Weekly tasks or assignments (Individual or Group Projects) will be due by Monday and late submissions will be assigned a late penalty in accordance with the late penalty policy found in the syllabus. NOTE: All submission posting times are based on midnight Central Time. The design of your research should now be completed, and you are ready for the execution phase. This is a key step in the research process and should result is meaningful, measurable, and useful information that you will use later for analysis purposes. Proper execution of your research plan will play a large role in the success of your project. For this assignment, you will continue your work on the project with the execution of the research portion of the project. Research identified in Week 2 will be conducted, results will be gathered, and a summary of the research results will be presented as part of the submission for the week. You will also provide a summary of how well the research process achieved the desired goals for the project. The project deliverables are the following: · Update the Information Technology Problem Analysis document title page with a new date and project name. · Update the previously completed sections based on your instructor's feedback. · New Content: Project Research Execution · Research Execution · Conduct the research identified in the research plan, and document the process as it is performed. · Gather the research results in an organized format that clearly identifies how the results relate to the identified problem(s) and the benefits that can be expected from solutions that have been found. · Research Results Summary · Summarize the results of the research. · ? Include a discussion of specific project objectives that can now be stated based upon the research. Each objective should be unique and not overlap with other objectives and each objective should be supported by information and measures identified via the research. For example, a potential problem could be a trend of reduced customer satisfaction that is correlated with reduced sales. Research concerning what causes this type of problem and research about solutions, may reveal many issues and solutions. For example, customer service could be slow due to an IT system that has a slow response time when customer service representatives access information. The online sales portal that the customers utilize (if there is one) could be too slow – it could also be confusing. It could be that it is needed to consider using Social Media as part of a new customer relations campaign that will place our company more in touch with each specific customer and allow the identification of trends in what customers want and what they think about our company. · ? Discuss how tangible and intangible measures are related to each objective and solution. For example, reductions in labor cost due to a proposed change accomplished via a specific IT project, is a tangible measure. An increase in customer satis.

1. Weekly tasks or assignments (Individual or Group Projects) will
be due by Monday and late submissions will be assigned a late
penalty in accordance with the late penalty policy found in the
syllabus. NOTE: All submission posting times are based on
midnight Central Time.
The design of your research should now be completed, and you
are ready for the execution phase. This is a key step in the
research process and should result is meaningful, measurable,
and useful information that you will use later for analysis
purposes. Proper execution of your research plan will play a
large role in the success of your project.
For this assignment, you will continue your work on the project
with the execution of the research portion of the
project. Research identified in Week 2 will be conducted,
results will be gathered, and a summary of the research results
will be presented as part of the submission for the week. You
will also provide a summary of how well the research process
achieved the desired goals for the project.
The project deliverables are the following:
· Update the Information Technology Problem Analysis
document title page with a new date and project name.
· Update the previously completed sections based on your
instructor's feedback.
· New Content: Project Research Execution
· Research Execution
· Conduct the research identified in the research plan, and
document the process as it is performed.
· Gather the research results in an organized format that clearly
identifies how the results relate to the identified problem(s) and
the benefits that can be expected from solutions that have been
found.
· Research Results Summary
· Summarize the results of the research.
· ? Include a discussion of specific project objectives that can

2. now be stated based upon the research. Each objective should be
unique and not overlap with other objectives and each objective
should be supported by information and measures identified via
the research. For example, a potential problem could be a trend
of reduced customer satisfaction that is correlated with reduced
sales. Research concerning what causes this type of problem and
research about solutions, may reveal many issues and solutions.
For example, customer service could be slow due to an IT
system that has a slow response time when customer service
representatives access information. The online sales portal that
the customers utilize (if there is one) could be too slow – it
could also be confusing. It could be that it is needed to consider
using Social Media as part of a new customer relations
campaign that will place our company more in touch with each
specific customer and allow the identification of trends in what
customers want and what they think about our company.
· ? Discuss how tangible and intangible measures are related to
each objective and solution. For example, reductions in labor
cost due to a proposed change accomplished via a specific IT
project, is a tangible measure. An increase in customer
satisfaction is less tangible. It can be measured by a validated
survey. But what is the monetary value of an increase in
customer satisfaction? Company data and other research can
show there is a direct correlation between sales and satisfaction
and that increases in customer satisfaction are associated with a
predictable (within a range) increase in sales.
· ? Provide a discussion of the relative effectiveness of the
research and how it might be improved to gain better results.
Was there further information that would be helpful that was
not found?
· Be sure to update your Table of Contents before submission.
· Name the document "yourname_IT697_IP3.doc."
Please submit your assignment.
For assistance with your assignment, please use your text, Web
resources, and all course materials.

3. Running head: CORPORATE IT
1
PROJECT PLAN
7
CUSTOMER SERVICE: PROJECT PLAN
TABLE OF CONTENTS
Abstract
…………………………………………………………………………
…………1
Research problem
…………………………………………………………………………
.2
Hypothesis
…………………………………………………………………………
………3
Background
……………………………………...…………………………………
….......4
Objectives
…………………………………………………………………………
………5
Methods
…………………………………………………………………………
………...6

4. Data and
execution................................................................................
................................7
Conclusion..............................................................................
...............................................8
References..............................................................................
...............................................9
Abstract
The study seeks to identify some of the challenges that may
accrue to corporate IT because of a poor customer care service
offered to the clients, as well as indicating the role of good
customer care service in improving the sales and talking to
managers working in corporate IT sector to identify their views
on this subject matter. The reason for the study is to achieve a
far reaching comprehension of the components corporate IT
impact in the organizations that are spoken to by their relations
with their suppliers, merchants, merchants and clients on the
gauges that are identified with client benefit as respects the
nature of administration. The study depends on an extrapolation
and a finding of the present circumstance of corporate IT, an
examination of its responsiveness to prerequisites of its
encompassing surroundings, and elevating the viability by
which the administration reacts to various difficulties,
particularly in enhancing the business administration and client
benefit.
Research Problem
Since there is a considerable measure of establishments and
authoritative ideas that have developed in corporate IT in the
course of the last couple of decades, the shape and nature of
association with suppliers and customers in equivalent measure
has changed towards more collaboration for an arrangement of a
sound client benefit relationship between the gatherings
included. With an end goal to diminishing the costs included,
the principle look into question was figured. What is the impact
of a fruitful corporate IT in enhancing client benefit.

5. Hypothesis
There is no statistically significant effect that lies between
corporate IT variables on customer service; this is the first
significant hypothesis that the study intends to test. The factors
incorporate its association with suppliers, association with
merchants and wholesalers. The second theory is; there is no
measurably critical contrast between the normal reactions of
those questioned about the effect of corporate IT on client
benefit because of individual factors like sexual orientation age,
training and years of administration or capability. For this
study, we will base the project on the first hypothesis as
mentioned above.
Background
A corporation’s expertise contributes a pivotal role in the
correct identification of a superiority client. The scenario where
someone else tells a company about how the customer behaves
cannot apply and and should not be expected, when such a
situation occurs it does not necessarily mean the death of the
particular institution or company by reason of lack of
experience. In situations where customer service is lacking the
company deal with it through developing skills to get involved
in various types of clients and through technical training
(Customer care, 2014)
The achievement in managing the customers will require a few
exercises like Identifying customer, concentrate every customer
identity independently, managing prominent customers in a few
classifications, and confronting troubles in comprehension the
customer's identity. A sharp take a gander at the points of view
recorded, it will be basic to express that a client relationship
administration framework is vital for an association. CRM
framework will comprise of the recorded view and investigation
of all the gained clients and potential clients; it will likewise
contain every client's points of interest making it simple to
track a client and decide a client's gainfulness. The third
element about great client relations is that clients can be
assembled into as indicated by the diverse angles like their kind

6. of business and their physical area.
Objectives
In corporate IT, a company’s management of how customer
service is offered and effected to the different parties that
interact with the company requires that the availability of set
objectives to be involved so as to see the completion of the
company’s functions. The significance of this viewpoint to the
organization is to amplify the estimation of the items and
administrations which are accessible from the point of view of
each planned and would-be client. The objectives of corporate
IT to customer service should be based on maximizing value of
the company to the customer’s perspective through activities
such as:
i. Identification of the needs and desires of the customers,
factors which influencing these needs and the reasons behind
each customer’s preference to strategize on how they can
convince them and guarantee the consumers the full
satisfaction.
ii. Develop a manageable communication system which will aid
communication network flow from a corporate bodies to the
customers..
iii. Plan for the managing of flow of goods and services from
the customers, such elements may include, returning of damaged
products. In the same capacity corporate IT should ensure that
transfer of goods from the company to the customers has been
reduced to a minimum.
The second objective of corporate IT towards customer service
is how it will manage its internal operations effectively so that
it ensures that there is a smooth integration of all parties in the
supply chain of the company, the following activities should be
considered.
i. Setting in place schemes to control its entire stock that has
capacity to suit the alignment among customer orders and the
production rate in the business.
ii. The corporation should be yearning to offer very controllable
systems, which permit for changes in the customers system

7. management.
iii. Corporate IT should put in place policies that seek to alter
the corporation’s assessment towards employees in the
company’s resource chain management, the main purpose here
is to change from a company that only deals with the provision
of production supplies, to partners capability of renewing price
of the firm’s resources and services.
iv. Confirm the organization's dedication in connecting with
clients and suppliers in creating existing items, or new items for
accommodation to the pertinent markets.
Methods
The researcher will conduct on a practical side a set of
scientific steps that are aimed at achieving the objectives of the
research as set, the purpose is to responses, which are elevated
and establish the hypothesis. The study will begin by amassing
information through the distribution of questionnaires on the
targeted population or market, this should target companies that
have adopted or using IT in their departments.
The whole process of data collection can take more than two
months, this is since the researcher will have to go over and
check every questionnaire personally and answer to the
interviewees questions. Questionnaires that do not meet the
scientific conditions as set by the researcher should be excluded
from the study, the motivation behind this is to ensure that
precise and legal information.
The study sample shall consist of workers that deployed in data
recovery and
Solution
s Company in the state of California, and their clients or
customers. If 90 questionnaires are to be distributed, and
amongst this, 70 are answered correctly and the response rate

8. was is recorded at 80.5%, only this number qualify to be
analyzed for the research. After a keen examination and
analysis of the questionnaires and none of the questionnaires
left was quitted since they need unavoidable circumstances and
therefore, the 70 questionnaires analyzed is what we will base
our research on.
Data and Execution
In the first hypothesis that the research is to test, there are zero
traces of a connection which was inconstant with suppliers on
customer care service. In order to verify the hypothesis is used
to study the result of the association present between
contractors on customer care service. At the point when the
information has been keyed and the test directed to concoct the
outcomes the thought is that; when the potential estimation of
the variable relationship tried is equivalent to 0.0, the
association with the suppliers is a compelling variable on client
benefit. The translation that can be determined once such a
relationship has been found to exist is that the effect of
association with suppliers on client administration to the
significance of the coherence of the relationship depends on
trust and responsibility. At the point when great client
administration is given center, the organization can obtain data
from suppliers about the market circumstance, conditions that
are accessible for offer, request and the value patterns for
utilization. Great client administration depends on information

9. of the customers and client's needs and desires at the onset of
the principal engagement and a comprehension and addressing
of the requirements and desires at the earliest opportunity
through a sound association with the suppliers.
Conclusion
A successful management of supply chain in a company in terms
the relationship between its elements will lead to an increased
market share, for example profits. There is need for the
complete integration of all its operations will achieve very
remarkable and intense enhancements in the inclusive
performance procedures like price cost, value and the speed
care of service. The mechanism that is obtained by this
successful integration is what leads to an increased market
share.

10. Reference
Information Technology Industry Problem Solving (n.d)..
Retrieved from: http://www.kepner-tregoe.com/problem-
solving/industries/information-technology/
How to Write a Research Plan (n.d.). Retrieved from:
http://www.uta.fi/cmt/en/doctoralstudies/apply/Tutkimussuunnit
elmaohjeet_EN[1].pdf
Shoghari, R. Abdalla, K. (2016). The Impact of Supply Chain
Management on Customer Service (A Case Study of Lebanon)
Retrieved from:
http://article.sapub.org/10.5923.j.mm.20160602.03.html