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The document discusses what makes smart grids smart. It defines smart grids as incorporating feedback and energy awareness, demand response programs, and using these tools to increase energy efficiency, renewable energy sources like wind and solar, and reduce wasted energy. Smart grids allow electricity customers to become "energy citizens" through various feedback tools that educate them on their energy use. This enables demand response programs where customers lower consumption during high price periods, reducing peak demand and costs. Commercial demand response programs have resulted in schools automating energy use and investing in sustainability projects. The key aspects that make smart grids smart are the communication between the grid and customers and customers' ability to respond to signals.






















