Consumers are no longer what they used to be. Before they buy, they look around. A lot. And when they buy, they talk about it. To everybody. They want to be treated as unique. They want you to listen to them. They want you to talk to them. They want you to thank them. In short, they are influencers and mini-tyrants who will leave you in the blink of an eye if you don’t do as they please. And that’s the easy part. The problem is that they change so fast that you actually need to know what they want, before they do. Your organization needs to outrun them. It needs to be agile and fast.