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WELCOME TO THE OFFICE
OF BEING INTERESTING
WHERE CONTENT IS KING
Jim Fields & Celia Brown
Customer Experience Marketing
1
CUSTOMER DOSSIER
MILTON MILLENIAL
FUTURE CXO
PET PEEVES: WEBINARS, COLD
CALLS & SPAM EMAIL
● Buyers have completed 60-80% of their
research before engaging with vendors
● Consumers are bombarded with 2-5K
marketing messages daily
● 86% of consumers fast forward television ads
● 90% of marketing emails are never opened
2
THE MARKETING
JUNKYARD
3
MARKETING IN 2020
ENGAGING MILTON M.
Marketing On-
Demand- Deliver
the right content
at the right time
Audience-centric
content
Data driven, brand
newsrooms prevail
BE INTERESTING!
4
BE THE SHOW.
Instead of the commercial,
BE THE FEATURE
STORY.
Instead of the banner ad,
5
INTERESTING
BE…
6
PROVOCATIVE
7
AUTHENTIC
8
CONTENT
THAT MATTERS
9
TELL GREAT STORIES
5 STEPS TO BUILD
A BRAND NEWSROOM
1. Content Intelligence Network
2. Think Outside the Campaign
3. Diversity of Talent
4. Content Strategy
5. Technology
10
11
Subject Matter
Experts
Industry
Influencers
Customers
Publishers
Story Tellers
Media
STORY HUNTERS
CURATE
CREATE
CONNECT
CONTENT INTELLIGENCE NETWORK
12
Proof
STORYHUNTERS
TIMELY
CONTENT
NEWS
PERSPECTIVE
INTERESTING
STORIES
THINK OUTSIDE THE CAMPAIGN
13
PoC
Success
Factors
STORYHUNTERS
GLOBAL
TALENT MODEL
NEW
WORLD OF WORK
FUTURE OF
LEADERSHIP
PRE-FUNNEL CONTENT
14
DIVERSITY OF TALENT
English Major
Self-professed 50-
something Millennial
Learned marketing on
the street
Psych Major
Stereotypical Millennial
Passion for technology
15
CONTENT STRATEGY
INTERESTING
STORIESPAID
SEARCH
SOCIAL
MEDIA
DEMAND
GEN
SEO
Deliver the content
your audience needs,
to the places they
already go, on-demand
and on-device. Build
trust and loyalty.
16
TECHNOLOGY
17
TODAY
WHERE WE ARE
WELCOME TO THE
OFFICE OF BEING
INTERESTING
19
Questions?

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Welcome to the Office of Being Interesting...Where Content IS King

Editor's Notes

  1. The point is to drive people into the funnel, down the funnel and through to loyalty. Helpful content builds trust that gets returned (ROI) in the form of conversion and sales.