WCM777 Customer Service Support Portal

•

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WCM777 Customer Service support portal presentation on a proposed cloud-based customer support software that lets Affiliates support their down-line through traditional channels like phone and email, social channels like Facebook and Twitter as well as through forums and knowledge bases.

Education Business Technology

WCM777 Online Customer Service
Support Affiliates & teams from anywhere.

6 Ways to Customer Service Effectiveness
Overcome problems with solutions.

WCM777 Social Customer Service
Get proactive and take support social. Reach Affiliates before
they come to you.

Thank You!

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Editor's Notes

WCM777 Customer Svc Solution
WCM777 Customer Svc Solution
WCM777 Customer Svc Solution
Admin/Agent Tickets filter view
Admin/Agent Tickets filter view
Submit a ticket > Solutions auto-suggest from subject line
Popup Help & Support widget embedded on website > Solutions auto-suggest reply
Popup Help & Support widget embedded on website > Solutions auto-suggest reply
User logged in viewing their help tickets
Agent ticket view with Note reply
Agent ticket view with insertable Solutions reply
Agent ticket view with insertablecanned responses reply
WCM777 Customer Svc Solution
WCM777 Customer Svc Solution
WCM777 Solutions Diagram
Support Solutions
WCM777 Customer Svc Solution
WCM777 Forums Diagram
Support Forums
Search for discussion threads in Forums page
Discussion thread view in Forums page
Support Home
Search for discussion threads in Forums page
Search for Solutions articles
A solutions article opened up
WCM777 Customer Svc Solution
WCM777 Customer Svc Solution
WCM777 Solutions Diagram
Agent Phone ticket view with recording
WCM777 Customer Svc Solution
WCM777 Solutions Diagram
WCM777 Solutions Diagram
WCM777 Solutions Diagram
WCM777 Customer Svc Solution
Support Forums
WCM777 Customer Svc Solution
Admin/Agent Reports overview
Admin/Agent at a Glance report
Admin view of top Agents based on leader board and goals met
Admin/Agent dashboard
Admin view of top Agents based on leader board and goals met
WCM777 Customer Svc Solution
Login page
Agent Twitter converts Tweet into ticket
Agent Twitter converts Tweet into ticket
Agent Twitter reply
WCM777 Customer Svc Solution