The document defines insolvency as when a business or individual cannot pay their debts when they are due. It provides examples of reasons why insolvency may occur, including insufficient financial management training, failure to manage risks, and changes in the business environment. It also discusses credit control and debt recovery, including performing credit checks and actions that can be taken to recover debts such as sending reminders, contacting the debtor, and pursuing legal action. Finally, it defines bad debts as when a business is unable to obtain payment that is owed, and notes that bad debts will be pursued but may eventually be written off if the debt is too small to chase.