This document discusses how chatbots can benefit enterprises. It defines chatbots as computer programs that conduct conversations with humans through text or voice. The document outlines how chatbots can streamline IT processes, act as personal assistants providing 24/7 customer support, generate business insights from data analysis, and increase efficiency and productivity by handling repetitive tasks. It concludes that chatbots are changing how enterprises operate as their abilities advance through technologies like artificial intelligence, natural language processing, and machine learning.

1. What Chatbots Will Do For Your
Enterprise

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Table of Contents
• What’s a Chatbot?
• Core Idea for Businesses to
Consider Chatbots
• Shortlisting the Right Chatbot
• What’s in it for Enterprises?
• Conclusion
• About GAVS

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What’s a Chatbot?
• Gen X, Y or any other fancy term describing the
current demographics is tuned to using voice, text and
natural language to complete their work. That’s why a
new generation of enterprise chatbots is needed at work.
• According to Oxford dictionaries, “A chatbot is a
computer program designed to hold conversations with
human users over the Internet”.
o Understand written and spoken text and interpret its
meaning
o Bot can then look up relevant information and deliver
it to the users
o Virtual assistant that communicates with us through
text messages or voice or actions
o Virtual companion that integrates into websites,
applications or instant messengers and helps
entrepreneurs to get closer to customers.

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Core Idea Behind Businesses To Consider Chatbots
Creating a chatbot that customers will trust is not easy. While chatbots reduces time and efforts,
businesses will have to consider the overall
o Security
o Team complexity
o Brand image
o Scalability/availability
o Identity and access management
o Other parameters to fully integrate chatbots in their organizational structure
If correctly implemented enterprise
chatbots can perform pre-defined roles
and tasks to improve the business
processes and activities.

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Shortlist The Right Chatbot
o Promote productivity, creativity, and efficiency through Automating repetitive and mundane work
o Create more business opportunities for enterprises and new companies
o Both SMB’s and enterprises improve their customer satisfaction with customized chatbots
o Help in offloading employee workload or support the various teams in the organization
Depending on the enterprise requirements to kick start their digital transformation, there are two types of
chatbots:
o Standalone applications
o Built within the messengers

6. Shortlist the Right Chatbot (contd.)
Chatbots associated with messengers have an edge over standalone apps. They can be downloaded and
used instantly. They are even easy to build and upgrade, faster compared to apps and websites and also
cost effective. You also don’t have to worry about memory space.
AI based or machine learning chatbots learn over time from past questions and answers and evolve their
response accordingly.

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What’s In It For Enterprises?
There are some universal benefits that businesses in
any industry or vertical can benefit from.
o Streamlining your IT processes
Automate your employees’ mundane, repetitive but
essential tasks, giving more time for revenue
generating activities. For instance, they can be tasked
with follow ups with clients or answering the FAQ’s by
customers.
o Act as personal assistants
Chatbots are a great help for the time constrained employees to manage, schedule, or cancel their
meetings, setting alarms and other tasks.
Context sensitive digital assistants help in organizing their daily routine by understanding the context,
behaviours and patterns and suggesting recommendations.

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What’s In It For Enterprises? (contd.)
o 24/7 customer support
Customer expectation is high with them
demanding instant and quick resolution for their
concerns and problems.
• Chatbot solutions offer a cost effective 24/7
customer services
• Advancements in AI, machine learning and
natural language processing (NLP) can allow
them to understand the context, usage of
slangs, and human conversation to a large
extent.
• On a cautionary note, chatbots should easily
handover the conversation to humans to
avoid any unnecessary customer conflicts.

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What’s in it for Enterprises? (contd.)
o Generate business insights
• The data deluge generated across the organization by employees, customers and business
processes is costing them through lost insights and business opportunities.
• Data gaps across the enterprise due to incomplete analysis of the vast
• Leveraging chatbots for processing and analyzing the stored data can result in identifying
potential problem areas and take pre-emptive actions to mitigate the risks.
o Reduce Opex & Capex costs
Enterprise chatbots are one-time investments, where you pay only for the chatbot, train it and its
forever yours. No monthly payrolls, or sick leaves. You have a 24/7 virtual employee managing your
routine and repetitive tasks.

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What’s in it for Enterprises? (contd.)
o Increase efficiency and productivity
The end result of all the above points is increased productivity. By training your employees about the
services and products, a chatbot solution helps your employees to tackle the generic queries from
customers. Thus, ending the time-consuming customer facing tasks and helping in the sales funnel.

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Conclusion
Chatbots are changing the working dynamics of enterprises. The best way to ensure a satisfied
customer experience is to build bots that acts without being supervised and offer the best
solutions to their problems.
With new advancements like AI, NLP and Machine Learning, it’s safe to say that chatbots are
the future of enterprises.
o Future technology improvements are available.
o The application of the chatbots is becoming more specialized and niche
o Benefits delivered by the chatbots are more qualitative and non-financial

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About GAVS
GAVS Technologies (GAVS) is a global IT services & solutions provider enabling digital transformation
through automation-led IT infrastructure solutions. Our offerings are powered by Smart Machines, DevOps
& Predictive Analytics and aligned to improve user experience by 10X and reduce resource utilization by
40%.

13. www.gavstech.com
inquiry@gavstech.com