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Christian Loos / Stephan Schluchter / Venugopal Chembrakalathil, SAP
June 26, 2019
What‘s new in SAP Cloud Platform Workflow
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Legal disclaimer
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP.
This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation
to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned
therein. This document, or any related presentation, and SAP’s strategy and possible future developments, products, and platforms, directions,
and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this
document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. This document is provided without
a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular
purpose, or noninfringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no
responsibility for errors or omissions in this document, except if such damages were caused by SAP’s willful misconduct or gross negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from
expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,
and they should not be relied upon in making purchasing decisions.
For all recent and planned innovations, potential data protection and privacy features include simplified deletion of personal data, reporting
of personal data to an identified data subject, restricted access to personal data, masking of personal data, read access logging to special
categories of personal data, change logging of personal data, and consent management mechanisms.
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SAP Cloud Platform Workflow
SAP Cloud Platform Workflow in Cloud Foundry
Success Stories
Roadmap
Summary & Outlook
Agenda
SAP Cloud Platform Workflow
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Enterprise Workflow at SAP
SAP Fiori
Manage WorkflowsMy Inbox Manage Rules*
SAP Business
Workflow
BRF+
SAP Process Orchestration
SAP Process Mining by Celonis SAP Operational Process Intelligence
SAP BPM SAP BRM
SAP PI B2B
SAP Cloud Applications
Business
RulesWorkflow
Cloud
Integration
Process Optimization
*Future scope
Resp. Mgmt
SAP EA Designer
Process Modeling
Process Visibility*
Notifications
Process Execution
Forms
SAP C/4HANA
SAP HANA
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Workflow Usage Types
• End-to-end processes spanning
across different applications or
services
• Example
• Source-to-Pay
• Purchasing & Invoicing
• B2B across multiple trading
partners
• Cloud Integration Automation
Service
Orchestration
• Part of business applications or
services
• Implement core functionality
• Example
• SAP S/4HANA Intelligent
Product Design, part of the
application for supplier
collaboration and case
management
Embedded
• Enhance or alter the business
process provides by the SaaS
application
• Example
• Extend standard process with
additional steps Replace
standard process with custom-
built variant
• Integrate the process with a
custom-built or 3rd-party
solution
Extension
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Tailor your business processes
by extending cloud applications
and workflows
Rapidly build and modify
workflow applications with web-
based tooling
Enhance productivity with
coordinated and accountable
tasks
Quickly orchestrate tasks that span across people, applications and
organizations
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Common orchestration & extension use cases
Where SAP Cloud Platform Workflow makes the difference
Capital Expenditure
SAP Cloud
Platform
Workflow
Oil Wells Operations
C-parts Management
Translation Project Management
Employee Onboarding
Invoice Management
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SAP Cloud Platform Workflow – the bigger picture
On-premise IT Landscape
SAP Back-End Systems + 3rd Party
Workflow Cloud Integration
Cloud Connector
Other Services / ApplicationsOData
Provisioning
SAP API
Business Hub
SAP Web IDEPortal
with SAP Fiori Launchpad
Custom UI Applications My Inbox Monitor Workflows
Forms Editor Workflow Editor
REST
OData REST / OData REST / OData
ODC HTTP / RFC / SOAP REST / OData HTTP / IDOC / SOAP / OData
SAP Cloud Applications
Business Rules
SAP Jam
REST
consume
deploy
deploy
Secure Network Channel
REST / OData
UI Generation Workflow Samples
SAP Cloud Platform Workflow
in Cloud Foundry
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Cloud Foundry and Cloud Foundry Foundation
What is Cloud Foundry?
• Cloud Foundry is the industry standard open source cloud application
platform for developing and deploying enterprise cloud applications. It
automates, scales and manages cloud apps throughout their lifecycle.
Applications can be written in just about any language and are deployed in
container images on any infrastructure.
What is Cloud Foundry Foundation?
• The Cloud Foundry Foundation exists to drive the global awareness and
adoption of the Cloud Foundry open source project, to grow a vibrant
community of contributors, and to create coherence in strategy and action
across all member companies for the sake of the project.
Source: cloudfoundry.org
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Information from https://cloudfoundry.org/members/
Platinum
Foundation Membership
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Why Multi-Cloud?
Integrate with cloud-provider
specific services & your existing
cloud assets
Flexibly choose cloud-provider
that best meets your requirements
Effortlessly enter new
regions & markets meeting
local compliance and regulations
Reduce vendor-lock
with applications deployable
on different providers
Centrally access multi-cloud
deployments within one cockpit
Benefit from single contractual
partner for help and support
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✓ You can select which environment to administer – Cloud Foundry or Neo
✓ For each environment there is a list of available regions
User Home
Screenshot from cockpit
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Selected subaccount in Cloud Foundry environment
Screenshot from cockpit
Region Sub accountGlobal Account
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Domain Model
Environment
User account Home
1 Regionn
n
Global
Account*
*Note: Global accounts can be two types: trial and enterprise
Subaccount
Subaccount
Neo Environment
Neo applications
n
Neo services
Space
Organization
n
1
Cloud Foundry
applications
Cloud Foundry
services
n
n
n
n
Application
Subscriptions
n
Neo application
subscriptions
n
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Understanding SAP Cloud Platform Subaccounts
Each subaccount holds:
▪ Resources that can be consumed by apps
▪ Users allowed to work in the subaccount
▪ Apps deployed and running in the subaccount
▪ Data written by apps running in the subaccount
▪ Configuration for apps running in the subaccount
Each subaccount is assigned to a Global account and resides in a Region.
Apps can be subscribed from other subaccounts
Users
Data Configuration
Resources Apps
Region
Global Account
Subaccount
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Changes in Workflow between Neo and Cloud Foundry Environment
Feature Neo Cloud Foundry Comments
Subscription One Service Instance per
Sub Account
Multiple Workflow Service Instances per
space.
Workflow definitions are
deployed at Subaccount
level.(No isolation of data
across spaces in a
subaccount)
Authentication Basic and OAuth OAuth. Use principal propagation for all
service calls.
Client Id and Secret at
workflow service Instance
level. CF using XSUAA
Deployment Deploy workflow, Forms
and UIs separately
Multi target application to deploy all
modules together
APIs POST/PATCH/PUT/DELET
E requires CSRF
protection
No separate CSRF token required while
calling OAuth protected resources. API
calls through the Approuter requires a Get
call to generate token by the Approuter. Use
X-CSRF token api from Uis.
API end points are different.
Access from UIs are different
FLP Site Automatic provisioning of
FLP content to default site,
Configuration Cockpit
Defined in Web IDE and deployed via MTA
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Changes in Workflow between Neo and Cloud Foundry Environment
Feature Neo Cloud Foundry Comments
Development WebIDE Full Stack WebIDE Full Stack (Neo) In CF only DiDveloper and
Space Developer role
required.
Availability SAP Data Centers across
different regions.
AWS Frankfurt, US East Availability in other regions
planned. Planned to deploy in
Azure and AliCloud.
Features Some new features only in
CF. e.g.: Integration with
Process Visibility, Forms Start
UI etc.
Use CF going forward.
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Demo
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Employee Central Digital Workplace – Maternity Leave
Success Stories
SAP Innovation Awards 2019 Winner
Delivery Hero
Scaling the world’s largest online food-delivery service
with automated capital deployment workflow
26
“Quote”
Project: Scaling the world’s largest online food-delivery service
with automated capital deployment workflow
On average 30 more business
cases approved every month to
enable fast growth across the
globe. It allows an exceptionally
flexible direction for capital
spend.
Average time of approval
reduced from 20+ days to 2
days.
Easy to learn and easy to use
solution that enables to
customized workflows as
necessary without any training
required.
Company: Delivery Hero
Challenge
Solution
Outcome
Link to submission - Delivery Hero
SAP Innovation Awards 2019 Winner
Murphy Oil (Partnered with Incture, LLC)
Integrated Operations Platform for Oil Well Operations
28
“Quote” Challenge
Solution
Outcome
Integrated Operations Platform for Oil Well Operations
10 weeks rollout, Integrated
15+ Disparate systems.
ROI realized in <1 year 15% Productivity Increase
Murphy Oil
“Our Business is able to
proactively prevent problems
impacting our production in
Future. The platform gives real-
time visibility to people in the
field, thus improving the safety
culture. Employees understand
that risk and procedures they
have to follow while doing their
jobs. We have seen a
productivity gain in the range of
15-20% with the same
workforce we have. Its super
exciting in terms of different
technologies we are using in
SCP. It has truly solved a
Business Problem”
- Rajesh Satewar, Director SAP
and Enterprise Applications
Link to submission - Murphy Oil Corporation
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SAP Cloud Platform Workflow – Proof of Concept @SAP Language Services
Motivation and Goals | Proof of Concept by SAP Language Services and Itelligence
Build a process and data
management environment
around the
SAP Cloud Platform service
SAP Translation Hub
Use cloud-based SAP
products only
Use a BPMN-based approach
following the
Process-Driven Application (PDA)
development methodology
SAP Translation
Hub
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SAP Translation Hub and SAP Translation Hub Processes
Proof of Concept by SAP Language Services and Itelligence
SAP Cloud Platform customers and partners can use the service to quickly create a consistent, multilingual
user experience of their extensions in hybrid system landscapes
SAP Translation Hub Translation Process (Git Project) – Before
SAP Translation Hub Translation Process (Git Project) – PoC
Video: SAP partner itelligence: Managing SAP Language Services with SAP Cloud Platform Workflow
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Project – Setup and Architecture
Proof of Concept by SAP Language Services and Itelligence
▪ Agile approach
▪ Team: < 5 person days per
week working on the project
▪ Duration: < 3 months for
the full project including
planning, set-up and
execution
Roadmap
33
© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
This presentationandSAP‘s strategy andpossible futuredevelopments aresubject to change andmay be changedby SAP at any time for any reasonwithout notice. This document is providedwithout a warranty of any kind, either express orimplied, including but not limited to the implied warranties of merchantability, fitness fora particularpurpose,or noninfringement.
1. This is the current state of planning and may be changed by SAP at any time without notice.
Orchestration services in SAP Cloud Platform
Product road map overview – Key innovations
Workflow
▪ Workflow and forms editor in SAP Web IDE
(full-stack)
▪ Support for multitarget application (MTA)
format for consistent deployment and
transport (Cloud Foundry environment)
Business rules
▪ Support for globalization in rule authoring
▪ Alignment of rule expression with decision
modeling notation (DMN 1.1)
▪ Support for geospatial data type and
location-based functions in rule
expressions
My inbox
▪ Table view for advanced sorting and
filtering based on custom attributes
Availability in infrastructure and regions
▪ Workflow and business rules available on
AWS (Cloud Foundry environment)
Workflow
▪ Validation of forms in SAP Web IDE
▪ Starting workflows via form
▪ Support for mass actions on tasks
▪ Setting HTTP header parameters in service
tasks
Business rules
▪ Decision orchestration
– Sequential rule execution in rule-set and
intermediate variables in rule-set vocabulary
– Nested rule expressions (vocabulary rules)
for expressing advanced business logic
Process visibility
▪ General availability – Preconfigured
process workspace for workflows from SAP
Cloud Platform Workflow
Availability in infrastructure and regions
▪ Workflow and business rules available in
additional AWS regions (US10, JP10,
AP10, AP11, BR10)
Workflow
▪ Defining custom attributes on workflow
level
▪ Form enhancements: Drop-down, table
Business rules
▪ Integration with SAP Cloud Platform
Transport management service for MTA-
based deployment
▪ Granular authorization to access rule
project content
My inbox
▪ New design based on SAP Fiori 3.0
▪ New cloud service for task federation
across SAP S/4HANA and SAP Cloud
Platform Workflow
Process visibility
▪ Insight to action
▪ Transport, archiving, granular
authorizations, and multilanguage support
Availability in infrastructure and regions
▪ Availability on Azure
Workflow
▪ Import and export of models for business
process model and notation (BPMN) (2.0)
▪ Support for BPMN pools and swim lanes
▪ Set delegate for tasks
▪ Parallel tasks (par-for-each)
▪ Decision task in SAP Cloud Platform Workflow
editor using business rules
Business rules
▪ SAP Fiori app for managing decisions, which
enables business users to test and simulate
decisions
Process visibility
▪ Milestones
▪ Targets for phases and process performance
indicators
▪ Support for hierarchies
Recent innovations Planned Q3/20191 Planned Q4/2019Y1 Planned Q1/20201
Summary & Outlook
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Orchestrate and extend workflows with
SAP Cloud Platform Workflow
▪ Rapidly build and modify workflow applications
with Web-based tooling
▪ Create and adapt value-adding processes in
your company
▪ Increase efficiency and transparency
▪ Let users manage their own workflow tasks
using the “My Inbox” SAP Fiori app
Quickly automate flexible decisions with
SAP Cloud Platform Business Rules
▪ Empower users to manage business logic
independently from application development
▪ Create application-specific business vocabulary
independent of the runtime container
▪ Integrate rules as a service into your applications
using the REST API
Orchestration services on SAP Cloud Platform
Rapidly build and modify workflow applications while managing business logic
Building blocks of intelligent BPM for Live Processes
Manage
Workflows &
Decisions
SAP Conversational
AI / CoPilot
Process
Visibility
My Inbox
Decision
Management
Workflow
& RPA
Live Processes
Process Experiences*
Qualtrics integration of sentiments on product, brand,
customer & employee experience to live processes
Conversational User Experience
Process Intelligence assistance with SAP CoPilot
Machine Learning identifies hidden patterns
in knowledge-intensiveprocesses and learns from
the data without being explicitly programmed
Process Intelligence
Integrated with SAP Cloud for Analytics &
SAP Cloud Platform Process Mining by Celonis
Process Benchmarkswith Process Innovation Explorer
Intelligent Automation
SAP CP Workflow to automate structured processes
Intelligent Robotic Process Automation helps run repetitive,
rule-based, and user interface-focused tasks
iRPA runs on SAP CP Workflow as bot runtime.
Live Process Content
Process Documentation From Enterprise
Architecture to value and process flows
Implementation Blueprints
Digital Workplace
Portal, Fiori Launchpad: Collaboration
& Case Management Mobile BPM
(Inbox, Forms)/iOS, Android
Record Build Run Monitor
Process Flexibility*
Configuration of process variants for LoB experts,
process extensions, decisions and responsibilities
*planned
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Just start here, explore SAP Cloud
Platform Workflow & try it out in the
trial landscape
Learning Journey
Tutorial Mission: Integration with
Workflows in the Cloud
Start your journey to SAP Cloud Platform Workflow today
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Sessions in
➢ Las Vegas (September 24 – 27)
➢ Barcelona (October 8 – 10)
➢ Bangalore (November 13 – 15)
Get the full iBPM experience at SAP TechEd
CAA10 – Build and run business processes
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➢ SAP Cloud Platform Academy: Automate employee
onboarding with workflow
➢ Learning Journey: SAP Cloud Platform Workflow
➢ openSAP course (week 6): SAP Cloud Platform
Essentials (Update Q3/2017)
➢ Tutorials: Get started (available in trial landscape)
➢ SAP TechEd Lecture – CPL110 – BPM Services in
the Cloud: Modeling, Workflow, Rules, and Visibility
➢ Learning Map for Technology Consultants: Early
Knowledge Transfer (EKT)
➢ Blueprints:
➢ Automating Employee Onboarding Processes
➢ Automate the Business Partner Creation Process
Using SAP Cloud Platform Workflow and Business
Rules
➢ Automate the Document Review Process with SAP
Cloud Platform Workflow and SAP Jam
Collaboration
➢ Sample Applications (delivered via SAP Web IDE):
➢ Employee Onboarding Extension Workflow
➢ CollaborativeApproval Workflow Using SAP Jam
➢ SAP API Business Hub content:
➢ Audit Document Review Process
➢ SAP Cloud Platform Workflow – Product Page
➢ Solution Brief
➢ SAP Help
➢ SAP Cloud Platform Workflow API
➢ SAP Cloud Platform Roadmap
➢ SAP Cloud Platform regions
➢ Blogs on SAP Community
➢ Follow us on Twitter (@sapcp #workflow)
➢ Solution Video on YouTube
➢ Product Expert Video on YouTube
➢ SAP partner itelligence: Managing SAP Language Services with SAP
Cloud Platform Workflow
➢ What's new in SAP Cloud Platform Workflow - October 2018
➢ SAP Cloud Platform Podcast – Episode 44: What’s happening with SAP
Cloud Platform Workflow with Christian Loos and Stephan Schluchter
➢ SAP Cloud Platform Podcast – Episode 27: Interview with CPO Christian
Loos
More Information – SAP Cloud Platform Workflow
Contact information:
Stephan Schluchter
stephan.schluchter@sap.com
@s_schluchter
Thank you.
_
Christian Loos
christian.loos@sap.com
@ch_loos
_
Venugopal Chembrakalathil
venugopal.chembrakalathil@sap.com
Appendix
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Enhance productivity with coordinated and accountable tasks
▪ Automate and track tasks such as approvals, order fulfillment, or time-sensitive partner collaboration
▪ Manage tasks using ‘My Inbox’
▪ Impress users with simple, consumer-grade user interfaces using ‘SAP Fiori’
▪ Improve processes and track running workflows
Rapidly build and modify workflow applications with web-based tooling
▪ Model workflows in SAP Web IDE Full-Stack using industry-standard Business Process Model and Notation (BPMN 2.0)
▪ Embed workflows into your custom-built applications using RESTful APIs
▪ Connect to other applications via service tasks
▪ Integrate business rules for flexible and agile decision management
Tailor your business processes by extending cloud applications and workflows
▪ Create process extensions for SAP S/4HANA (Cloud)
▪ Model customized extension workflows for SAP line-of-business applications such as SAP C/4HANA, SAP SuccessFactors,
Concur, or SAP Ariba
▪ Extend non-SAP cloud applications
Quickly orchestrate tasks that span across people, applications and
organizations
Workflow
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Automate and track tasks such as approvals, order fulfillment, or time-
sensitive partner collaboration
▪ Execute workflow instances of certain definition
▪ Reduce manual work and accelerate your processes
Impress users with simple, consumer-grade user interfaces using SAP
Fiori
▪ Use ‘My Inbox’ as central access to all tasks
▪ Get relevant information provided with needed level of detail
▪ Take necessary actions and get in control
Improve processes and track running workflows
▪ Access list of deployed & running workflow definitions
▪ Work on workflow errors
Enhance productivity with coordinated and accountable tasks
44PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Model workflows in SAP Web IDE Full-Stack using industry-standard
Business Process Model and Notation (BPMN 2.0)
▪ Model user, mail & service tasks for different kind of activities
▪ Model events & gateways to control the flow
▪ Use script tasks to change data and implement light-weight business logic
▪ Create Form or generate SAP UI5 based Task UI
▪ Directly deploy workflow to runtime
Embed workflows into your custom-built applications using RESTful APIs
▪ Embed workflows in your applications
Connect to other applications via service tasks
▪ Orchestrate across SAP and non-SAP applications
▪ Use SAP Cloud Platform Integration as endpoint for full integration options
Integrate business rules for flexible and agile decision management via
SAP Cloud Platform Business Rules
▪ Externalize decisions from process model
▪ Start workflow based on conditions
Rapidly build & modify workflow applications with web-based tooling
Business Rules
Cloud Integration
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Create process extensions for S/4HANA (Cloud)
▪ Develop a custom marketing campaign approval process
▪ Adapt procurement processes
▪ Tailor manufacturing change management process
Model customized extension workflows for SAP line-of-business applications
such as SAP C/4HANA, SAP SuccessFactors, Concur, or SAP Ariba
▪ Handle more complex workflow requirements
▪ Enhance the way how to handle manage return requests in SAP C/4HANA
Extend non-SAP cloud applications or create new cloud-based applications
▪ Invent new applications with workflow or task management capabilities
▪ Design IoT scenarios for insight-to-action, like triggering service requests based on
sensor data
Tailor your business processes by extending cloud applications and
workflows
©2018SAPSEoranSAPaffiliatecompany.Allrightsreserved.
Picture Credit | Customer Name, City, State/Country. Used with permission.
Why Spend 90% of Your Administrative Effort
on Parts That Represent Only 10% of the Value
of Your Products?
SAP Business Transformation Study | High Tech | c-Com GmbH | PUBLIC
47PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
©2018SAPSEoranSAPaffiliatecompany.Allrightsreserved.ǀPUBLIC
Business partners that collaborate on building highly complex products such as cars and airplanes needed a better
way to exchange data on the parts that comprise them, especially administration-heavy C-parts. c-Com found a way
to do it using the cloud, but it had to be the right cloud. c-Com was delighted by its choice, the Cloud Foundry, which
is based on SAP® Cloud Platform, because it has delivered the robustness, reliability, performance, and strength in
data exchange needed for its service to be a winner in this demanding market.
“Everything we’ve done is possible only
through a cloud platform, and in our case
SAP Cloud Platform was clearly the best
choice. We also use the SAP Cloud
Platform Workflow service to orchestrate
processes and SAP API Management
technology to connect IoT devices, apps,
external systems, and even ERP systems.”
Matti Maier, IT Manager, c-Com GmbH
90%
Of effort managing assets
attributable to C-parts
10%
Of total parts procurement
costs spent on C-parts
1
Database for all C-parts
of a product
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Studio SAP | 55659enUS (18/02) ǀ This content is approved by the customer and may not be altered under any circumstances.
©2018SAPSEoranSAPaffiliatecompany.Allrightsreserved.ǀPUBLIC
Transforming C-Parts Management with a
Digital Tools Platform on SAP® Cloud Platform
c-Com GmbH
Aalen, Germany
c-com.net
Industry
High tech
Products and Services
Software for C-part
management
Employees
15 to 20
SAP® Solutions
SAP® Cloud Platform,
SAP Cloud Platform
Workflow service, SAP API
Management technology,
and SAP Authentication 365
mobile service
“Our application is perfect for expansion into Internet of Things technology.
As soon as we have our concepts in the right shape, we are going to focus
on solutions and most likely wind up using the SAP Leonardo system.”
Matti Maier, IT Manager, c-Com GmbH
c-Com GmbH built a digital tools platform to support complete lifecycle management of C-parts and reduce
procurement and refurbishment costs. SAP Cloud Platform Workflow helps c-Com to orchestrate and simplify
tool lifecycle management processes. SAP API Management helps to share real-time tools data between the
tool makers and manufacturers so drilling machines can get this data in real time from the cloud.
Before: Challenges and Opportunities
• Provide customers with a data-sharing solution that saves them much of their C-part management effort
• Adopt the best cloud platform for delivery of the service
Why SAP
• Ability to move resources around easily among business partners
• SAP’s multicloud strategy
• SAP software’s unrivaled connectivity with ERP systems
• SAP’s leadership role in the Cloud Foundry development community
After: Value-Driven Results
• Empowered business partners to collaborate better
• Freed their workers from mundane tasks to contribute at higher levels
• Provided a very robust, reliable, high-performance platform for service delivery
• Enabled faster innovation
• Improved workflow visualization
• Made data accessible to field engineers using smartphones – saving time, avoiding errors, and boosting sales
• Commanded the attention of nearly all of the world’s large car and airplane manufacturers, among others
See how c-Com orchestrates data and
processes with SAP Cloud Platform
Workflow.
30%
Reduction of effort for customers
and suppliers
30%
Tool refurbishment costs saved
99.9%
System uptime with SAP Cloud Platform
using Cloud Foundry services
30 minutes
Saved per day per developer by using
the cloud for software development
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T.CON: Streamlining the Leave Request Approval Process
with SAP® Cloud Platform Workflow
SAP Partner
T.CON GmbH & Co. KG
Headquarters
Plattling, Germany
Industry
Professional services
Products and Services
Software implementation
Employees
270
Web Site
www.team-con.de
Objectives
 Leverage available workflow capabilities in the cloud
 Connect the HR portal with the back-end system
 Ensure proper governance of the leave request approval process
Why SAP
 Fast and straightforward implementation
 External systems that are simple to integrate
 Workflow that can be developed independently of back-end systems
Resolution
• Deployed the SAP® Cloud Platform Workflow service, which orchestrates interactions between employees,
managers, and substitutes
• Implemented back-end HR built on SAP software that is updated accordingly
Benefits
 Ease of access for all process participants to a consumer-grade user experience
 Straightforward workflow implementation
 Effortless adaptation of changing business requirements
Fast
Implementation
Inclusive
End-to-end process in which
everyone can participate
Simple
Workflow that is intuitive
for users
“With SAP Cloud Platform, we were able to rapidly build customer-specific process extensions in the cloud
with tight back-end integration with SAP software. Using the workflow service was simple and intuitive.”
Norbert Kölbl, Solution Architect, T.CON GmbH & Co. KG
51908 (17/05) This content is approved by the customer and may not be altered under any circumstances.
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Incture: Tailoring the Purchase Requisition Approval
Process with SAP® Cloud Platform Workflow
SAP Partner
Incture Technologies
Headquarters
Bangalore, India
Industry
Professional services
Products and Services
Software implementation
Employees
>280
Web Site
www.incture.com
Objectives
 Build a customized purchase requisition approval process in the cloud
 Target the right people in the process
 Integrate seamlessly with the back-end SAP® software system
Why SAP
 Intuitive modeling environment based on the Business Process Model and Notation (BPMN) standard
 Simple handling of user tasks within the My Inbox app
 Direct access to back-end functionality
Resolution
 Implemented a reliable and responsive end-to-end process tailored to business needs using the SAP Cloud
Platform Workflow service
 Leveraged the SAP Cloud Platform Integration service for more-complex integration requirements
Benefits
 End-to-end process implementation with complete back-end integration capabilities
 State-of-the-art user interfaces that support a multidevice platform
 Monitoring and analysis of the business process for better traceability and optimization
Simple
Integration of back-end systems
Rapid
Process design based on BPMN
standards
Clear
Consumer-grade user experience
“Adding workflow capabilities to SAP Cloud Platform makes it an extremely comprehensive and
powerful offering that fulfills our customers’ need for tailored business processes.”
Sachin Verma, CEO and Founder, Incture Technologies
51904 (17/05) This content is approved by the customer and may not be altered under any circumstances.
51PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Q_PERIOR: Enabling Fast Cost Reimbursement for
Medication Expenses with SAP® Cloud Platform Workflow
Company
Q_PERIOR AG
Headquarters
Munich, Germany
Industry
Professional services
Products and Services
Software implementation
Employees
810
Web Site
www.q-perior.com
Objectives
 Simplify the reimbursement process for medication expenses
 Eliminate the paper-based, manual reimbursement process
 Ensure privacy, controlled access, and proper enforcement of the reimbursement policy
Why SAP
 Processes that are simple to graphically model and adapt
 External systems that are simple to integrate
 Faster time to value with a cloud-based approach
Resolution
 Leveraged the SAP® Cloud Platform Workflow service, which provides automated screens connecting treating
physicians, health insurance companies, and fiduciary physicians
 Followed guided processes that eliminate manual reimbursement activities
 Used the SAP Cloud Platform Document service, which provides access to additional case-related documents
Benefits
 Secure data transfer without media break with proper authorization management
 Simple processing by every participant everywhere through Web-based access
 Changes now able to be applied with less effort
 Additional workflows able to be implemented with ease in the future with SAP Cloud Platform Workflow
Simple
Access by everyone everywhere
Faster
Case processing
Connected
Services for SAP Cloud Platform
“We enjoyed using SAP Cloud Platform to build up our scenario. Implementation has been smooth
and straightforward, and we are looking forward to further projects.”
Lars Erdmann, Partner, Q_PERIOR AG
51907 (17/05) This content is approved by the customer and may not be altered under any circumstances.
SAP Innovation Awards 2019 Entry Pitch Deck
Delivery Hero
Scaling the world’s largest online food-delivery service
with automated capital deployment workflow
54PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
“Quote”
Project: Scaling the world’s largest online food-delivery service
with automated capital deployment workflow
On average 30 more business
cases approved every month to
enable fast growth across the
globe. It allows an exceptionally
flexible direction for capital spend.
Average time of approval reduced
from 20+ days to 2 days.
Easy to learn and easy to use
solution that enables to
customized workflows as
necessary without any training
required.
Company: Delivery Hero
Challenge
Solution
Outcome
Link to submission - Delivery Hero
SAP Innovation Awards 2019 Entry Pitch Deck
Murphy Oil (Partnered with Incture, LLC)
Integrated Operations Platform for Oil Well Operations
62PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
“Quote” Challenge
Solution
Outcome
Integrated Operations Platform for Oil Well Operations
10 weeks rollout, Integrated
15+ Disparate systems.
ROI realized in <1 year 15% Productivity Increase
Murphy Oil
“Our Business is able to
proactively prevent problems
impacting our production in
Future. The platform gives real-
time visibility to people in the field,
thus improving the safety culture.
Employees understand that risk
and procedures they have to
follow while doing their jobs. We
have seen a productivity gain in
the range of 15-20% with the
same workforce we have. Its
super exciting in terms of different
technologies we are using in SCP.
It has truly solved a Business
Problem”
- Rajesh Satewar, Director SAP
and Enterprise Applications
Link to submission - Murphy Oil Corporation
70PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Cloud Platform Workflow – Proof of Concept @SAP Language Services
Motivation and Goals | Proof of Concept by SAP Language Services and Itelligence
Build a process and data
management environment
around the
SAP Cloud Platform service
SAP Translation Hub
Use cloud-based SAP
products only
Use a BPMN-based approach
following the
Process-Driven Application (PDA)
development methodology
SAP Translation
Hub
71PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Translation Hub and SAP Translation Hub Processes
Proof of Concept by SAP Language Services and Itelligence
SAP Cloud Platform customers and partners can use the service to quickly create a consistent, multilingual
user experience of their extensions in hybrid system landscapes
SAP Translation Hub Translation Process (Git Project) – Before
SAP Translation Hub Translation Process (Git Project) – PoC
Video: SAP partner itelligence: Managing SAP Language Services with SAP Cloud Platform Workflow
72PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Project – Setup and Architecture
Proof of Concept by SAP Language Services and Itelligence
▪ Agile approach
▪ Team: < 5 person days per
week working on the project
▪ Duration: < 3 months for
the full project including
planning, set-up and
execution
Intelligent Enterprise
74PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
The Intelligent Enterprise
Digital
Platform
SAP
Intelligent
Suite
Intelligent Technologies
AI, ML, IoT, Analytics
Customer
Experience
Network & Spend
Management
People
Engagement
Manufacturing
& Supply Chain
Data Management Cloud Platform
Digital
Core
75PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
The Business Platform for the Intelligent Enterprise
Integrate
SAP CLOUD PLATFORM
Data Mgmt ML/AI
Live
processes
Digital
Experience
Intelligent
Enterprise
Extend
Innovate
76PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Use-cases
Integrate
for a connected
Intelligent Enterprise
Build engaging
Digital Experiences
with industry-leading differentiating
business processes
simplify
EFFICIENCY AGILITYSPEED OF INNOVATION
Business
Services
Extend
the Intelligent
Suite
Innovate
77PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Customer stories
with industry-leading differentiating
business processes
Build engaging
Digital Experiences
Extend
the Intelligent
Suite
Business
Services
Innovate
with industry-leading differentiating
business processes
simplify
EFFICIENCY AGILITYSPEED OF INNOVATION
Integrate
for a connected
Intelligent Enterprise
Live
processes
Digital
Experience
78PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Intelligent BPM Services
Business Process Management (BPM)
Automates and orchestrates business processes
▪ Workflow helps organizations to transform paper-based business processes
into managed and standardized workflows.
▪ Decision Management increases the level of insights into decisions and
steers decision automation processes with business rules exposed to line-of-
business people.
▪ My Inbox (My Tasks) aggregates all work items and approvals into a single
responsive application.
▪ Process Visibility* provides a real-time view on workflows and processes
instances across heterogeneous process participants and systems to business
users.
▪ Conversational UX*: digital assistance on business process related questions
and tasks on end-to-end processes or workflows.
▪ Manage Workflow & Manage Rules* are Fiori Applications which allow
process specialists to inspect, modify or create new approval workflows and
manage business rules in a web-based environment.
Infusing Intelligence in BPM: augmenting traditional workflow automation and decision
automation with machine learning capabilities and integration with robotic process automation.
Workflow
Decision
Management
My Inbox
Process
Visibility*
Conversational
User
Experience*
Manage
Workflows &
Rules*
Business
Processes
* planned
© 2019 SAP SE or an SAP affiliate company. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of
SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or
warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.
The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional
warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or
any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,
and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and
functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason
without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they
should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names
mentioned are the trademarks of their respective companies.
See www.sap.com/copyright for additional trademark information and notices.
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What’s new in SAP Cloud Platform Workflow – summer edition 2019

  • 1. PUBLIC Christian Loos / Stephan Schluchter / Venugopal Chembrakalathil, SAP June 26, 2019 What‘s new in SAP Cloud Platform Workflow
  • 2. 3PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Legal disclaimer The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP’s strategy and possible future developments, products, and platforms, directions, and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or noninfringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP’s willful misconduct or gross negligence. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions. For all recent and planned innovations, potential data protection and privacy features include simplified deletion of personal data, reporting of personal data to an identified data subject, restricted access to personal data, masking of personal data, read access logging to special categories of personal data, change logging of personal data, and consent management mechanisms.
  • 3. 4PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Cloud Platform Workflow SAP Cloud Platform Workflow in Cloud Foundry Success Stories Roadmap Summary & Outlook Agenda
  • 5. 6PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Enterprise Workflow at SAP SAP Fiori Manage WorkflowsMy Inbox Manage Rules* SAP Business Workflow BRF+ SAP Process Orchestration SAP Process Mining by Celonis SAP Operational Process Intelligence SAP BPM SAP BRM SAP PI B2B SAP Cloud Applications Business RulesWorkflow Cloud Integration Process Optimization *Future scope Resp. Mgmt SAP EA Designer Process Modeling Process Visibility* Notifications Process Execution Forms SAP C/4HANA SAP HANA
  • 6. 7PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Workflow Usage Types • End-to-end processes spanning across different applications or services • Example • Source-to-Pay • Purchasing & Invoicing • B2B across multiple trading partners • Cloud Integration Automation Service Orchestration • Part of business applications or services • Implement core functionality • Example • SAP S/4HANA Intelligent Product Design, part of the application for supplier collaboration and case management Embedded • Enhance or alter the business process provides by the SaaS application • Example • Extend standard process with additional steps Replace standard process with custom- built variant • Integrate the process with a custom-built or 3rd-party solution Extension
  • 7. 8PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Tailor your business processes by extending cloud applications and workflows Rapidly build and modify workflow applications with web- based tooling Enhance productivity with coordinated and accountable tasks Quickly orchestrate tasks that span across people, applications and organizations
  • 8. 9PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Common orchestration & extension use cases Where SAP Cloud Platform Workflow makes the difference Capital Expenditure SAP Cloud Platform Workflow Oil Wells Operations C-parts Management Translation Project Management Employee Onboarding Invoice Management
  • 9. 10PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Cloud Platform Workflow – the bigger picture On-premise IT Landscape SAP Back-End Systems + 3rd Party Workflow Cloud Integration Cloud Connector Other Services / ApplicationsOData Provisioning SAP API Business Hub SAP Web IDEPortal with SAP Fiori Launchpad Custom UI Applications My Inbox Monitor Workflows Forms Editor Workflow Editor REST OData REST / OData REST / OData ODC HTTP / RFC / SOAP REST / OData HTTP / IDOC / SOAP / OData SAP Cloud Applications Business Rules SAP Jam REST consume deploy deploy Secure Network Channel REST / OData UI Generation Workflow Samples
  • 10. SAP Cloud Platform Workflow in Cloud Foundry
  • 11. 12PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Cloud Foundry and Cloud Foundry Foundation What is Cloud Foundry? • Cloud Foundry is the industry standard open source cloud application platform for developing and deploying enterprise cloud applications. It automates, scales and manages cloud apps throughout their lifecycle. Applications can be written in just about any language and are deployed in container images on any infrastructure. What is Cloud Foundry Foundation? • The Cloud Foundry Foundation exists to drive the global awareness and adoption of the Cloud Foundry open source project, to grow a vibrant community of contributors, and to create coherence in strategy and action across all member companies for the sake of the project. Source: cloudfoundry.org
  • 12. 13PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Information from https://cloudfoundry.org/members/ Platinum Foundation Membership
  • 13. 14PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Why Multi-Cloud? Integrate with cloud-provider specific services & your existing cloud assets Flexibly choose cloud-provider that best meets your requirements Effortlessly enter new regions & markets meeting local compliance and regulations Reduce vendor-lock with applications deployable on different providers Centrally access multi-cloud deployments within one cockpit Benefit from single contractual partner for help and support
  • 14. 15PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ ✓ You can select which environment to administer – Cloud Foundry or Neo ✓ For each environment there is a list of available regions User Home Screenshot from cockpit
  • 15. 16PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Selected subaccount in Cloud Foundry environment Screenshot from cockpit Region Sub accountGlobal Account
  • 16. 17PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Domain Model Environment User account Home 1 Regionn n Global Account* *Note: Global accounts can be two types: trial and enterprise Subaccount Subaccount Neo Environment Neo applications n Neo services Space Organization n 1 Cloud Foundry applications Cloud Foundry services n n n n Application Subscriptions n Neo application subscriptions n
  • 17. 19PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Understanding SAP Cloud Platform Subaccounts Each subaccount holds: ▪ Resources that can be consumed by apps ▪ Users allowed to work in the subaccount ▪ Apps deployed and running in the subaccount ▪ Data written by apps running in the subaccount ▪ Configuration for apps running in the subaccount Each subaccount is assigned to a Global account and resides in a Region. Apps can be subscribed from other subaccounts Users Data Configuration Resources Apps Region Global Account Subaccount
  • 18. 20PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Changes in Workflow between Neo and Cloud Foundry Environment Feature Neo Cloud Foundry Comments Subscription One Service Instance per Sub Account Multiple Workflow Service Instances per space. Workflow definitions are deployed at Subaccount level.(No isolation of data across spaces in a subaccount) Authentication Basic and OAuth OAuth. Use principal propagation for all service calls. Client Id and Secret at workflow service Instance level. CF using XSUAA Deployment Deploy workflow, Forms and UIs separately Multi target application to deploy all modules together APIs POST/PATCH/PUT/DELET E requires CSRF protection No separate CSRF token required while calling OAuth protected resources. API calls through the Approuter requires a Get call to generate token by the Approuter. Use X-CSRF token api from Uis. API end points are different. Access from UIs are different FLP Site Automatic provisioning of FLP content to default site, Configuration Cockpit Defined in Web IDE and deployed via MTA
  • 19. 21PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Changes in Workflow between Neo and Cloud Foundry Environment Feature Neo Cloud Foundry Comments Development WebIDE Full Stack WebIDE Full Stack (Neo) In CF only DiDveloper and Space Developer role required. Availability SAP Data Centers across different regions. AWS Frankfurt, US East Availability in other regions planned. Planned to deploy in Azure and AliCloud. Features Some new features only in CF. e.g.: Integration with Process Visibility, Forms Start UI etc. Use CF going forward.
  • 20. 22PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Demo
  • 21. 23PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Employee Central Digital Workplace – Maternity Leave
  • 23. SAP Innovation Awards 2019 Winner Delivery Hero Scaling the world’s largest online food-delivery service with automated capital deployment workflow
  • 24. 26 “Quote” Project: Scaling the world’s largest online food-delivery service with automated capital deployment workflow On average 30 more business cases approved every month to enable fast growth across the globe. It allows an exceptionally flexible direction for capital spend. Average time of approval reduced from 20+ days to 2 days. Easy to learn and easy to use solution that enables to customized workflows as necessary without any training required. Company: Delivery Hero Challenge Solution Outcome Link to submission - Delivery Hero
  • 25. SAP Innovation Awards 2019 Winner Murphy Oil (Partnered with Incture, LLC) Integrated Operations Platform for Oil Well Operations
  • 26. 28 “Quote” Challenge Solution Outcome Integrated Operations Platform for Oil Well Operations 10 weeks rollout, Integrated 15+ Disparate systems. ROI realized in <1 year 15% Productivity Increase Murphy Oil “Our Business is able to proactively prevent problems impacting our production in Future. The platform gives real- time visibility to people in the field, thus improving the safety culture. Employees understand that risk and procedures they have to follow while doing their jobs. We have seen a productivity gain in the range of 15-20% with the same workforce we have. Its super exciting in terms of different technologies we are using in SCP. It has truly solved a Business Problem” - Rajesh Satewar, Director SAP and Enterprise Applications Link to submission - Murphy Oil Corporation
  • 27. 29PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Cloud Platform Workflow – Proof of Concept @SAP Language Services Motivation and Goals | Proof of Concept by SAP Language Services and Itelligence Build a process and data management environment around the SAP Cloud Platform service SAP Translation Hub Use cloud-based SAP products only Use a BPMN-based approach following the Process-Driven Application (PDA) development methodology SAP Translation Hub
  • 28. 30PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Translation Hub and SAP Translation Hub Processes Proof of Concept by SAP Language Services and Itelligence SAP Cloud Platform customers and partners can use the service to quickly create a consistent, multilingual user experience of their extensions in hybrid system landscapes SAP Translation Hub Translation Process (Git Project) – Before SAP Translation Hub Translation Process (Git Project) – PoC Video: SAP partner itelligence: Managing SAP Language Services with SAP Cloud Platform Workflow
  • 29. 31PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Project – Setup and Architecture Proof of Concept by SAP Language Services and Itelligence ▪ Agile approach ▪ Team: < 5 person days per week working on the project ▪ Duration: < 3 months for the full project including planning, set-up and execution
  • 31. 33 © 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC This presentationandSAP‘s strategy andpossible futuredevelopments aresubject to change andmay be changedby SAP at any time for any reasonwithout notice. This document is providedwithout a warranty of any kind, either express orimplied, including but not limited to the implied warranties of merchantability, fitness fora particularpurpose,or noninfringement. 1. This is the current state of planning and may be changed by SAP at any time without notice. Orchestration services in SAP Cloud Platform Product road map overview – Key innovations Workflow ▪ Workflow and forms editor in SAP Web IDE (full-stack) ▪ Support for multitarget application (MTA) format for consistent deployment and transport (Cloud Foundry environment) Business rules ▪ Support for globalization in rule authoring ▪ Alignment of rule expression with decision modeling notation (DMN 1.1) ▪ Support for geospatial data type and location-based functions in rule expressions My inbox ▪ Table view for advanced sorting and filtering based on custom attributes Availability in infrastructure and regions ▪ Workflow and business rules available on AWS (Cloud Foundry environment) Workflow ▪ Validation of forms in SAP Web IDE ▪ Starting workflows via form ▪ Support for mass actions on tasks ▪ Setting HTTP header parameters in service tasks Business rules ▪ Decision orchestration – Sequential rule execution in rule-set and intermediate variables in rule-set vocabulary – Nested rule expressions (vocabulary rules) for expressing advanced business logic Process visibility ▪ General availability – Preconfigured process workspace for workflows from SAP Cloud Platform Workflow Availability in infrastructure and regions ▪ Workflow and business rules available in additional AWS regions (US10, JP10, AP10, AP11, BR10) Workflow ▪ Defining custom attributes on workflow level ▪ Form enhancements: Drop-down, table Business rules ▪ Integration with SAP Cloud Platform Transport management service for MTA- based deployment ▪ Granular authorization to access rule project content My inbox ▪ New design based on SAP Fiori 3.0 ▪ New cloud service for task federation across SAP S/4HANA and SAP Cloud Platform Workflow Process visibility ▪ Insight to action ▪ Transport, archiving, granular authorizations, and multilanguage support Availability in infrastructure and regions ▪ Availability on Azure Workflow ▪ Import and export of models for business process model and notation (BPMN) (2.0) ▪ Support for BPMN pools and swim lanes ▪ Set delegate for tasks ▪ Parallel tasks (par-for-each) ▪ Decision task in SAP Cloud Platform Workflow editor using business rules Business rules ▪ SAP Fiori app for managing decisions, which enables business users to test and simulate decisions Process visibility ▪ Milestones ▪ Targets for phases and process performance indicators ▪ Support for hierarchies Recent innovations Planned Q3/20191 Planned Q4/2019Y1 Planned Q1/20201
  • 33. 35PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Orchestrate and extend workflows with SAP Cloud Platform Workflow ▪ Rapidly build and modify workflow applications with Web-based tooling ▪ Create and adapt value-adding processes in your company ▪ Increase efficiency and transparency ▪ Let users manage their own workflow tasks using the “My Inbox” SAP Fiori app Quickly automate flexible decisions with SAP Cloud Platform Business Rules ▪ Empower users to manage business logic independently from application development ▪ Create application-specific business vocabulary independent of the runtime container ▪ Integrate rules as a service into your applications using the REST API Orchestration services on SAP Cloud Platform Rapidly build and modify workflow applications while managing business logic
  • 34. Building blocks of intelligent BPM for Live Processes Manage Workflows & Decisions SAP Conversational AI / CoPilot Process Visibility My Inbox Decision Management Workflow & RPA Live Processes Process Experiences* Qualtrics integration of sentiments on product, brand, customer & employee experience to live processes Conversational User Experience Process Intelligence assistance with SAP CoPilot Machine Learning identifies hidden patterns in knowledge-intensiveprocesses and learns from the data without being explicitly programmed Process Intelligence Integrated with SAP Cloud for Analytics & SAP Cloud Platform Process Mining by Celonis Process Benchmarkswith Process Innovation Explorer Intelligent Automation SAP CP Workflow to automate structured processes Intelligent Robotic Process Automation helps run repetitive, rule-based, and user interface-focused tasks iRPA runs on SAP CP Workflow as bot runtime. Live Process Content Process Documentation From Enterprise Architecture to value and process flows Implementation Blueprints Digital Workplace Portal, Fiori Launchpad: Collaboration & Case Management Mobile BPM (Inbox, Forms)/iOS, Android Record Build Run Monitor Process Flexibility* Configuration of process variants for LoB experts, process extensions, decisions and responsibilities *planned
  • 35. 37PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Just start here, explore SAP Cloud Platform Workflow & try it out in the trial landscape Learning Journey Tutorial Mission: Integration with Workflows in the Cloud Start your journey to SAP Cloud Platform Workflow today
  • 36. 38PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Sessions in ➢ Las Vegas (September 24 – 27) ➢ Barcelona (October 8 – 10) ➢ Bangalore (November 13 – 15) Get the full iBPM experience at SAP TechEd CAA10 – Build and run business processes
  • 37. 39PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ ➢ SAP Cloud Platform Academy: Automate employee onboarding with workflow ➢ Learning Journey: SAP Cloud Platform Workflow ➢ openSAP course (week 6): SAP Cloud Platform Essentials (Update Q3/2017) ➢ Tutorials: Get started (available in trial landscape) ➢ SAP TechEd Lecture – CPL110 – BPM Services in the Cloud: Modeling, Workflow, Rules, and Visibility ➢ Learning Map for Technology Consultants: Early Knowledge Transfer (EKT) ➢ Blueprints: ➢ Automating Employee Onboarding Processes ➢ Automate the Business Partner Creation Process Using SAP Cloud Platform Workflow and Business Rules ➢ Automate the Document Review Process with SAP Cloud Platform Workflow and SAP Jam Collaboration ➢ Sample Applications (delivered via SAP Web IDE): ➢ Employee Onboarding Extension Workflow ➢ CollaborativeApproval Workflow Using SAP Jam ➢ SAP API Business Hub content: ➢ Audit Document Review Process ➢ SAP Cloud Platform Workflow – Product Page ➢ Solution Brief ➢ SAP Help ➢ SAP Cloud Platform Workflow API ➢ SAP Cloud Platform Roadmap ➢ SAP Cloud Platform regions ➢ Blogs on SAP Community ➢ Follow us on Twitter (@sapcp #workflow) ➢ Solution Video on YouTube ➢ Product Expert Video on YouTube ➢ SAP partner itelligence: Managing SAP Language Services with SAP Cloud Platform Workflow ➢ What's new in SAP Cloud Platform Workflow - October 2018 ➢ SAP Cloud Platform Podcast – Episode 44: What’s happening with SAP Cloud Platform Workflow with Christian Loos and Stephan Schluchter ➢ SAP Cloud Platform Podcast – Episode 27: Interview with CPO Christian Loos More Information – SAP Cloud Platform Workflow
  • 38. Contact information: Stephan Schluchter stephan.schluchter@sap.com @s_schluchter Thank you. _ Christian Loos christian.loos@sap.com @ch_loos _ Venugopal Chembrakalathil venugopal.chembrakalathil@sap.com
  • 40. 42PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Enhance productivity with coordinated and accountable tasks ▪ Automate and track tasks such as approvals, order fulfillment, or time-sensitive partner collaboration ▪ Manage tasks using ‘My Inbox’ ▪ Impress users with simple, consumer-grade user interfaces using ‘SAP Fiori’ ▪ Improve processes and track running workflows Rapidly build and modify workflow applications with web-based tooling ▪ Model workflows in SAP Web IDE Full-Stack using industry-standard Business Process Model and Notation (BPMN 2.0) ▪ Embed workflows into your custom-built applications using RESTful APIs ▪ Connect to other applications via service tasks ▪ Integrate business rules for flexible and agile decision management Tailor your business processes by extending cloud applications and workflows ▪ Create process extensions for SAP S/4HANA (Cloud) ▪ Model customized extension workflows for SAP line-of-business applications such as SAP C/4HANA, SAP SuccessFactors, Concur, or SAP Ariba ▪ Extend non-SAP cloud applications Quickly orchestrate tasks that span across people, applications and organizations Workflow
  • 41. 43PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Automate and track tasks such as approvals, order fulfillment, or time- sensitive partner collaboration ▪ Execute workflow instances of certain definition ▪ Reduce manual work and accelerate your processes Impress users with simple, consumer-grade user interfaces using SAP Fiori ▪ Use ‘My Inbox’ as central access to all tasks ▪ Get relevant information provided with needed level of detail ▪ Take necessary actions and get in control Improve processes and track running workflows ▪ Access list of deployed & running workflow definitions ▪ Work on workflow errors Enhance productivity with coordinated and accountable tasks
  • 42. 44PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Model workflows in SAP Web IDE Full-Stack using industry-standard Business Process Model and Notation (BPMN 2.0) ▪ Model user, mail & service tasks for different kind of activities ▪ Model events & gateways to control the flow ▪ Use script tasks to change data and implement light-weight business logic ▪ Create Form or generate SAP UI5 based Task UI ▪ Directly deploy workflow to runtime Embed workflows into your custom-built applications using RESTful APIs ▪ Embed workflows in your applications Connect to other applications via service tasks ▪ Orchestrate across SAP and non-SAP applications ▪ Use SAP Cloud Platform Integration as endpoint for full integration options Integrate business rules for flexible and agile decision management via SAP Cloud Platform Business Rules ▪ Externalize decisions from process model ▪ Start workflow based on conditions Rapidly build & modify workflow applications with web-based tooling Business Rules Cloud Integration
  • 43. 45PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Create process extensions for S/4HANA (Cloud) ▪ Develop a custom marketing campaign approval process ▪ Adapt procurement processes ▪ Tailor manufacturing change management process Model customized extension workflows for SAP line-of-business applications such as SAP C/4HANA, SAP SuccessFactors, Concur, or SAP Ariba ▪ Handle more complex workflow requirements ▪ Enhance the way how to handle manage return requests in SAP C/4HANA Extend non-SAP cloud applications or create new cloud-based applications ▪ Invent new applications with workflow or task management capabilities ▪ Design IoT scenarios for insight-to-action, like triggering service requests based on sensor data Tailor your business processes by extending cloud applications and workflows
  • 44. ©2018SAPSEoranSAPaffiliatecompany.Allrightsreserved. Picture Credit | Customer Name, City, State/Country. Used with permission. Why Spend 90% of Your Administrative Effort on Parts That Represent Only 10% of the Value of Your Products? SAP Business Transformation Study | High Tech | c-Com GmbH | PUBLIC
  • 45. 47PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ ©2018SAPSEoranSAPaffiliatecompany.Allrightsreserved.ǀPUBLIC Business partners that collaborate on building highly complex products such as cars and airplanes needed a better way to exchange data on the parts that comprise them, especially administration-heavy C-parts. c-Com found a way to do it using the cloud, but it had to be the right cloud. c-Com was delighted by its choice, the Cloud Foundry, which is based on SAP® Cloud Platform, because it has delivered the robustness, reliability, performance, and strength in data exchange needed for its service to be a winner in this demanding market. “Everything we’ve done is possible only through a cloud platform, and in our case SAP Cloud Platform was clearly the best choice. We also use the SAP Cloud Platform Workflow service to orchestrate processes and SAP API Management technology to connect IoT devices, apps, external systems, and even ERP systems.” Matti Maier, IT Manager, c-Com GmbH 90% Of effort managing assets attributable to C-parts 10% Of total parts procurement costs spent on C-parts 1 Database for all C-parts of a product
  • 46. 48PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Studio SAP | 55659enUS (18/02) ǀ This content is approved by the customer and may not be altered under any circumstances. ©2018SAPSEoranSAPaffiliatecompany.Allrightsreserved.ǀPUBLIC Transforming C-Parts Management with a Digital Tools Platform on SAP® Cloud Platform c-Com GmbH Aalen, Germany c-com.net Industry High tech Products and Services Software for C-part management Employees 15 to 20 SAP® Solutions SAP® Cloud Platform, SAP Cloud Platform Workflow service, SAP API Management technology, and SAP Authentication 365 mobile service “Our application is perfect for expansion into Internet of Things technology. As soon as we have our concepts in the right shape, we are going to focus on solutions and most likely wind up using the SAP Leonardo system.” Matti Maier, IT Manager, c-Com GmbH c-Com GmbH built a digital tools platform to support complete lifecycle management of C-parts and reduce procurement and refurbishment costs. SAP Cloud Platform Workflow helps c-Com to orchestrate and simplify tool lifecycle management processes. SAP API Management helps to share real-time tools data between the tool makers and manufacturers so drilling machines can get this data in real time from the cloud. Before: Challenges and Opportunities • Provide customers with a data-sharing solution that saves them much of their C-part management effort • Adopt the best cloud platform for delivery of the service Why SAP • Ability to move resources around easily among business partners • SAP’s multicloud strategy • SAP software’s unrivaled connectivity with ERP systems • SAP’s leadership role in the Cloud Foundry development community After: Value-Driven Results • Empowered business partners to collaborate better • Freed their workers from mundane tasks to contribute at higher levels • Provided a very robust, reliable, high-performance platform for service delivery • Enabled faster innovation • Improved workflow visualization • Made data accessible to field engineers using smartphones – saving time, avoiding errors, and boosting sales • Commanded the attention of nearly all of the world’s large car and airplane manufacturers, among others See how c-Com orchestrates data and processes with SAP Cloud Platform Workflow. 30% Reduction of effort for customers and suppliers 30% Tool refurbishment costs saved 99.9% System uptime with SAP Cloud Platform using Cloud Foundry services 30 minutes Saved per day per developer by using the cloud for software development
  • 47. 49PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ T.CON: Streamlining the Leave Request Approval Process with SAP® Cloud Platform Workflow SAP Partner T.CON GmbH & Co. KG Headquarters Plattling, Germany Industry Professional services Products and Services Software implementation Employees 270 Web Site www.team-con.de Objectives  Leverage available workflow capabilities in the cloud  Connect the HR portal with the back-end system  Ensure proper governance of the leave request approval process Why SAP  Fast and straightforward implementation  External systems that are simple to integrate  Workflow that can be developed independently of back-end systems Resolution • Deployed the SAP® Cloud Platform Workflow service, which orchestrates interactions between employees, managers, and substitutes • Implemented back-end HR built on SAP software that is updated accordingly Benefits  Ease of access for all process participants to a consumer-grade user experience  Straightforward workflow implementation  Effortless adaptation of changing business requirements Fast Implementation Inclusive End-to-end process in which everyone can participate Simple Workflow that is intuitive for users “With SAP Cloud Platform, we were able to rapidly build customer-specific process extensions in the cloud with tight back-end integration with SAP software. Using the workflow service was simple and intuitive.” Norbert Kölbl, Solution Architect, T.CON GmbH & Co. KG 51908 (17/05) This content is approved by the customer and may not be altered under any circumstances.
  • 48. 50PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Incture: Tailoring the Purchase Requisition Approval Process with SAP® Cloud Platform Workflow SAP Partner Incture Technologies Headquarters Bangalore, India Industry Professional services Products and Services Software implementation Employees >280 Web Site www.incture.com Objectives  Build a customized purchase requisition approval process in the cloud  Target the right people in the process  Integrate seamlessly with the back-end SAP® software system Why SAP  Intuitive modeling environment based on the Business Process Model and Notation (BPMN) standard  Simple handling of user tasks within the My Inbox app  Direct access to back-end functionality Resolution  Implemented a reliable and responsive end-to-end process tailored to business needs using the SAP Cloud Platform Workflow service  Leveraged the SAP Cloud Platform Integration service for more-complex integration requirements Benefits  End-to-end process implementation with complete back-end integration capabilities  State-of-the-art user interfaces that support a multidevice platform  Monitoring and analysis of the business process for better traceability and optimization Simple Integration of back-end systems Rapid Process design based on BPMN standards Clear Consumer-grade user experience “Adding workflow capabilities to SAP Cloud Platform makes it an extremely comprehensive and powerful offering that fulfills our customers’ need for tailored business processes.” Sachin Verma, CEO and Founder, Incture Technologies 51904 (17/05) This content is approved by the customer and may not be altered under any circumstances.
  • 49. 51PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Q_PERIOR: Enabling Fast Cost Reimbursement for Medication Expenses with SAP® Cloud Platform Workflow Company Q_PERIOR AG Headquarters Munich, Germany Industry Professional services Products and Services Software implementation Employees 810 Web Site www.q-perior.com Objectives  Simplify the reimbursement process for medication expenses  Eliminate the paper-based, manual reimbursement process  Ensure privacy, controlled access, and proper enforcement of the reimbursement policy Why SAP  Processes that are simple to graphically model and adapt  External systems that are simple to integrate  Faster time to value with a cloud-based approach Resolution  Leveraged the SAP® Cloud Platform Workflow service, which provides automated screens connecting treating physicians, health insurance companies, and fiduciary physicians  Followed guided processes that eliminate manual reimbursement activities  Used the SAP Cloud Platform Document service, which provides access to additional case-related documents Benefits  Secure data transfer without media break with proper authorization management  Simple processing by every participant everywhere through Web-based access  Changes now able to be applied with less effort  Additional workflows able to be implemented with ease in the future with SAP Cloud Platform Workflow Simple Access by everyone everywhere Faster Case processing Connected Services for SAP Cloud Platform “We enjoyed using SAP Cloud Platform to build up our scenario. Implementation has been smooth and straightforward, and we are looking forward to further projects.” Lars Erdmann, Partner, Q_PERIOR AG 51907 (17/05) This content is approved by the customer and may not be altered under any circumstances.
  • 50. SAP Innovation Awards 2019 Entry Pitch Deck Delivery Hero Scaling the world’s largest online food-delivery service with automated capital deployment workflow
  • 51. 54PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ “Quote” Project: Scaling the world’s largest online food-delivery service with automated capital deployment workflow On average 30 more business cases approved every month to enable fast growth across the globe. It allows an exceptionally flexible direction for capital spend. Average time of approval reduced from 20+ days to 2 days. Easy to learn and easy to use solution that enables to customized workflows as necessary without any training required. Company: Delivery Hero Challenge Solution Outcome Link to submission - Delivery Hero
  • 52. SAP Innovation Awards 2019 Entry Pitch Deck Murphy Oil (Partnered with Incture, LLC) Integrated Operations Platform for Oil Well Operations
  • 53. 62PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ “Quote” Challenge Solution Outcome Integrated Operations Platform for Oil Well Operations 10 weeks rollout, Integrated 15+ Disparate systems. ROI realized in <1 year 15% Productivity Increase Murphy Oil “Our Business is able to proactively prevent problems impacting our production in Future. The platform gives real- time visibility to people in the field, thus improving the safety culture. Employees understand that risk and procedures they have to follow while doing their jobs. We have seen a productivity gain in the range of 15-20% with the same workforce we have. Its super exciting in terms of different technologies we are using in SCP. It has truly solved a Business Problem” - Rajesh Satewar, Director SAP and Enterprise Applications Link to submission - Murphy Oil Corporation
  • 54. 70PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Cloud Platform Workflow – Proof of Concept @SAP Language Services Motivation and Goals | Proof of Concept by SAP Language Services and Itelligence Build a process and data management environment around the SAP Cloud Platform service SAP Translation Hub Use cloud-based SAP products only Use a BPMN-based approach following the Process-Driven Application (PDA) development methodology SAP Translation Hub
  • 55. 71PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Translation Hub and SAP Translation Hub Processes Proof of Concept by SAP Language Services and Itelligence SAP Cloud Platform customers and partners can use the service to quickly create a consistent, multilingual user experience of their extensions in hybrid system landscapes SAP Translation Hub Translation Process (Git Project) – Before SAP Translation Hub Translation Process (Git Project) – PoC Video: SAP partner itelligence: Managing SAP Language Services with SAP Cloud Platform Workflow
  • 56. 72PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Project – Setup and Architecture Proof of Concept by SAP Language Services and Itelligence ▪ Agile approach ▪ Team: < 5 person days per week working on the project ▪ Duration: < 3 months for the full project including planning, set-up and execution
  • 58. 74PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ The Intelligent Enterprise Digital Platform SAP Intelligent Suite Intelligent Technologies AI, ML, IoT, Analytics Customer Experience Network & Spend Management People Engagement Manufacturing & Supply Chain Data Management Cloud Platform Digital Core
  • 59. 75PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ The Business Platform for the Intelligent Enterprise Integrate SAP CLOUD PLATFORM Data Mgmt ML/AI Live processes Digital Experience Intelligent Enterprise Extend Innovate
  • 60. 76PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Use-cases Integrate for a connected Intelligent Enterprise Build engaging Digital Experiences with industry-leading differentiating business processes simplify EFFICIENCY AGILITYSPEED OF INNOVATION Business Services Extend the Intelligent Suite Innovate
  • 61. 77PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Customer stories with industry-leading differentiating business processes Build engaging Digital Experiences Extend the Intelligent Suite Business Services Innovate with industry-leading differentiating business processes simplify EFFICIENCY AGILITYSPEED OF INNOVATION Integrate for a connected Intelligent Enterprise Live processes Digital Experience
  • 62. 78PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Intelligent BPM Services Business Process Management (BPM) Automates and orchestrates business processes ▪ Workflow helps organizations to transform paper-based business processes into managed and standardized workflows. ▪ Decision Management increases the level of insights into decisions and steers decision automation processes with business rules exposed to line-of- business people. ▪ My Inbox (My Tasks) aggregates all work items and approvals into a single responsive application. ▪ Process Visibility* provides a real-time view on workflows and processes instances across heterogeneous process participants and systems to business users. ▪ Conversational UX*: digital assistance on business process related questions and tasks on end-to-end processes or workflows. ▪ Manage Workflow & Manage Rules* are Fiori Applications which allow process specialists to inspect, modify or create new approval workflows and manage business rules in a web-based environment. Infusing Intelligence in BPM: augmenting traditional workflow automation and decision automation with machine learning capabilities and integration with robotic process automation. Workflow Decision Management My Inbox Process Visibility* Conversational User Experience* Manage Workflows & Rules* Business Processes * planned
  • 63. © 2019 SAP SE or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company. The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they should not be relied upon in making purchasing decisions. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names mentioned are the trademarks of their respective companies. See www.sap.com/copyright for additional trademark information and notices. www.sap.com/contactsap Follow us