1. WELCOME
!
Customer $ervice
101
Presented by: Jason Eaton, M.S.
Career Readiness Instructor

2. Session
#1

3. Objectives
1. Listen to Customers & ask questions
2. Greet Customers
3. Send them to the right place

4. Greet Customers in a Winning
Way!
1.Say hello & welcome them
2. Be Professional &
Friendly
3. Start a Conversation
4. Include Everyone with
them

5. Create Customer Loyalty
HOW?
Provide Good Service & build
their TRUST!

6. Part 2: Building
Relationships…
The DWS/WIA
Reception
Counter

7. One Step at a Time
Watch Customers & See what
they want or need OR just ask!
Listen to what they say
Communicate with them &
suggest products
If you don’t have what they want
or need, try something else, or tell
them another store that may have
it.

8. Look for Clues!
If you see customers:
Check Price Tags…
ing around the store in all directions…
OR Trying to decide between 2 items…
√√ Check on them & see if they want or need assistance!

9. Part 3: Determine Customer
Needs
Ask questions that OPEN DOORS!

10. Who…?
What…?
When…?
Where…?
Why…?

11. Part 4: Keep the Lines
of Communication Open

12. Part 5: Fit Products to the
Customer

13. Part 6: Offer
Alternatives

14. Did YOU get to Know YOUR
Customer?
Let’s Review
?????????????????????