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What does it take to be a great shopper
marketer?
Communicator and peace envoy
Sandwiched
between brand
marketers and
sales teams
Pragmatically but
forcibly deliver
things that will
drive brand growth,
and support
customers
Image: https://www.flickr.com/photos/aheram/283162678
Analytical, insightful and flexible
Shopper Marketing is rapidly
becoming flooded with data.
Sit at the confluence of three
rivers of information: what we
know about consumers, what
we know about shoppers, and
what we know about retailers.
Adapt and create new models,
because next week there will
be a whole new data stream to
handle!
The ability to crunch data will
get you nowhere unless it can
be turned into brilliant insight.
Feature Image: Flickr
A great marketer
Shopper marketing. Note the second word. Marketing.
Shopper marketers must be able to master the core marketing
skills. If you can’t do marketing, then you can’t do shopper
marketing.
Comfortable with ambiguity
Things are not
certain.
Retailers change
their minds.
Promises get
broken.
Brand plans
change.
Your research
data will not tell
you everything.
You won’t know
everything you
need to know to
make a decision.
Happy to follow your gut
Some shopper marketers are drowning in data. Many are
not.
Marketing requires inspiration as much as perspiration.
The data will not give you the answer all of the time.
Great marketers thrive on gut. Great shopper marketers do
the same.
Image: https://www.flickr.com/photos/nickmadams/3181379246
Make strategic decisions
Which
shoppers?
Which
channels
Which
activities
Which
retailers
Execute flawlessly
Ownership and accountability
You might not be the ‘brand manager’, but it’s your brand
too.
Own it, love it, and be its champion.
Force your way into the discussion, whether you are invited
or not
If shoppers see it, you should take note and have an input.
Take accountability for your brands, and the interface they have
with shoppers, whether it is directly in your remit or not. It is
the biggest asset you have!

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What makes a great shopper marketer

  • 1. What does it take to be a great shopper marketer?
  • 2. Communicator and peace envoy Sandwiched between brand marketers and sales teams Pragmatically but forcibly deliver things that will drive brand growth, and support customers Image: https://www.flickr.com/photos/aheram/283162678
  • 3. Analytical, insightful and flexible Shopper Marketing is rapidly becoming flooded with data. Sit at the confluence of three rivers of information: what we know about consumers, what we know about shoppers, and what we know about retailers. Adapt and create new models, because next week there will be a whole new data stream to handle! The ability to crunch data will get you nowhere unless it can be turned into brilliant insight. Feature Image: Flickr
  • 4. A great marketer Shopper marketing. Note the second word. Marketing. Shopper marketers must be able to master the core marketing skills. If you can’t do marketing, then you can’t do shopper marketing.
  • 5. Comfortable with ambiguity Things are not certain. Retailers change their minds. Promises get broken. Brand plans change. Your research data will not tell you everything. You won’t know everything you need to know to make a decision.
  • 6. Happy to follow your gut Some shopper marketers are drowning in data. Many are not. Marketing requires inspiration as much as perspiration. The data will not give you the answer all of the time. Great marketers thrive on gut. Great shopper marketers do the same. Image: https://www.flickr.com/photos/nickmadams/3181379246
  • 9. Ownership and accountability You might not be the ‘brand manager’, but it’s your brand too. Own it, love it, and be its champion. Force your way into the discussion, whether you are invited or not If shoppers see it, you should take note and have an input. Take accountability for your brands, and the interface they have with shoppers, whether it is directly in your remit or not. It is the biggest asset you have!