Kimberley's 10 Minute talk from UX Australia 2014 looked at how we can learn a lot about uncovering deep insights in research interviews by mimicking the techniques of talk show hosts such as Ira Glass, Terry Gross and Jennie Brockie.
Kimberley is a senior designer with Meld Studios.
Ux australia talk 2014 : Reflections of a story tellerMeld Studios
Stories create engagement. I’ve been in positions where a story needs to be told, or a story needs to emerge. I’ve also had to tell this story knowing nothing, or knowing everything. In this talk, I’ll share my insights around what to think about when telling your own story.
Presentation given at UX Australia 2014 in Sydney by Iain Barker, Meld Studios.
AUDIO of the talk is available here: http://uxaustralia.com.au/uxaustralia-2014/beyond-digital-presentation
Description:
Organisations are turning to people with design sensibilities to inform and lead significant changes within their businesses. UX practitioners have the necessary design sensibilities, but few are applying themselves to these new challenges.
Iain Barker is co-founder and principal at Meld Studios. He spent 13 years working in the design of digital things before spending the last 7 years applying his skills to non-digital design challenges.
In this presentation he shares his experiences, describes the challenges and opportunities, and provides guidance to help you get started on a similar journey.
More details available over at the UX Australia site.
Customers First: Designing for differentiation, conversion and loyaltyMeld Studios
Janna DeVylder spoke at TravelTech 2013
description:
Customer First: Giving customers an excellent experience should be at the heart of every great travel business. This session looks at website user experience, differentiation, conversion and loyalty.
Service Design typically looks at customer relationships outside the organization, yet a growing body of work is showing the value of service design when applied to the fundamental services that exist within an organization. Internal service units such as IT, HR, Finance and Procurement are ripe for reinvention, and Service Design is an ideal toolkit to approach the task.
This talk will look at how the notion of ‘customer-centredness’ is impacting internal business functions, and the role Service Design can take in reinventing these traditional, siloed functions.
UX Australia 2016 - State Library of Victoria Service Redesign - Chris O'Brie...Meld Studios
More and more projects are looking to integrate digital and physical service environments, delivering a cohesive experience to customers as they interact with the organisation across many different channels.
The State Library of Victoria attracts nearly two million visitors a year and even more than that through its online channels and phone-based services. It has a rich history and plays a central role in the cultural life of Victoria.
In 2014 the Library underwent a comprehensive re-design of its service delivery, working closely with Meld Studios over a thirteen week period. During the project the team embarked on a series of activities aimed at understanding the service context of this institution. Along the way, the team not only learned about the Library, it also learned a few lessons about large-scale service design projects.
Reimagining enterprise IT: Shifting from technology provider to experience en...Meld Studios
In order for organisations to truly become experience-centric, it is critical for IT to shift its role as well. IT has impact on all aspects of how an organisation operates, and this in turn has direct impact on how well the business can deliver value to itself and to customers.
Customer and staff experience are at the heart of this shift, as experience is often the only differentiator in an increasingly commodified product and service environment.
We’ll explore what an experience-enabling IT function looks like, within shaping experience strategy down to supporting and maintaining the experience-led environment of today. This is a critical (and often-overlooked) part of any organisation becoming, and staying, experience-led.
Ux australia talk 2014 : Reflections of a story tellerMeld Studios
Stories create engagement. I’ve been in positions where a story needs to be told, or a story needs to emerge. I’ve also had to tell this story knowing nothing, or knowing everything. In this talk, I’ll share my insights around what to think about when telling your own story.
Presentation given at UX Australia 2014 in Sydney by Iain Barker, Meld Studios.
AUDIO of the talk is available here: http://uxaustralia.com.au/uxaustralia-2014/beyond-digital-presentation
Description:
Organisations are turning to people with design sensibilities to inform and lead significant changes within their businesses. UX practitioners have the necessary design sensibilities, but few are applying themselves to these new challenges.
Iain Barker is co-founder and principal at Meld Studios. He spent 13 years working in the design of digital things before spending the last 7 years applying his skills to non-digital design challenges.
In this presentation he shares his experiences, describes the challenges and opportunities, and provides guidance to help you get started on a similar journey.
More details available over at the UX Australia site.
Customers First: Designing for differentiation, conversion and loyaltyMeld Studios
Janna DeVylder spoke at TravelTech 2013
description:
Customer First: Giving customers an excellent experience should be at the heart of every great travel business. This session looks at website user experience, differentiation, conversion and loyalty.
Service Design typically looks at customer relationships outside the organization, yet a growing body of work is showing the value of service design when applied to the fundamental services that exist within an organization. Internal service units such as IT, HR, Finance and Procurement are ripe for reinvention, and Service Design is an ideal toolkit to approach the task.
This talk will look at how the notion of ‘customer-centredness’ is impacting internal business functions, and the role Service Design can take in reinventing these traditional, siloed functions.
UX Australia 2016 - State Library of Victoria Service Redesign - Chris O'Brie...Meld Studios
More and more projects are looking to integrate digital and physical service environments, delivering a cohesive experience to customers as they interact with the organisation across many different channels.
The State Library of Victoria attracts nearly two million visitors a year and even more than that through its online channels and phone-based services. It has a rich history and plays a central role in the cultural life of Victoria.
In 2014 the Library underwent a comprehensive re-design of its service delivery, working closely with Meld Studios over a thirteen week period. During the project the team embarked on a series of activities aimed at understanding the service context of this institution. Along the way, the team not only learned about the Library, it also learned a few lessons about large-scale service design projects.
Reimagining enterprise IT: Shifting from technology provider to experience en...Meld Studios
In order for organisations to truly become experience-centric, it is critical for IT to shift its role as well. IT has impact on all aspects of how an organisation operates, and this in turn has direct impact on how well the business can deliver value to itself and to customers.
Customer and staff experience are at the heart of this shift, as experience is often the only differentiator in an increasingly commodified product and service environment.
We’ll explore what an experience-enabling IT function looks like, within shaping experience strategy down to supporting and maintaining the experience-led environment of today. This is a critical (and often-overlooked) part of any organisation becoming, and staying, experience-led.
If you had five minutes with a user of your product or service what would you ask him or her? Would you even know how to approach that person? Or who to ask? What makes a good interview anyway? Interviewing is both an art and a science, but often, both are overlooked. Taking time to ask the right questions reveals insights into the experiences we design. Everyone is has a story to tell, and everyone has insight that can inform your product, website, or service experience. But if we don’t ask good questions, we’ll lose the valuable input coming directly from the people we’re designing for.
Whether formal or informal, on a shoestring or a big budget, this workshop will give you concrete strategies for conducting interviews to get results you can use. Learn strategies for asking good questions, how to listen (more challenging than you think), get interview technology you need, and find out what the experts are doing in the field. Walk away with practical experience you can use the very same day to inform the products you’re creating.
EDUC6358: Strategies for Working with Diverse Children
“Communicating with Young Children”
Program Transcript
[MUSIC PLAYING]
NARRATOR: Sensitivity, respect, acceptance, reflective listening, and providing the space for
each child to be her unique self, Lisa Kolbeck, director of Little School of Family Childcare, shares
her philosophy and suggestions with regard to communicating with children.
LISA KOLBECK: In my experience working with children, the way I know a child is to see their
play. And the way I can find out about their play is first watch them, and then ask them questions
about where they are in their play-mind. So what we saw Luna being today, being an owl, is a
metaphor for a deep part of herself. The first clue that I had this morning when she first came in,
she said, what are these named? And she pointed to the owl's talons. And I said, talons. And she
said, I have talons.
So that was my clue for that was going to be Luna's play metaphor for the day. Children don't
always keep such a strong one idea. Many children bounce between many play ideas. But you
can always count on Luna to hold onto one play idea. As an experienced teacher, I know I can
use Luna's play idea in my curriculum. She had really become an owl, because she had the
wings on, and she had the face painting on.
So her internal owl self was kind of coming out. So my first job is to help children communicate
with each other. And to do that, they have to feel listened to and seen. And for Miley, what I knew
is that it was a perfect place for her, because there were no other children. It wasn't noisy. She's
a very quiet child. And her voice gets lost. And Luna's a very quiet, receptive player. Somebody
says something to her, and she always listens and takes it and responds. That's a wonderful
quality she has.
I felt my job was to kind of create a safe play-listening space at that moment, so that the owl and
the cat could relate. And then I'm always also interested in pulling in the science that they've
learned and what they know about the real world, about real owls and real cats. That's what I was
doing in that play scenario. And just asking a few questions-- do you need a nest? what do you
eat?-- helps them imagine and move to their next action, play-action. And my goal is to have
them play together without needing an adult to be there.
She's painting her strong, sharp talons. Luna, do you remember on the owl that you had, how
many talons did they have?
FEMALE SPEAKER: Three.
LISA KOLBECK: Three.
FEMALE SPEAKER: And I got five.
LISA KOLBECK: It has five. They look great. You look good. It looks like you need a branch to sit
on, because that's what the talons do, don't they? They hold on to things. Perching.
FEMALE SPEAKER: Hoo hoo.
FEMALE SPEAKER: Hi.
Page 1
LISA KOLBECK: Hi.
FEMALE SPEAKER: Hi, cat. I'm owl from Little Bear.
LISA KOLBECK: You're owl from Little Bear.
FEMAL ...
This is a scrapbook from a day organised by 157 & IFL. Delegates were managers, teachers and learners from Further Education in the UK. The day was designed to share insight, identify challenges and build ideas for "how to enable great teaching & learning?"
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J Krishnamurti considered by many as the World teacher is a revolutionary thinker who challenged the traditional approach to the challenges of knowing one self and understanding the beauty of life. HE has almost addressed every challenges of life through his talks & dialogues. Here an attempt has been made to understand his teachings. This is the second part of the presentation.
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Looking for insight? Real insight cannot be found using a formula. Insight discoveries can come at any time... in the shower, during a Netflix & Chill moment, in a dream…but rarely does it occur between 9-5 at the workplace.
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In today's digital era, the dynamics of brand perception, consumer behavior, and profitability have been profoundly reshaped by the synergy of branding, social media, and website design. This research paper investigates the transformative power of these elements in influencing how individuals perceive brands and products and how this transformation can be harnessed to drive sales and profitability for businesses.
Through an exploration of brand psychology and consumer behavior, this study sheds light on the intricate ways in which effective branding strategies, strategic social media engagement, and user-centric website design contribute to altering consumers' perceptions. We delve into the principles that underlie successful brand transformations, examining how visual identity, messaging, and storytelling can captivate and resonate with target audiences.
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The results underscore the pivotal role of cohesive branding, social media influence, and website usability in shaping positive brand perceptions, influencing consumer decisions, and ultimately bolstering sales and profitability. This paper provides actionable insights and strategic recommendations for businesses seeking to leverage branding, social media, and website design as potent tools to enhance their market position and financial success.
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If you had five minutes with a user of your product or service what would you ask him or her? Would you even know how to approach that person? Or who to ask? What makes a good interview anyway? Interviewing is both an art and a science, but often, both are overlooked. Taking time to ask the right questions reveals insights into the experiences we design. Everyone is has a story to tell, and everyone has insight that can inform your product, website, or service experience. But if we don’t ask good questions, we’ll lose the valuable input coming directly from the people we’re designing for.
Whether formal or informal, on a shoestring or a big budget, this workshop will give you concrete strategies for conducting interviews to get results you can use. Learn strategies for asking good questions, how to listen (more challenging than you think), get interview technology you need, and find out what the experts are doing in the field. Walk away with practical experience you can use the very same day to inform the products you’re creating.
EDUC6358: Strategies for Working with Diverse Children
“Communicating with Young Children”
Program Transcript
[MUSIC PLAYING]
NARRATOR: Sensitivity, respect, acceptance, reflective listening, and providing the space for
each child to be her unique self, Lisa Kolbeck, director of Little School of Family Childcare, shares
her philosophy and suggestions with regard to communicating with children.
LISA KOLBECK: In my experience working with children, the way I know a child is to see their
play. And the way I can find out about their play is first watch them, and then ask them questions
about where they are in their play-mind. So what we saw Luna being today, being an owl, is a
metaphor for a deep part of herself. The first clue that I had this morning when she first came in,
she said, what are these named? And she pointed to the owl's talons. And I said, talons. And she
said, I have talons.
So that was my clue for that was going to be Luna's play metaphor for the day. Children don't
always keep such a strong one idea. Many children bounce between many play ideas. But you
can always count on Luna to hold onto one play idea. As an experienced teacher, I know I can
use Luna's play idea in my curriculum. She had really become an owl, because she had the
wings on, and she had the face painting on.
So her internal owl self was kind of coming out. So my first job is to help children communicate
with each other. And to do that, they have to feel listened to and seen. And for Miley, what I knew
is that it was a perfect place for her, because there were no other children. It wasn't noisy. She's
a very quiet child. And her voice gets lost. And Luna's a very quiet, receptive player. Somebody
says something to her, and she always listens and takes it and responds. That's a wonderful
quality she has.
I felt my job was to kind of create a safe play-listening space at that moment, so that the owl and
the cat could relate. And then I'm always also interested in pulling in the science that they've
learned and what they know about the real world, about real owls and real cats. That's what I was
doing in that play scenario. And just asking a few questions-- do you need a nest? what do you
eat?-- helps them imagine and move to their next action, play-action. And my goal is to have
them play together without needing an adult to be there.
She's painting her strong, sharp talons. Luna, do you remember on the owl that you had, how
many talons did they have?
FEMALE SPEAKER: Three.
LISA KOLBECK: Three.
FEMALE SPEAKER: And I got five.
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FEMALE SPEAKER: Hoo hoo.
FEMALE SPEAKER: Hi.
Page 1
LISA KOLBECK: Hi.
FEMALE SPEAKER: Hi, cat. I'm owl from Little Bear.
LISA KOLBECK: You're owl from Little Bear.
FEMAL ...
This is a scrapbook from a day organised by 157 & IFL. Delegates were managers, teachers and learners from Further Education in the UK. The day was designed to share insight, identify challenges and build ideas for "how to enable great teaching & learning?"
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3. @ktcita
I was in the waiting room looking
at all the bits and pieces, yeah,
I kind of went a little bit haywire
and I thought wow, I was just really
impressed with all the pictures.
“
”
4. @ktcita
I was in the waiting room looking
at all the bits and pieces, yeah,
I kind of went a little bit haywire
and I thought wow, I was just really
impressed with all the pictures.
“
”
8. @ktcita
3 Listen attentively
• Repeat back what they’ve said
• Use the person’s name
9. @ktcita
STRUCTURED QUESTION SIMPLE QUESTIONS
You’ve said parents
have a moral obligation
to create the best
child possible with the
technology available.
What do you mean by
the best child possible?
Julie, you have a child
with down syndrome…
What do you think
about this listening to
this discussion?
Is he your only child?
12. 1. Do research before, but not too much
2. Clarify, clarify, clarify, then clarify again
3. Listen attentively
4. Ask questions at the right level
5. Write up all your favourite moments
@ktcita