SlideShare a Scribd company logo
I think the
                       Chinese …




(




treasuremountain.com
© Greg Bissky, 2011
Since 1987
                       helping Westerners
                           and Chinese
                         work together




treasuremountain.com
© Greg Bissky, 2011
   don’t tell me enough, especially mistakes or bad news
            don’t tell me when they don’t understand something
            don’t disagree clearly; they make me guess
            don’t ask enough questions
            don’t answer “yes” or “no,” but instead “tell me a story”
            wait to be told instead of making decisions for themselves
            don’t listen to or follow instructions; think they know better
            don’t speak up about themselves; are too humble


treasuremountain.com
© Greg Bissky, 2011
Westerners say Chinese …
                                                      These are
            don’t tell me enough, especially mistakes or bad news
                                                       all good.
            don’t tell me when they don’t understand something
                                                        INCORRECT
                     WRONG
            don’t disagree clearly; they make me guess
                            clearly; they make me guess
            don’t ask enough questions
            don’t answer “yes” or “no,” but instead “tell me a story”
                                   “no,” but instead “tell me a story”
            wait to be told instead of making decisions for themselves
            don’t listen to or follow instructions; think they know better
                    IMPOLITE
            don’t speak up about themselves; are too humble
                                                           BAD


treasuremountain.com
© Greg Bissky, 2011
knowing                to do

       knowing                 to do it

                       success depends on
                                            Those are all
                                            good things.


       knowing                    to do it
treasuremountain.com
© Greg Bissky, 2011
Teaches you
                        the “why”




treasuremountain.com
© Greg Bissky, 2011
• what is communication
                          •how culture affects
                            • communication
                            • thinking
 theory background
                            • expectations

        I’m comfortable
        communicating                   What type of
            like this.                 communication
                                       do they expect?


            selling
                                        marketing
           messages
                                        messages
treasuremountain.com
© Greg Bissky, 2011
I don’t care
                                        • what is communication
                                                how you get
                                                it done. Just
                                        •how culture affects
                                                 get it done!
                                          • communication
  focused            on PROCESS          • thinking
 theory background
                                          • expectations
                                               focused on RESULT
        I’m comfortable
        communicating                                 What type of
            like this.                               communication
                                                     do they expect?

                                Patience.
            selling            Things must            marketing
           messages             be done in            messages
                              the right way.
treasuremountain.com
© Greg Bissky, 2011
I don’t care
                                      how you get
                                       it done. Just
                         Westerners expectitdisagreement
                                        get done!
                   to be done well:
  focused on PROCESS
                “How-To”
                      clear
                 Tips and  focused on RESULT
                      respectful
                      polite
                       Suggestions
                            Patience.
                           Things must
                            be done in
                          the right way.
treasuremountain.com
© Greg Bissky, 2011
self                                               This is why
                         Chinese are trained to be humble
                          This is what                we can do
                          I have done.                 the job.
 promotion                 You should be your
   is not boasting
                                 own PR and
                                   Marketing
                       This is why
                                 Department.
                       I am good.




treasuremountain.com
© Greg Bissky, 2011
This is why
             多 少 沒 have done.
 self don’t wait to be told
                  This is what
                  I
                                     we can do
 promotion                            the job.
             做 做 做 even if it is wrong
 is not do something,
                                     This is
        boasting
                    多少沒           ridiculous!

                    錯 錯 錯why are bad
                 not all mistakes
                          This is
                                  Makes me
                                   angry.
                         I am good.




treasuremountain.com
© Greg Bissky, 2011
Mistakes
                     are not
         “Make your own decisions.”
               多少沒   always bad!
         “Do something.”
                      做做做                      This is
                      多少沒                   ridiculous!
                                        The day you
                                     stop falling is
                      錯錯錯    Makes me the day you
                               angry.stop learning!




treasuremountain.com
© Greg Bissky, 2011
法 law
                       理 more important than
                       情 relationships
                       Westerners believe following
                       the law is the highest good.



                                   情 relationships
                                   理 more important than
                                   法 law
                                    Chinese believe preserving
                                    relationships is highest good.

treasuremountain.com
© Greg Bissky, 2011
法 law
                       理 more important than
                       情 relationships
                       Westerners believe following
                       the law is the highest good.



                                   情 relationships
                                   理 more important than
                                   法 law
                                    Chinese believe preserving
                                    relationships is highest good.

treasuremountain.com
© Greg Bissky, 2011
?
                       1.   don’t do…
                       2.   stop doing …
                       3.   ___________
                       4.   ___________
                       5.   ___________
                       6.   ___________
                       7.   ___________
                       8.
                       9.
                             ?
                            ___________
                            ___________




treasuremountain.com
© Greg Bissky, 2011
know                             to do
                       1.   don’t do…
          know         2.
                       3.
                            stop doing …
                            ___________
                                           to do
                       4.   ___________
                       5.   ___________
                       6.   ___________

          know         7.
                       8.
                       9.
                            ___________
                            ___________
                            ___________
                                           to do


treasuremountain.com
© Greg Bissky, 2011
Details about Greg and services offered available at
                       www.treasuremountain.com
                     Contact Greg at greg@treasuremountain.com




(c) Greg Bissky, 2009, 2011

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Western Glasses_mid reduced

  • 1. I think the Chinese … ( treasuremountain.com © Greg Bissky, 2011
  • 2. Since 1987 helping Westerners and Chinese work together treasuremountain.com © Greg Bissky, 2011
  • 3. don’t tell me enough, especially mistakes or bad news  don’t tell me when they don’t understand something  don’t disagree clearly; they make me guess  don’t ask enough questions  don’t answer “yes” or “no,” but instead “tell me a story”  wait to be told instead of making decisions for themselves  don’t listen to or follow instructions; think they know better  don’t speak up about themselves; are too humble treasuremountain.com © Greg Bissky, 2011
  • 4. Westerners say Chinese … These are  don’t tell me enough, especially mistakes or bad news all good.  don’t tell me when they don’t understand something INCORRECT WRONG  don’t disagree clearly; they make me guess clearly; they make me guess  don’t ask enough questions  don’t answer “yes” or “no,” but instead “tell me a story” “no,” but instead “tell me a story”  wait to be told instead of making decisions for themselves  don’t listen to or follow instructions; think they know better IMPOLITE  don’t speak up about themselves; are too humble BAD treasuremountain.com © Greg Bissky, 2011
  • 5. knowing to do knowing to do it success depends on Those are all good things. knowing to do it treasuremountain.com © Greg Bissky, 2011
  • 6. Teaches you the “why” treasuremountain.com © Greg Bissky, 2011
  • 7. • what is communication •how culture affects • communication • thinking theory background • expectations I’m comfortable communicating What type of like this. communication do they expect? selling marketing messages messages treasuremountain.com © Greg Bissky, 2011
  • 8. I don’t care • what is communication how you get it done. Just •how culture affects get it done! • communication  focused on PROCESS • thinking theory background • expectations  focused on RESULT I’m comfortable communicating What type of like this. communication do they expect? Patience. selling Things must marketing messages be done in messages the right way. treasuremountain.com © Greg Bissky, 2011
  • 9. I don’t care how you get it done. Just Westerners expectitdisagreement get done! to be done well:  focused on PROCESS “How-To” clear Tips and  focused on RESULT respectful polite Suggestions Patience. Things must be done in the right way. treasuremountain.com © Greg Bissky, 2011
  • 10. self This is why Chinese are trained to be humble This is what we can do I have done. the job. promotion You should be your is not boasting own PR and Marketing This is why Department. I am good. treasuremountain.com © Greg Bissky, 2011
  • 11. This is why 多 少 沒 have done. self don’t wait to be told This is what I we can do promotion the job. 做 做 做 even if it is wrong is not do something, This is boasting 多少沒 ridiculous! 錯 錯 錯why are bad not all mistakes This is Makes me angry. I am good. treasuremountain.com © Greg Bissky, 2011
  • 12. Mistakes are not “Make your own decisions.” 多少沒 always bad! “Do something.” 做做做 This is 多少沒 ridiculous! The day you stop falling is 錯錯錯 Makes me the day you angry.stop learning! treasuremountain.com © Greg Bissky, 2011
  • 13. 法 law 理 more important than 情 relationships Westerners believe following the law is the highest good. 情 relationships 理 more important than 法 law Chinese believe preserving relationships is highest good. treasuremountain.com © Greg Bissky, 2011
  • 14. 法 law 理 more important than 情 relationships Westerners believe following the law is the highest good. 情 relationships 理 more important than 法 law Chinese believe preserving relationships is highest good. treasuremountain.com © Greg Bissky, 2011
  • 15. ? 1. don’t do… 2. stop doing … 3. ___________ 4. ___________ 5. ___________ 6. ___________ 7. ___________ 8. 9. ? ___________ ___________ treasuremountain.com © Greg Bissky, 2011
  • 16. know to do 1. don’t do… know 2. 3. stop doing … ___________ to do 4. ___________ 5. ___________ 6. ___________ know 7. 8. 9. ___________ ___________ ___________ to do treasuremountain.com © Greg Bissky, 2011
  • 17. Details about Greg and services offered available at www.treasuremountain.com Contact Greg at greg@treasuremountain.com (c) Greg Bissky, 2009, 2011