Resident surveys help provide feedback on resident mentors' performance and help identify their strengths and areas for growth. The surveys are administered online over a 2-week period and contain 28 questions regarding the resident mentor's role modeling, community building efforts, approachability, and other areas of their job. Survey results are discussed during the resident mentors' evaluation meetings to guide goal setting and improvement.

3. HOW ARE RESIDENT SURVEYS USED?
• RESIDENT SURVEYS HELP US UNDERSTAND HOW RESIDENTS VIEW YOUR PERFORMANCE AS A RESIDENT
MENTOR
• RESIDENT SURVEYS ARE UTILIZED IN ADDITION TO YOUR DIRECT SUPERVISOR’S EVALUATION TO HELP
PROVIDE A CLEARER PICTURE OF YOUR AREAS OF STRENGTH AND AREAS FOR GROWTH/IMPROVEMENT
• SUPERVISOR RECEIVES SURVEY RESULTS FROM UNIVERSITY HOUSING’S ASSESSMENT TEAM
• SUPERVISOR DISCUSSES SURVEY RESULTS WITH YOU DURING EVALUATION MEETING

4. OVERVIEW
28-QUESTION SURVEY
ADMINISTERED BY
UNIVERSITY ASSESSMENT
VIA CAMPUS LABS
PLATFORM
RESIDENTS RECEIVE
PERSONALIZED LINK TO
COMPLETE SURVEY
SURVEY OPENED TUESDAY,
11/7 AND CLOSES ON
WEDNESDAY, 11/15 AT
NOON

5. WHAT QUESTIONS ARE ASKED?

6. • THE FIRST FIVE QUESTIONS ON THE RESIDENT SURVEY COLLECT DEMOGRAPHIC INFORMATION
• 5.) APPROXIMATELY HOW OFTEN DO YOU INTERACT WITH YOUR RM?
• LESS THAN ONCE PER MONTH
• MORE THAN ONCE A MONTH, BUT LESS THAN EVERY WEEK
• ONCE A WEEK
• MORE THAN ONCE A WEEK
• MORE THAN ONCE PER DAY

7. MY RESIDENT MENTOR…
6. Makes me aware of campus resources that can help me
7. Encourages me to get involved with campus activities at UofSC
8. Helps me to get to know other residents
9. Makes me feel like I belong in my community
10. Maintains an atmosphere that encourages me to study
11. Treats residents fairly in policy enforcement
12. Can effectively solve problems or conflicts between residents

8. MY RESIDENT MENTOR…
13. Creates an environment that is inclusive of the different cultures/backgrounds of residents
14. Is a good role model who follows hall and campus policies
15. Is visible in my residence hall
16. Is someone who I feel comfortable going to with a problem
17. Makes an effort to get to know me
18. Has helped me adjust to life at UofSC
19. Is likeable

9. • 20.) HOW WOULD YOU DESCRIBE THE NOISE LEVEL IN YOUR COMMUNITY?
• VERY QUIET
• MODERATELY QUIET
• APPROPRIATE NOISE LEVEL
• MODERATELY NOISY
• VERY NOISY
• 21.) PLEASE PROVIDE COMMENTS TO EXPLAIN THE NOISE LEVEL IN YOUR COMMUNITY.

10. • 22.) OVERALL, HOW SATISFIED ARE YOU WITH YOUR RESIDENT MENTOR?
• VERY SATISFIED
• MODERATELY SATISFIED
• NEITHER SATISFIED NOR DISSATISFIED
• MODERATELY DISSATISFIED
• VERY DISSATISFIED
• 23.) PLEASE COMMENT ON YOUR RM’S GENERAL PERFORMANCE, INCLUDING STRENGTHS AND AREAS FOR
IMPROVEMENT.

11. • 24.) IN GENERAL, WHAT KIND OF INFORMATION DID YOU USE TO EVALUATE YOUR RESIDENT MENTOR (RM)?
(CHECK ALL THAT APPLY)
• CLOSE CONTACT AND KNOWLEDGE OF MY RM AND THEIR ACTIONS
• FIRSTHAND INFORMATION AND FREQUENT OBSERVATIONS
• NO DIRECT OBSERVATIONS
• WHAT OTHER STUDENTS HAVE SAID ABOUT THE RM
• INTERACTIONS OUTSIDE OF THE HALL
• INTERACTIONS ON SOCIAL MEDIA (FACEBOOK, TWITTER, INSTAGRAM, GROUPME, ETC.)
• BEING MENTORED BY MY RM
• PARTICIPATING IN 1:1 INTERACTIONS WITH MY RM
• I DO NOT INTERACT WITH MY RM

12. • PROGRAMS AND ACTIVITIES ARE EXPERIENCES FACILITATED BY HOUSING STAFF EITHER IN OR AWAY FROM
THE RESIDENCE HALLS. FOR EXAMPLE, AN RM GATHERS RESIDENTS ON YOUR FLOOR FOR A PRESENTATION
ABOUT SAFETY AND SOCIAL MEDIA. UNDERSTANDING THIS INFORMATION, PLEASE ANSWER THE FOLLOWING
QUESTIONS.
• 25.) HOW MANY RESIDENCE HALL ACTIVITIES HAVE YOU ATTENDED THIS YEAR?
• 26.) OVERALL, HOW SATISFIED ARE YOU WITH THE EVENTS/ACTIVITIES ON YOUR HALL?
• 27.) WHAT IDEAS DO YOU HAVE FOR FUTURE PROGRAMS OR ACTIVITIES?

13. • 28.) WOULD YOU RECOMMEND LIVING IN YOUR RESIDENCE HALL TO OTHERS?
• YES (WHY?)
• NO (WHY NOT?)

15. FALL EVALUATIONS TIMELINE
• MID SEMESTER CHECK-INS: OCTOBER 9TH – OCTOBER 20TH
• RESIDENT SURVEY: NOVEMBER 7TH – NOVEMBER 15TH
• RM EVALUATIONS: NOVEMBER 13TH – NOVEMBER 29TH
• RM EVALUATION OF SUPERVISOR: COMPLETED BY DECEMBER 6TH

16. EACH STATEMENT ALIGNS WITH A RESIDENT
MENTOR COMPETENCY AREA:
• COMMUNITY DEVELOPMENT
• LEADERSHIP
• ADMINISTRATION
• INCLUSION & COMMUNITY STANDARDS
• CRISIS MANAGEMENT
• HEALTH & WELLNESS
• INTERPERSONAL COMMUNICATION

17. EACH STATEMENT IS RANKED ON A 5-POINT SCALE, FROM UNSUCCESSFUL TO EXCEPTIONAL
COMMENTS CAN BE PROVIDED FOR EACH STATEMENT
QUALITATIVE COMMENTS ARE PROVIDED AT THE END OF THE EVALUATION
• OVERALL COMMENTS
• AREAS OF STRENGTH & AREAS OF GROWTH
• GOAL-SETTING FOR SPRING 2018
SUPERVISOR ASSIGNS A RECOMMENDATION BASED ON THE TOTAL SCORE (RECOMMEND
FOR REHIRE, RECOMMEND WITH RESERVATIONS, OR DO NOT RECOMMEND FOR REHIRE)

19. COMMUNITY DEVELOPMENT
1.) FOSTERS STRONG COMMUNITY THROUGH CONTINUAL ENGAGEMENT OF RESIDENTS & EDUCATIONAL PROGRAMMING
2.) IS VISIBLE AND ACCESSIBLE TO RESIDENTS
3.) CONNECTS RESIDENTS TO ONE ANOTHER
4.) CONTRIBUTES TO THE ACHIEVEMENT OF COMMUNITY GOALS (I.E. KNOWLEDGE OF LESSON PLANS, EVENTS, ETC.)
5.) IMPLEMENTS CONFLICT RESOLUTION WHEN NEEDED
6.) FACILITATES ROOMMATE AGREEMENTS AND/OR MEDIATIONS TO ASSIST RESIDENTS

20. ADMINISTRATION
1.) COMPLETES ADMINISTRATIVE TASKS IN A TIMELY AND THOROUGH MANNER (A-CHATS, INTERACTION FORMS, WEEKLY
REPORTS, HEALTH & SAFETY INSPECTIONS
2.) COMPLETES DESK DUTY AND MAINTAINS HIGH LEVEL OF CUSTOMER SERVICE DURING SHIFT(S).

21. LEADERSHIP
1.) DEMONSTRATES POSITIVE ROLE MODELING BEHAVIORS
2.) MAINTAINS BALANCE BETWEEN ACADEMIC, PERSONAL, AND PROFESSIONAL RESPONSIBILITIES
3.) RECRUITS STUDENTS TO PARTICIPATE IN RESIDENCE HALL OR CAMPUS LEADERSHIP OPPORTUNITIES
4.) MAINTAINS A PROFESSIONAL DEMEANOR, APPEARANCE, AND ATTITUDE WHILE REPRESENTING UNIVERSITY HOUSING

22. INCLUSION & COMMUNITY STANDARDS
1.) UNDERSTANDS OWN ATTITUDES, VALUES, AND BELIEFS AND HOW IT IMPACTS WORK WITH OTHERS
2.) IDENTIFIES AND CONFRONTS BEHAVIORS THAT ARE INCONSISTENT WITH THE CAROLINIAN CREED
3.) DEMONSTRATES AN UNDERSTANDING OF DIVERSITY AND SOCIAL JUSTICE CONCEPTS

23. CRISIS MANAGEMENT
1.) COMPLETES ALL ON-DUTY RESPONSIBILITIES IN A TIMELY AND THOROUGH MANNER
2.) COMMUNICATES COMMUNITY STANDARDS TO RESIDENTS AND CONSISTENTLY ENFORCES POLICY
3.) IMPLEMENTS CRISIS MANAGEMENT PROTOCOL AND PROCEDURES AS DEFINED BY UNIVERSITY HOUSING
4.) SUBMITS TIMELY, DETAILED, AND WELL-WRITTEN INCIDENT REPORTS
5.) EFFECTIVELY NAVIGATES CAMPUS RESOURCES PERTAINING TO THE MAINTENANCE, SAFETY, AND SECURITY OF
RESIDENCE HALLS
6.) UPHOLDS POLICIES/PROCEDURES THAT ADDRESS THE SECURITY AND CONFIDENTIALITY OF INFORMATION

24. HEALTH & WELLNESS
1.) IDENTIFIES SERVICES ON CAMPUS FOR STUDENTS WHO MAY REQUIRE ADDITIONAL SUPPORT/GUIDANCE
2.) SERVES AS A POSITIVE ROLE MODEL REGARDING WELLNESS
3.) ACTIVELY ENGAGES IN SELF-CARE

26. HOW TO PREPARE…
• REVIEW YOUR FALL 2017 GOALS
• PROVIDE CURRENT STATUS ON EACH OF YOUR GOALS, WITH YOUR IDEAS AS WELL AS YOUR REQUEST FOR HELP ON ANY ITEMS WHERE YOU ARE
STUCK
• CONSIDER YOUR MOST SIGNIFICANT ACCOMPLISHMENTS IN FALL 2017
• WHAT HAVE BEEN YOUR STRENGTHS THIS SEMESTER? WHERE DID YOU REALLY MAKE AN IMPACT?
• BE PREPARED TO DISCUSS THE SETBACKS YOU HAD AND/OR LESSONS LEARNED FROM FALL 2017
• BE UPFRONT ABOUT MISTAKES OR CHALLENGES; COME PREPARED TO DISCUSS CONCRETE WAYS TO IMPROVE
• GIVE THOUGHT TO YOUR SPRING 2018 GOALS
• YOUR IDEAS TO MAXIMIZE THE RELATIONSHIP BETWEEN YOU, YOUR SUPERVISOR, AND/OR YOUR TEAM
• IF YOUR SUPERVISOR DOESN’T KNOW ABOUT THE ISSUES YOU’RE FACING, THEY CAN’T HELP TO FIND SOLUTIONS
• WHEN OFFERING FEEDBACK, CONSIDER AND PROPOSE REALISTIC, CONSTRUCTIVE SOLUTIONS

27. QUESTIONS TO ASK
“WHAT IS SOMETHING YOU THINK I DID WELL THIS SEMESTER?”
“WHAT IS SOMETHING I CAN DO DIFFERENTLY NEXT SEMESTER?”
”WHAT COULD I DO TO IMPROVE MY RATING ON THIS CRITERIA NEXT SEMESTER?”
“HOW COULD I BE MORE HELPFUL TO OTHER MEMBERS OF THE TEAM?”
“WHAT CAN I DO TO MAKE YOUR JOB EASIER? THE TEAM’S JOB EASIER?”
“WHAT ARE THE MAJOR GOALS OR PRIORITIES FOR NEXT SEMESTER?”
“WHAT NEW SKILLS WOULD I NEED TO DEVELOP OR HONE TO BE SUCCESSFUL?”
“ARE THERE ANY BEHAVIORS THAT I SHOULD CONTINUE DOING? ANY THAT I SHOULD STOP? ANYTHING I SHOULD START DOING?”

28. QUESTIONS?
CONNECT WITH YOUR SUPERVISOR,
INSTRUCTOR, OR PEER LEADER!

29. DON’T FORGET!
• SOCIOGRAM #2 AND A-CHAT #2 ARE DUE
DURING THE WEEK OF NOVEMBER 27TH!
• YOUR SUMMATIVE STUDENT LEADERSHIP
PRACTICES PROJECT IS DUE DURING THE LAST
CLASS!