This document outlines a web evaluation scorecard concept of operations. It describes how to conduct a heuristic review to evaluate a website against usability best practices. Key items are assigned weights and graded on a scale of 0 to 1, with scores added up and charts used to present results to leadership. The scorecard covers three core website processes - providing valuable content, helping people find information, and leveraging user feedback - as well as an enabling process of asset management.

1. Web Evaluation Scorecard Concept of Operations Kathleen McShea [email_address] [March 2011]

2. Core processes – our scorecard

4. Voices.org Web Scorecard (3/2009)

5. Digging Further on Usability Factors

8. Creative Commons License Please note that this work is licensed under the creative commons Attribution NonCommercial-Sharealike 3.0 Unported License and is based on work at www.prclinic.com To embed creative commons license gif in your see the comments section for code