To delight customers with a multi-channel engagement strategy, focus on educating consumers to derive maximum value from your offerings through proactive, technology-enabled interactions across channels. Poor customer experience leads to low retention and the "leaky bucket syndrome," so delivering value at each stage of the customer journey is key to avoiding this.

1. How to Delight Your Customers With Multi-
Channel Engagement Strategy
Gaurav Mehta
Chief Marketing Officer
GirnarSoft

2. But What is Great CX?
Great CX = Educating the consumer to derive the
most amount of value from your proposition

3. CX isn’t reactive
it’s proactive with technology

4. Bad CX = Low retention = Leaky bucket
Leaky Bucket Syndrome

5. HOW to deliver value
at each and every stage?

6. Thank You