What if the people who showed up could be the best team ever_.pdf

@catherinelouis | five.me/richard
Search and Rescue:
Rescuing Your Team So the People
Who Showed Up Can be the Best
Team Ever
Catherine Louis &
Richard Kasperowski

Introductions
● Catherine & Richard

Catherine Louis, Viga, and Khoja!
● linkedin.com/in/catherinelouis
● email: cll@cll-group.com
● twitter: @catherinelouis
● phone/txt: (919) 244-1888
Helping organizations create teams
that innovate and learn together!
Here’s how to reach her:
Feel free to connect!

Richard Kasperowski and Tinkerbell!

Introductions
● Catherine & Richard
● All of Us
○ Wave? Elbow-touch? Fist-bump? Handshake?
○ Say hello someone at your table, “thanks for being here!”
○ Say hello to someone else - same - “thanks for being here!”

Awesome stuff
Free Psychological Safety Assessment
● Psychological Safety Index
● Customized report and recommendations
● Visit kasperowski.com/scrumgathering
AgileRTP Monthly Meet-Up
● Seeking speakers with exciting topics
● We love and support new speakers!
● Email Catherine at cll@cll-group.com

Our Plan
● Introduction: Why Are We Here?
● Stories of team formation from Search and Rescue teams
● SAR teams: insights into team-building
● Core Protocols: patterns for team-building
● Practice with these tools
● Q&A

One day Catherine and Richard were talking about
teams…

SAR Stories & Insights

How Catherine got into this SAR stuff…

We’re a team

We get to work on complex problems

We collaborate with and learn from others

We get to go on adventures

We spend lots of time training in the woods

We have lots of fun taking breaks

It’s our happy place!

Opener: What’s your happy place?
Happy Place: a memory, situation or activity that makes you feel happy
● On your own, reflect on these clues to find your happy place:
○ Recall places where you've appreciated the sounds, or enjoyed visual images - or
both
○ Remember where you were when you experienced deep contentment and meaning
○ Stay open-minded.
○ (solo, 2 minutes)

● Ask your partner: What is your happy place?
○ Or: Ask them to tell a story about when they were super happy!
○ Ask open questions to dig deeper.
○ (groups of 2, for 5 minutes)

● Ask your partner: What is your happy place?
○ Or: Ask them to tell a story about when they were super happy!
○ Ask open questions to dig deeper.
○ (groups of 2, for 5 minutes)
Patterns (Core Protocols)
●
Personal Alignment
(kspr.co/pa)
●
Investigate
(kspr.co/investigate)

SAR Team Formation

The call for a search

The call for a search
●
Pass
(kspr.co/pa)

… Can’t leave yet. Need more details.
● Location of Incident Command?
● Missing person profile?
○ As much as I can for ask this early: age, urgency, name, location of
point last seen, …

… Can’t leave yet. Need more details.
● Location of Incident Command?
● Missing person profile?
○ As much as I can for ask this early: age, urgency, name, location of
point last seen, …
●
Ask for Help
(kspr.co/help)

Search Guide
1. Axle: Initial Planning Point
2. Rim: Containment
3. Hub: Immediate Area
4. Spokes: Travel Corridors
5. Reflector: High Probability Areas
Bike Wheel Model
Source: Robert James Koester: Lost Person Behavior

Bike Wheel Model hand-out
In groups of 3, using the
bike-wheel model hand out,
what would a “bike-wheel
model” look like for one of your
teams?
8 min
Bike Wheel Model

“Search Guide” for your team
1. Axle: How/where do you plan/replan?
2. Rim: Containment of your focus area
3. Hub: Immediate Area of concern
4. Spokes: Areas for making progress
5. Reflector: High Probability Areas
Bike Wheel Model
●
Core Commitments
kspr.co/corecommitments)

We arrive Incident Command (IC), to get
briefed on the search
● Ask for the “Missing
person profile” (as much
as is known)

Receive area and team assignment
● Get briefed on team assignment
● Collect scent article
● Form team

Team assignment
● Safety check
● Questions about our assignment?
● Ask about terrain and terrain safety,
e.g.:
○ Pack of “loose pitbulls” reported
○ Logging area
○ Game
● We are super-clear as a team about
any danger areas — before we start

Team assignment
● Safety check
● Questions about our assignment?
● Ask about terrain and terrain safety,
e.g.:
○ Pack of “loose pitbulls” reported
○ Logging area
○ Game
● We are super-clear as a team about
any danger areas — before we start
●
Decider
(kspr.co/decider)
●
Resolution
(kspr.co/resolution)

How do we want to tackle this?
● Share skills, meet one another, share vulnerabilities (asthma,
allergies…) Model this: be vulnerable yourself first, trust and verify.
● Share how we work together: what my dog does, who has my back,
who is searching left-right of my position? How do we communicate in
real-time, who has your back? Whose back do you have?

Market of Skills
● What skills do you bring?
● What’s under the booth?
● What do you want to learn from others?
● Solo - 3 min to fill in your “market of skills”

Market of Skills
● What skills do you bring?
● What’s under the booth?
● What do you want to learn from others?
● Solo - 3 min to fill in your “market of skills”
● 3 min (groups of 3, 5 minutes) to share

Wrong shoes
What if one of your team members shows up with “the wrong shoes”?

During Our Team’s Assignment
● Guess what? You discover things!
○ Wasps!
■ We radio this in to IC (Incident Command)
○ Team member steps in creek
■ “I could really use some spare dry socks”
○ Team member radios “I see a cabin west of me, am going to check it out”
■ You maintain communication with your team
○ Viga is indicating remote interest southeast of our segment, outside of our search
area
■ Radio this in to Incident Command
● You discover things that speed up the search. You discover things
that slow you down.
● How do you work these “real-time comm’s” on your teams?

During Our Team’s Assignment
● Guess what? You discover things!
○ Wasps!
■ We radio this in to IC (Incident Command)
○ Team member steps in creek
■ “I could really use some spare dry socks”
○ Team member radios “I see a cabin west of me, am going to check it out”
■ You maintain communication with your team
○ Viga is indicating remote interest southeast of our segment, outside of our search
area
■ Radio this in to Incident Command
● You discover things that speed up the search. You discover things
that slow you down.
● How do you “work these comm’s” on your teams?
●
Ask For Help
(kspr.co/help)

Found!
Yippie!

Debrief - Prospective
● Back in Incident Command

Debrief

“Prospective”
● What did you do?
● What did you learn?
● Any hazards we need to know
about?
● Where should we go next?

What would need to change if you turned your
“Retrospectives” into “Prospectives?”
5 minutes, have a conversation in groups of 3:
● What would help your team focus on making the future better?
● REALLY: IN THE NEXT SPRINT!

“Prospective”
● What did you do?
● What did you learn?
● Any hazards we need to know
about?
● Where should we go next?
●
Perfection Game (kspr.co/pgame)

Core Protocols for Great Teams

Core Protocols for Great Teams
● Core Commitments (kspr.co/corecommitments)
● Pass (kspr.co/pass)
● Decider (kspr.co/decider)
● Resolution (kspr.co/resolution)
● Perfection Game (kspr.co/pgame)
● Ask For Help (kspr.co/help)
● … and more (thecoreprotocols.org)

Summary
● Align on goals
● Have clear roles
● Communicate in real-time - and as we discover, we share in real-time
● Work interdependently (truly a team)
● Stress safety (physical and psychological)
● Retrospectives Run Prospectives that help you replan
● Use the patterns learned from observing teams (Core Protocols)

Questions & Answers

Feedback
Activity: Perfection Game

What if the people who showed up could be the best team ever_.pdf

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