1. The document discusses various tools for testing, including Google URL shortener for analytics and QR codes, and Microsoft tags for categorizing documentation. 2. It provides tips for testing such as assuming bugs will be found ("quantum of bugs"), testing is structured sampling, and test coverage provides a robust product. Customers just want problems solved rather than how it's done. 3. Configuration matrices in Excel can track all browser and plugin permutations to test. Bug tracking needs real-time notifications, ease of use, and scalability. Cross-browser compatibility is important to test.