Jenn Lim, CEO of Zappos and Chief Happiness Officer, gave a presentation on building a culture of happiness in businesses. She discussed how Zappos prioritizes culture and core values in their business model. Research shows businesses with strong cultures that emphasize purpose and relationships outperform peers. Jenn outlined frameworks for leaders to focus on vision, meaningful relationships, and engaging employees at a deeper level to increase happiness, engagement, and business success.
This document is the Energy Efficiency and Conservation Strategy for Shreveport and includes a Framework document for the process of a Comprehensive Energy Efficiency and Conservation Plan for Shreveport.
This document is the Energy Efficiency and Conservation Strategy for Shreveport and includes a Framework document for the process of a Comprehensive Energy Efficiency and Conservation Plan for Shreveport.
Upd 12/18/13: Learn to create fun and simple animations using Scratch! These slides are from my 2012 workshop with Library Link. If you would like more information, please e-mail me at LanoraTM@gmail.com. All images are used for educational purposes.
The X File of History - Câu chuyện lịch sử biology_dnu
The X File of History - Những câu chuyện lịch sử là tập hợp những bài viết tại Fan page cùng tên The X File of History do anh Dũng Phan là admin.
Bài viết thể hiện quan điểm riêng của anh Dũng Phan. Mọi người đọc và tôn trọng khi tham khảo.
Adsorption behaviour of dextrin onto activated oyster shelleSAT Journals
Abstract
The effect of initial dextrin concentration, contact time, pH, temperature and added calcium ion on the adsorption behaviour of dextrin onto oyster shell is investigated. The results obtained show that increase in concentration and temperature below the boiling point of dextrin enhances the adsorption process. It was found in this study that adsorption density varies with pH and is maximum within the range of 2 to 7. The plot of amount of dextrin adsorbed against the concentration of the adsorbate was hyperbolic which conforms to Legmir isotherm. The free energy of dextrin oyster shell adsorption system was found to be 13.23kg/mol and the specific area of the oyster shell for this work was 70.8m 2/g.
Keywords: Adsorption, dextrin, oyster shell, behaviour, crushing, drying
Ecuador and the Galapagos Islands - May 2014njdorran
Ecuador and the Galapagos Islands - May 2014 -
GAdventures Land Based Itinerary - Organized by Nancy Dorrans
https://www.gadventures.com/trips/land-galapagos-multi-activities/SEGL/2015/
A survey on discrimination deterrence in data miningeSAT Journals
Abstract
For extracting useful knowledge which is hidden in large set of data, Data mining is a very important technology. There are some negative perceptions about data mining. This perception may contain unfairly treating people who belongs to some specific group. Classification rule mining technique has covered the way for making automatic decisions like loan granting/denial and insurance premium computation etc. These are automated data collection and data mining techniques. According to discrimination attributes if training data sets are biases then discriminatory decisions may ensue. Thus in data mining antidiscrimination techniques with discrimination discovery and prevention are included. It can be direct or indirect. . When choices are created depending on delicate features that period the discrimination is oblique. The elegance is oblique when choices are created depending on nonsensitive features which are strongly correlated with one-sided delicate ones. The suggested system tries to deal with elegance protection in information exploration. It suggests new improved techniques applicable for immediate or oblique elegance protection independently or both simultaneously. Conversations about how to clean coaching information sets and contracted information places in such a way that immediate and/or oblique discriminatory decision guidelines are transformed to genuine classification guidelines are done. New analytics to evaluate the utility of the suggested methods are suggests and comparison of these methods is also done.
Keywords: Antidiscrimination, information exploration, oblique and immediate elegance protection, concept protection, concept generalization, privacy.
By Jenn Lim
Make Happy WorkTM for YOU
• Activating the Science of Happiness at Work
• Intro to the Make Happy WorkTM model and clear takeaway of main principles
• Why Happiness and the case for Happiness as a Business Model
• Free tools, lining concepts, and personal action plan that makes a difference
• Background of the Science of Happiness and how companies are using it to build success
• Interactive exercises with impact 1-Progress 2-Connectedness and 3-Control
By Jenn Lim
Make Happy WorkTM for YOU
• Activating the Science of Happiness at Work
• Intro to the Make Happy WorkTM model and clear takeaway of main principles
• Why Happiness and the case for Happiness as a Business Model
• Free tools, lining concepts, and personal action plan that makes a difference
• Background of the Science of Happiness and how companies are using it to build success
• Interactive exercises with impact 1-Progress 2-Connectedness and 3-Control
From Real to Ideal: Envisioning and Moving Toward Your Best Culture [Culture ...Delivering Happiness
From measuring, to defining, living, and evolving. A successful company culture creates a positive, unique working environment where business and employees can thrive.
This workshop is co-facilitated by Kelsey Wong and Kent Frazier of Delivering Happiness begins by introducing the main elements of Happiness as a Business Model, including the concept of values-based culture as well as key elements from the science of happiness.
This interactive session emphasizes experiential learning and actionable takeaways that empower every participant to take both immediate and long-term action to build a plan for sustainable happiness at work. Bring meaning and insight into your organization’s culture and increase overall awareness in a fun and vibrant way. In this workshop you will:
- Use animal and habitat metaphors to peek behind conscious notions of the current and ideal culture.
- Elicit qualities and build a vibrant image of the ideal culture for your organization.
- Collaborate in small teams to build action items and present findings with real value.
- Reflect on bigger questions on your organization's impact and connecting your organization's culture to the greater planetary culture
Enriching engagement with ethical review processesstrikingabalance
New ethics review processes at the University of Bath. Presented at the 8th World Conference on Research Integrity by Filipa Vance, Head of Research Governance and Compliance at the University of Bath. June 2024, Athens
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
Integrity in leadership builds trust by ensuring consistency between words an...Ram V Chary
Integrity in leadership builds trust by ensuring consistency between words and actions, making leaders reliable and credible. It also ensures ethical decision-making, which fosters a positive organizational culture and promotes long-term success. #RamVChary
Org Design is a core skill to be mastered by management for any successful org change.
Org Topologies™ in its essence is a two-dimensional space with 16 distinctive boxes - atomic organizational archetypes. That space helps you to plot your current operating model by positioning individuals, departments, and teams on the map. This will give a profound understanding of the performance of your value-creating organizational ecosystem.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
Specific ServPoints should be tailored for restaurants in all food service segments. Your ServPoints should be the centerpiece of brand delivery training (guest service) and align with your brand position and marketing initiatives, especially in high-labor-cost conditions.
408-784-7371
Foodservice Consulting + Design
Employment PracticesRegulation and Multinational CorporationsRoopaTemkar
Employment PracticesRegulation and Multinational Corporations
Strategic decision making within MNCs constrained or determined by the implementation of laws and codes of practice and by pressure from political actors. Managers in MNCs have to make choices that are shaped by gvmt. intervention and the local economy.
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
Comparing Stability and Sustainability in Agile SystemsRob Healy
Copy of the presentation given at XP2024 based on a research paper.
In this paper we explain wat overwork is and the physical and mental health risks associated with it.
We then explore how overwork relates to system stability and inventory.
Finally there is a call to action for Team Leads / Scrum Masters / Managers to measure and monitor excess work for individual teams.
5. • “WHEN I GET _____, I’LL BE HAPPY”
• “WHEN I ACHIEVE _____, I’LL BE HAPPY”
• LOTTERY WINNERS
• TERMINALLY INJURED OR DISABLED
OUR BRAINS ARE
HARDWIRED TO
SEEK HAPPINESS.
YET WE’RE
SUPERBAD AT
PREDICTING
WHAT CAN
SUSTAIN IT.
7. MT. KILI
GREEN FIELD
Explored and
Prioritized
INTERNET
CONSULTANT
LAYOFF
LOSER
LOSS
GO
BEARS!
ZAPPOS
CONSULTANT
ROCK
BOTTOM
TIM
E
HAPPINESS
+|
OH
@#$%
14. WF VISION:
We want to satisfy all our
customers’ financial needs and
help them succeed financially.
WF VALUES:
People
Ethics
“What’s right for customers”
Diversity & Inclusion
Leadership
15. HOW IS CULTURE
#1 PRIORITY?
• HIRING FOR CULTURE
• 5 WEEKS OF TRAINING
• $4000 OFFER TO QUIT
• ZAPPOS CULTURE BOOK
17. THE CULTURE
BOOK
WHAT IS IT?
COMPLETELY UNEDITED
EXCEPT FOR TYPOS AND SPELLING
SNAPSHOT OF CULTURE
EVERY YEAR – WHAT’S
GOOD, WHAT DO WE NEED
TO IMPROVE
STARTED AS CULTURE BOOK,
NOW THE BRAND BOOK TOO
JAPAN AND BRAZIL LOVE ZAPPOS EVEN THOUGH ZAPPOS
DOESN’T SHIP THERE
FOR A COPY, JUST EMAIL ME
18.
19. CORE
VALUES AT
ZAPPOS 1. Deliver WOW Through Service
2. Embrace and Drive Change
3. Create Fun and a Little Weirdness
4. Be Adventurous, Creative, and Open-Minded
5. Pursue Growth and Learning
6. Build Open and Honest Relationships With Communication
7. Build a Positive Team and Family Spirit
8. Do More with Less
9. Be Passionate and Determined
10. Be Humble
21. CULTURE AND CUSTOMER SERVICE
$2B* COMPANY
1999 – TODAY
‘01 ‘02 ‘06‘03 ‘04 ‘05 ‘07‘00 ‘08
GrossSales$MM
$1,000
800
600
400
200
NOV ‘09 AMAZON ACQUIRES ZAPPOS
$1.2 BILLION**
*GROSS MERCHANDISE SALES
**SHARE VALUE AT THE TIME OF CLOSING
24. AN EXPERIMENT IN
HAPPINESS AS A
BUSINESS MODEL
LESSONS LEARNED:
1.COMMITMENT
2.CORE VALUES
3.TRANSPARENCY
4.VISION
5.RELATIONSHIPS
6.THE RIGHT TEAM
AND CAN THEY BE
APPLIED TO YOU?
HOW ?
25. 1.
COMMITMENT
DO YOU WANT TO BUILD A
LONG-TERM, SUSTAINABLE
BRAND?
ARE YOU WILLING TO
COMMIT FINANCES,
RESOURCES, AND TIME TO IT?
HOW LONG WILL IT BE A
PRIORITY?
28. FOR
EMPLOYEES
WHAT’S THE
LARGER VISION AND
GREATER PURPOSE
IN THEIR WORK
BEYOND MONEY OR
PROFITS?
FOR
ENTREPRENEUR
S WHAT WOULD YOU
BE PASSIONATE
ABOUT DOING IF
YOU DIDN’T FEAR
FAILURE AND
DIDN’T MAKE ANY
MONEY FOR 10
YEARS?
4. VISION
30. 6. BUILD THE
RIGHT TEAM
HIRE SLOWLY.
FIRE QUICKLY.
HIRE/FIRE BASED ON
VALUES.
31. SOME FRAMEWORKS
LEARNED ALONG THE WAY…
WHAT DOES THE
SCIENCE OF HAPPINESS
HAVE TO TELL US?
SOME DATA AND FRAMEWORKS
LEARNED ALONG THE WAY…
32. SOME FRAMEWORKS
LEARNED ALONG THE WAY…
TOP 5 I WISH’ES IN LIFE
- BRONNIE WARE
TOP 5 REGRETS OF DYING
…THE COURAGE
TO EXPRESS MY
FEELINGS.
…LET MYSELF BE
HAPPIER
…NOT
WORKED
SO HARD
…STAYED IN
TOUCH WITH
FRIENDS
…THE
COURAGE
TO LIVE
TRUE TO
MYSELF, NOT
THE LIFE
OF WHAT
OTHERS
EXPECTED
I WISH
I HAD…
#
1
38. THEN GO TO…
BUILD ENVIRONMENT + PROVIDE TOOLS =
ENGAGEMENT/SUCCESS
I know what I am supposed to do.
I have the resources I need.
I am set up for success.
I receive regular recognition.
I feel connected and cared about.
40. 550,000+ COPIES SOLD
20 LANGUAGES/COUNTRIES
2010 BEST OF LISTS
NPR MARKETPLACE
INC. MAGAZINE
NEW YORK POST
READWRITEWEB
AMAZON CUSTOMER FAVORITE
#1 BESTSELLER LISTS
NYTIMES
WSJ
AMAZON
BARNES & NOBLE
BORDERS
WHOA.
57. BE TRUE TO YOUR UNIQUE
SELF
CONNECTEDNESS
USE PEC (PERSONAL AND EMOTIONAL
CONNECTIONS)
VISION | MEANING
BE PART OF SOMETHING BIGGER THAN
YOURSELF
ALIGN YOUR ACTIONS AND BEHAVIORS
WITH YOUR VALUES (PERSONAL +
COMPANY)
NEXT STEPS…IMAGINE
58. BUILD TEAM HAPPINESS
PERCEIVED PROGRESS
DEFINE AND CELEBRATE MILESTONES
PERCEIVED CONTROL
WHAT I DO MATTERS
CONNECT TO THE PURPOSE
ENCOURAGE TEAM TO BRING THEIR UNIQUE AND
BEST SELF TO WORK
CONNECTEDNESS
REINFORCE THE VALUES THAT YOU AND YOUR
TEAM LIVE EVERY DAY THAT ALIGNS TO YOUR
VISION/VALUES
BUILD YOUR TEAM’S RELATIONSHIPS
NEXT STEPS…IMAGINE
59. CHANGE YOUR WORLD,
CHANGE THE WORLD
HIGHER PURPOSE
WHAT ARE YOU/YOUR TEAM DOING
BIGGER THAN BOTH
NEXT STEPS…IMAGINE
61. HOW CAN WE HELP?
FOR:
QUESTIONS
CULTURE BOOK
COPY OF THE PRESENTATION
JENN@DELIVERINGHAPPINESS.CO
M
JOIN THE MOVEMENT
DELIVERINGHAPPINESS.COM
Editor's Notes
WHAT DO CUSTOMERS EXPECT?
WHAT DO CUSTOMERS ACTUALLY EXPERIENCE?
WHAT EMOTIONS DO CUSTOMERS FEEL?
WHAT STORIES DO THEY TELL THEIR FRIENDS?
HOW CAN CULTURE CREATE MORE STORIES AND MEMORIES?
It all starts with Vision and Values
SAY:
Our values should guide every conversation we have, every decision we make, and every interaction we have among our team members and with our customers.
Our values should anchor every product and service we provide and every channel we operate.
If we can’t link what we do to one of our values, we should ask ourselves why we’re doing it. It’s that simple.
We believe in values lived, not phrases memorized.
If we had to choose, we’d rather have a team member who lives by our values than one who just memorizes them.
As you read our Vision and Values booklet as pre work did it describe you?
Did it make you reflect on what you do when you encounter actions or behaviors that are not aligned with our values?
We all know IT ALL STARTS WITH VISION AND VALUES…but lets pause for a second...
You are probably thinking THIS is not as easy especially when trust levels for our industry continue to ebb and flow.
Does anyone know this guy?
72% unhappy. Either disengaged, working below potential, or actively sabatoging
1 in 7. Is it you? Is it person next to you? Your boss?
Formula was emerging … became secret sauce…
Tony was seeing, IT’S ALL ABOUT HAPPINESS!
not only in life, also in business
So he set out to incorporate as much happiness in new culture at zappos as he could
The idea of happiness as a business model was born