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Expectations
Dr Sujoy Dasgupta
MBBS (Gold Medalist, Hons)
MS (OBGY- Gold Medalist)
DNB (New Delhi)
MRCOG (London)
 Consultant: Reproductive Medicine, Genome Fertility Centre, Kolkata
 Consultant: Obst, Gynae & Infertility, RSV Hospital, Kolkata
 Visiting Consultant: Obst, Gynae & Laparoscopy, Woodlands Multispeciality Hospital,
Medica Superspeciality Hospital, AMRI (Mukundapur), Zenith Superspecialist Hospital,
Iris Hospital, Behala Balananda Brahmachary Hospital
• Managing Committee Member, Bengal Obstetric & Gynaecological Society (BOGS)- 2018-19
• Secretary, Subfertility and Reproductive Endocrinology Committee, BOGS- 2018-19
• Member, Food & Drug Committee, FOGSI, 2018-19
• Member, Quiz Committee, East Zone, FOGSI, 2018-19
 Trainer, MRCOG (London) Course, AICC RCOG East Zone
 Peer-Reviewer, BMJ Case Reports, UK
 15 Publications- National & International Journals
 Lecture delivered- 50 International, National, Regional Conferences
What the Marketing Executive taught me?
1. Emotional Control
What the Marketing Executive taught me?
1. Emotional Control
A marketing executive might have all the problems in the world,
but when he is in front of his client he tries to be as calm and
composed as possible.
What the Marketing Executive taught me?
2. Realistic approach
What the Marketing Executive taught me?
2. Realistic approach
We live in a world of ego, where everyone wants to prove
themselves superior to other.
What the Marketing Executive taught me?
2. Realistic approach
We live in a world of ego, where everyone wants to prove
themselves superior to other.
When a Medical Representative is presenting his product, he will
make mistakes. The guy just mugged up what the company told
him, he isn't a pharma expert.
What the Marketing Executive taught me?
2. Realistic approach
We live in a world of ego, where everyone wants to prove
themselves superior to other.
When a Medical Representative is presenting his product, he will
make mistakes. The guy just mugged up what the company told
him, he isn't a pharma expert.
Still when pointed out, he will humbly embrace his faults, will
overcome his fears and won't be ashamed to continue presenting
his product.
What the Marketing Executive taught me?
3. Daring - If you don't ask you won't get.
What the Marketing Executive taught me?
3. Daring - If you don't ask you won't get.
The med. reps does ask questions. I have seen them standing in front of
really big and great doctors, still they muster the courage and ask a few
questions.
Also they ask if the doctor has tried their product.
What the Marketing Executive taught me?
4. Forgiveness
What the Marketing Executive taught me?
4. Forgiveness
They practically remember everything. Unfortunately they remember
the negative more than the positive.
What the Marketing Executive taught me?
4. Forgiveness
They practically remember everything. Unfortunately they remember
the negative more than the positive.
A marketing executive gets it really tough. He has to learn the art of
forgiveness. Slowly he becomes a powerhouse in it. He will been
insulted more than 1000 times in his life.
But he knows where his happiness life, and hence forth he forgets,
forgives and moves ahead.
What the Marketing Executive taught me?
5. Sense of Humour
What the Marketing Executive taught me?
5. Sense of Humour
Once the sad scene remains in our brain, it keeps creating
sadness for a long time. It keeps hurting the entire brain-body-
mind complex.
Many of my MR's are always smiling. They will always have a
joke, a fun filled anecdote to share. They keep it light!
Lighten up, develop a sense of humour. You might not be good at
joking, but always sport a smile.
Prepare Yourself
What your mind does not
know, eyes can not see !!!
Home Work
• Product
• Business
• Information about the client
Product
• Molecule
• Correct name
• Indications
• Dosage- route, dose, duration
• Side effects
• Contraindications
• Advantages over other molecules
• Cost
• Basic Pharmacology
• Evidence
How you Present yourself
Appearance
Formal ???
• Shirt
• Trousers
• Belt
• Shoe
• Socks
• Tie
• Jewelleries
• Hygiene- Oral, Sweat, Nail
Smile- The most Lethal weapon
Ice Breaking
• Bag
• Greeting
• Addressing
• Introducing
Non verbal language
• Permission before entry
• Sitting
• Face
• Eyes
• Look
• Arms
• Fingers
• Hands
Vocalization
Presentation
Short enough- to raise interest
Long enough- to cover the important area
Not Too short
Not Too long
Practice makes a man perfect
Listen
Appreciation
• Reinforce
Disagreement
If you do not know
Personal vs Professional
• Conversation
• Mood
• Phone Number
• Sms, Whatsapp, Facebook
• Family
• Your problems, achievements
• Personal details
Personal vs Professional
• Conversation
• Mood
• Phone Number
• Sms, Whatsapp, Facebook
• Family
• Your problems, achievements
• Personal details
• Personal Space
One size does not fit all
Commitment
• Untold stories
• Background
• Man of words
• Support from the company
• Business
Invitation
• Purpose
• Availability
• Date, venue
• Proper Channel
• Repeated calling/ message
Conference
• Greet
• Acknowledge
• Introduce
• Feel-good
Never
• Hurry
• Tell a lie
• Criticize
• Sense of competition
• Think before you speak
• Feeling of ignorance
• Arrogance
EBM
Statistics
• Statistical significance
• Non-Inferiority
• Cross-Over
• p value
• 95% Confidence Interval (CI) (-)7- (+)9
• Relative Risk (RR)
What Doctors Expect from Pharma Representatives
What Doctors Expect from Pharma Representatives
What Doctors Expect from Pharma Representatives

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What Doctors Expect from Pharma Representatives

  • 2. Dr Sujoy Dasgupta MBBS (Gold Medalist, Hons) MS (OBGY- Gold Medalist) DNB (New Delhi) MRCOG (London)  Consultant: Reproductive Medicine, Genome Fertility Centre, Kolkata  Consultant: Obst, Gynae & Infertility, RSV Hospital, Kolkata  Visiting Consultant: Obst, Gynae & Laparoscopy, Woodlands Multispeciality Hospital, Medica Superspeciality Hospital, AMRI (Mukundapur), Zenith Superspecialist Hospital, Iris Hospital, Behala Balananda Brahmachary Hospital • Managing Committee Member, Bengal Obstetric & Gynaecological Society (BOGS)- 2018-19 • Secretary, Subfertility and Reproductive Endocrinology Committee, BOGS- 2018-19 • Member, Food & Drug Committee, FOGSI, 2018-19 • Member, Quiz Committee, East Zone, FOGSI, 2018-19  Trainer, MRCOG (London) Course, AICC RCOG East Zone  Peer-Reviewer, BMJ Case Reports, UK  15 Publications- National & International Journals  Lecture delivered- 50 International, National, Regional Conferences
  • 3. What the Marketing Executive taught me? 1. Emotional Control
  • 4. What the Marketing Executive taught me? 1. Emotional Control A marketing executive might have all the problems in the world, but when he is in front of his client he tries to be as calm and composed as possible.
  • 5. What the Marketing Executive taught me? 2. Realistic approach
  • 6. What the Marketing Executive taught me? 2. Realistic approach We live in a world of ego, where everyone wants to prove themselves superior to other.
  • 7. What the Marketing Executive taught me? 2. Realistic approach We live in a world of ego, where everyone wants to prove themselves superior to other. When a Medical Representative is presenting his product, he will make mistakes. The guy just mugged up what the company told him, he isn't a pharma expert.
  • 8. What the Marketing Executive taught me? 2. Realistic approach We live in a world of ego, where everyone wants to prove themselves superior to other. When a Medical Representative is presenting his product, he will make mistakes. The guy just mugged up what the company told him, he isn't a pharma expert. Still when pointed out, he will humbly embrace his faults, will overcome his fears and won't be ashamed to continue presenting his product.
  • 9. What the Marketing Executive taught me? 3. Daring - If you don't ask you won't get.
  • 10. What the Marketing Executive taught me? 3. Daring - If you don't ask you won't get. The med. reps does ask questions. I have seen them standing in front of really big and great doctors, still they muster the courage and ask a few questions. Also they ask if the doctor has tried their product.
  • 11. What the Marketing Executive taught me? 4. Forgiveness
  • 12. What the Marketing Executive taught me? 4. Forgiveness They practically remember everything. Unfortunately they remember the negative more than the positive.
  • 13. What the Marketing Executive taught me? 4. Forgiveness They practically remember everything. Unfortunately they remember the negative more than the positive. A marketing executive gets it really tough. He has to learn the art of forgiveness. Slowly he becomes a powerhouse in it. He will been insulted more than 1000 times in his life. But he knows where his happiness life, and hence forth he forgets, forgives and moves ahead.
  • 14. What the Marketing Executive taught me? 5. Sense of Humour
  • 15. What the Marketing Executive taught me? 5. Sense of Humour Once the sad scene remains in our brain, it keeps creating sadness for a long time. It keeps hurting the entire brain-body- mind complex. Many of my MR's are always smiling. They will always have a joke, a fun filled anecdote to share. They keep it light! Lighten up, develop a sense of humour. You might not be good at joking, but always sport a smile.
  • 17. What your mind does not know, eyes can not see !!!
  • 18. Home Work • Product • Business • Information about the client
  • 19. Product • Molecule • Correct name • Indications • Dosage- route, dose, duration • Side effects • Contraindications • Advantages over other molecules • Cost • Basic Pharmacology • Evidence
  • 20. How you Present yourself
  • 22. Formal ??? • Shirt • Trousers • Belt • Shoe • Socks • Tie • Jewelleries • Hygiene- Oral, Sweat, Nail
  • 23.
  • 24. Smile- The most Lethal weapon
  • 25. Ice Breaking • Bag • Greeting • Addressing • Introducing
  • 26. Non verbal language • Permission before entry • Sitting • Face • Eyes • Look • Arms • Fingers • Hands
  • 28. Presentation Short enough- to raise interest Long enough- to cover the important area
  • 31.
  • 32. Practice makes a man perfect
  • 36. If you do not know
  • 37. Personal vs Professional • Conversation • Mood • Phone Number • Sms, Whatsapp, Facebook • Family • Your problems, achievements • Personal details
  • 38. Personal vs Professional • Conversation • Mood • Phone Number • Sms, Whatsapp, Facebook • Family • Your problems, achievements • Personal details • Personal Space
  • 39. One size does not fit all
  • 40. Commitment • Untold stories • Background • Man of words • Support from the company • Business
  • 41. Invitation • Purpose • Availability • Date, venue • Proper Channel • Repeated calling/ message
  • 42. Conference • Greet • Acknowledge • Introduce • Feel-good
  • 43. Never • Hurry • Tell a lie • Criticize • Sense of competition • Think before you speak • Feeling of ignorance • Arrogance
  • 44. EBM
  • 45. Statistics • Statistical significance • Non-Inferiority • Cross-Over • p value • 95% Confidence Interval (CI) (-)7- (+)9 • Relative Risk (RR)