, January 30, 2014
paid : the double standard

marketers are happy to pay
X dollars for postage to ensure
prospectives see direct mail pieces.

Thursday, January 30, 2014
paid : the double standard

marketers are happy to pay
X dollars for postage to ensure
prospectives see direct mail pieces.
& not many people questions this.

Thursday, January 30, 2014
paid : the double standard

why should it be any
different for social?
Thursday, January 30, 2014
paid : the double standard

social advertising &
people freely tell the
internet where they
went to school =
Thursday, January 30, 2014
paid : the double standard

new mailing address

Thursday, January 30, 2014
paid : the double standard

Thursday, January 30, 2014
paid : the double standard

Thursday, January 30, 2014
how social should look

owned
earned
integrated
project strategy

paid
Thursday, January 30, 2014
reprioritizing resources

Thursday, January 30, 2014
thank you!

Thursday, January 30, 2014
thank you!

any questions?

Thursday, January 30, 2014

What's wrong with social media