Furthr outline what is round the corner for the banking sector: includes disintermediation, blockchain, mobile and so much more.

1. #whatsnextforbanks furthr Brand. Content. Genius.
WHAT’S
NEXT FOR
BANKS

2. Andy Cowles
Andy Pemberton
James Lumley
#whatsnextforbanks furthr Brand. Content. Genius.

3. PLEASE TURN
YOUR PHONE
#whatsnextforbanks furthr Brand. Content. Genius.

4. Anxiety is the
predominant
emotion of
the age.
#whatsnextforbanks furthr Brand. Content. Genius.

5. This means customers
are more open than ever
to emotional engagement
and reassurance.
#whatsnextforbanks furthr Brand. Content. Genius.

6. Other voices can connect
with banks’ customers
too.
BUT…
#whatsnextforbanks furthr Brand. Content. Genius.

7. Here are some examples:
#whatsnextforbanks furthr Brand. Content. Genius.

8. A checking service with a
smartphone App and ATM card.
#whatsnextforbanks furthr Brand. Content. Genius.

9. A plastic debit card for Google Wallet.
#whatsnextforbanks furthr Brand. Content. Genius.

10. A prepaid card that functions like
a debit account.
#whatsnextforbanks furthr Brand. Content. Genius.

11. Applepay turns your iPhone and Apple
Watch into a contactless debit card.
#whatsnextforbanks furthr Brand. Content. Genius.

12. The world’s largest peer-to-peer
lending platform.
#whatsnextforbanks furthr Brand. Content. Genius.

13. They leverage small businesses data to
deliver fast, flexible funding.
#whatsnextforbanks furthr Brand. Content. Genius.

14. Lets customers transfer money abroad
in a cheap, fast and easy way.
#whatsnextforbanks furthr Brand. Content. Genius.

15. Their loyalty card is used in almost one third
of their US stores. Starbucks are selling their
payment app technology to other
businesses.
#whatsnextforbanks furthr Brand. Content. Genius.

16. Allows investors to invest in off-the-peg
portfolios based on trends or popular
strategies.
#whatsnextforbanks furthr Brand. Content. Genius.

17. Allows buyers to pay for ordered
goods after receiving them.
#whatsnextforbanks furthr Brand. Content. Genius.

18. A digital payment service enabling safe
and fast account-to-account transfer.
#whatsnextforbanks furthr Brand. Content. Genius.

19. Providing cheap loans to Amazon sellers.
#whatsnextforbanks furthr Brand. Content. Genius.

20. China’s Amazon have become a $16b
lender in three years.
#whatsnextforbanks furthr Brand. Content. Genius.

21. Uses big data and machine-learning
algorithms to make faster, better credit
decisions.
#whatsnextforbanks furthr Brand. Content. Genius.

22. A zero commission stock brokerage.
#whatsnextforbanks furthr Brand. Content. Genius.

23. Allows businesses to accept payments in
more than 100 different currencies.
#whatsnextforbanks furthr Brand. Content. Genius.

24. Makes it easy for the average person to use
the digital currency Bitcoin.
#whatsnextforbanks furthr Brand. Content. Genius.

25. A platform where investors can browse
businesses that Funding Circle has credit
assessed and approved for lending.
#whatsnextforbanks furthr Brand. Content. Genius.

26. Offers customers a free look at their credit
score and presents easy-to-digest
information around that data.
#whatsnextforbanks furthr Brand. Content. Genius.

27. This peer-to-peer lending service matches
lenders to borrowers.
#whatsnextforbanks furthr Brand. Content. Genius.

28. #whatsnextforbanks furthr Brand. Content. Genius.

29. THE BIG RISK
New competitors will consign banks to a
limited role as back-office utilities, while
non-banks become the new face of their
customer’s financial lives.
#whatsnextforbanks furthr Brand. Content. Genius.

30. SO WHAT CAN
BANKS DO
NOW?
#whatsnextforbanks furthr Brand. Content. Genius.

31. We all know that to defend their
turf banks must move further into the
commercial lives of their customers.
#whatsnextforbanks furthr Brand. Content. Genius.

32. It’s a given there’s an opportunity to
play a greater role both before and
after the moment of financial
transaction.
#whatsnextforbanks furthr Brand. Content. Genius.

33. Everyone agrees banks must make
the most of their digital assets:
databases, hard-to-copy capabilities
in payments, security and financing.
#whatsnextforbanks furthr Brand. Content. Genius.

34. And most of all, they must
leverage the trust customers
still have in their bank.
#whatsnextforbanks furthr Brand. Content. Genius.

35. KEY
THEMES
THREE
#whatsnextforbanks furthr Brand. Content. Genius.

36. 1
IT’S ALL
PERSONAL#whatsnextforbanks furthr Brand. Content. Genius.

37. HALF THE WORLD
DOES NOT HAVE A
BANK ACCOUNT.
MOBILE IS
CHANGING THAT.
IT’S ALL PERSONAL
#whatsnextforbanks furthr Brand. Content. Genius.

38. The Commonwealth
Bank of Australia
developed NFT mobile
transactions themselves
to stay ahead in the
market.
PERSONAL CASE STUDY 1
#whatsnextforbanks furthr Brand. Content. Genius.

39. #whatsnextforbanks furthr Brand. Content. Genius.

40. By striking first, Commbank beat
the mighty Apple.
The takeaway
#whatsnextforbanks furthr Brand. Content. Genius.

41. Bank of America built a
Win-Win-WIN ecosystem.
PERSONAL CASE STUDY 2
#whatsnextforbanks furthr Brand. Content. Genius.

42. #whatsnextforbanks furthr Brand. Content. Genius.

43. Merchants get more business,
customers get relevant deals and
the bank profits too.
If you haven’t already, you can
copy this idea today.
The takeaway
#whatsnextforbanks furthr Brand. Content. Genius.

44. How Turkey’s Zirrat
bank put the emotion
into the ATM.
PERSONAL CASE STUDY 3
#whatsnextforbanks furthr Brand. Content. Genius.

45. #whatsnextforbanks furthr Brand. Content. Genius.

46. VTM’s are entertaining, but more
importantly, they build trust.
The takeaway
#whatsnextforbanks furthr Brand. Content. Genius.

47. 2
UNEXPECTED
NEW MARKETS
#whatsnextforbanks furthr Brand. Content. Genius.

48. THEY’RE OPENING
UP ALL AROUND US,
RIGHT NOW.
UNEXPECTED NEW MARKETS
#whatsnextforbanks furthr Brand. Content. Genius.

49. Mastercard have
partnered with eTranzact
to make it easy for
millions of Nigerians to
send and receive money.
NEW MARKET CASE STUDY 1
#whatsnextforbanks furthr Brand. Content. Genius.

50. #whatsnextforbanks furthr Brand. Content. Genius.

51. Make it easy for smartphone users
to move money, and millions of new
customers will open a bank account
with you.
The takeaway
#whatsnextforbanks furthr Brand. Content. Genius.

52. iZettle’s point-of-sale
software enables card
sales through mobile,
meaning SME’s can
bypass banks.
NEW MARKET CASE STUDY 2
#whatsnextforbanks furthr Brand. Content. Genius.

53. #whatsnextforbanks furthr Brand. Content. Genius.

54. The latest generation of small
business entrepreneurs increasingly
see the bank simply as a place to
deposit money.
Stop this happening.
The takeaway
#whatsnextforbanks furthr Brand. Content. Genius.

55. Santander creates a
digital bank vault in
the cloud.
NEW MARKET CASE STUDY 3
#whatsnextforbanks furthr Brand. Content. Genius.

56. #whatsnextforbanks furthr Brand. Content. Genius.

57. Banks who offer a secure digital
bank vault will make their
relationship with customers even
stronger.
The takeaway
#whatsnextforbanks furthr Brand. Content. Genius.

58. 3
THE RACE FOR
BLOCKCHAIN#whatsnextforbanks furthr Brand. Content. Genius.

59. ‘THE FIRST
ATTEMPT AT AN
INTERNET OF
FINANCE’
The Bank of England
THE RACE FOR BLOCKCHAIN
#whatsnextforbanks furthr Brand. Content. Genius.

60. BNP Paribas, the world’s
third largest bank, agrees
blockchain is a
gamechanger.
BLOCKCHAIN CASE STUDY 1
#whatsnextforbanks furthr Brand. Content. Genius.

61. #whatsnextforbanks furthr Brand. Content. Genius.

62. This is the way ledgers will be
managed in the future. If banks
don’t provide an effective service,
someone else will.
The takeaway
#whatsnextforbanks furthr Brand. Content. Genius.

63. UBS have opened a
blockchain lab in London,
putting their money and
reputation behind the
technology publicly.
BLOCKCHAIN CASE STUDY 2
#whatsnextforbanks furthr Brand. Content. Genius.

64. #whatsnextforbanks furthr Brand. Content. Genius.

65. UBS are taming a disruptive
innovation by joining the ranks
of the disruptors.
The takeaway
#whatsnextforbanks furthr Brand. Content. Genius.

66. Blythe Masters launches
a start-up developing
Settlement through the
Blockchain.
BLOCKCHAIN CASE STUDY 3
#whatsnextforbanks furthr Brand. Content. Genius.

67. #whatsnextforbanks furthr Brand. Content. Genius.

68. If Masters can create a successful
semi-private blockchain, it can be
deployed across all banks.
The takeaway
#whatsnextforbanks furthr Brand. Content. Genius.

69. #whatsnextforbanks furthr Brand. Content. Genius.

70. #whatsnextforbanks furthr Brand. Content. Genius.

71. To receive a copy of this
presentation email,
andy@furthr.co.uk
and you’ll get it by return.