1. WAYNE MCKINNON
20 CHRISTOPHER DRIVE, SOUTH EASTON
MA, 02375
WMCKIN77@GMAIL.COM
(508) 238-4210
OBJECTIVE
To obtaina challengingcareerutilizingmyrelatedexperience andjobknowledge.
EDUCATION
Computer Electronics September1987 – June 1989
SoutheasternTechnical Institute,SouthEaston, Ma.
Associatesdegree EquivalenceinComputerElectronics
StudiesfocusedinComponentandboardlevel troubleshooting,programminginthe following
languagesBASIC,C++and Pascal.
EXPERIENCE
Desktop Support March 2012 – Present
Aqualeisure Ind.,Avon, MA
• Responsible forsupporting50+ PC andMac usersdailyona Windows2008 network
• Upgraded50+ usersfrom MS Office 2010 to MS Office 2013
• SetupandconfiguredPC’s,Laptops,PrintersandMacs for new userswithcompany standard
software packagesandVPN
• CreatedanImage processto improve setupuptime of new andcurrentPC’s/laptopsby85%
• Backupfor IT Manager
• Evaluate customerneedsandrecommendappropriate software and/orHardware
• InstalledandconfiguredaBarracuda SSL VPN Appliance anddistributedthe clientouttothe
users
• InstalledSpiceworkstoimplementa IT HelpDesk & NetworkManagement/Monitoring Tools
Contractor - Service Desk October2011 – March 2012
TJX Company,Framingham, MA
• Responsible forsupporting2800 stores,DistributionCentersandOfficesacrossthe US, Canada
and Europe remotelyusinglandesk
• Utilizedmystrongcustomerservice skillsinassistingall endusers
• PerformedLevel I&II support
IT Project Lead. July2008 – March 2011
Boston Apparel Group,WestBridgewater,Ma
• Implementedanewhelpdeskpackage fromLotusNotestoInfradesk outto over300 users
internallyandexternally.
• Managed,MonitoredandDispatchincomingservice requeststothe appropriate techsaswell
as respond,troubleshootandresolvedservice requestsmyself.
• Monitored,AssistedandPrioritizedServicerequestsforPCSupporttech.
• SetupandConfiguredCitrix terminals,Printers,andscannersforanewlyacquiredwomen’s
catalog companywhichwasmovedfromTampa FL to WestBridgewaterMA.
Skills
MS OfficeSuite
Vipre Enterprise 4.0
Infradesk 5.2.05
Domino 6.x
Notes 6.x
BlackBerryManager4.1
Adobe CS Suite
Windows
Vista/XP/7/2k/2k3/2k8
SCCM 2007
Markvision 10
Citrix
Apache/Tomcat
Tivoli Storage
Manager
VMware Workstation
VMWare ESXi 4.1.0
Server
IBM Personal Comm
5.9
CheckPoint End Point
Security On Demand
LanDesk
Service Center 6.2
Spiceworks 7.x
Hardware
Dell
Compaq

2. • Monitored,Maintainedvirusprotectionforall Desktop PC’sandlaptopsusingVipre Enterprise.
• MonitoreddailyTivoliStorage ManagerlogsandRestores.
• SetupusersonVPN usingPhoneFactorandCheckpointEndPointSecurityOnDemand.
IT Project Lead January2004 – July2008
RedCats USA,West Bridgewater,Ma
• Responsible forrollingout300+ PC’s,laptopsandPrinterstoreplace off-lease PC’sand
Laptops.
• Responsible forUpgrading300+ clientsOffice 2kto Office XP.
• Responsible forreturningall off leasedhardware to Leasingcompanies.
• Monitored,AssistedandPrioritizedServicerequestsforPCSupportTechnicians
Senior PC Support Specialist April 2000 – January2004
Brylane,West Bridgewater,MA
• Primarytechnical contactforcritical issuesfor3 departments.
• Performedsoftware andserversupportforNovell3.x network.
• Configured,MaintainedandSetupPC’saswell asinstall companystandardsoftware.
• Evaluatedenduserrequirementsforhardware andsoftware needs.
• BackupUser Data on 5 Novell serversusingArcserve.
• Install EthernetSwitchesandconnecttoFiberopticsbackbone.
• TroubleshootClientNetworkingissues.
• Moveda 300 userCall Centertoa newbuilding.
PC Support Specialist August1995 – April 2000
TJX/Chadwick’s of Boston, WestBridgewater,MA
• Primarytechnical contactforcritical issuesfor3 departments.
• Performedsoftware andserversupportforNovell3.x network.
• Configured,Maintained,SetupPC’saswell asinstall companystandardsoftware.
• Evaluatedenduserrequirementsforhardware andsoftware needs.
• BackupUser Data on 5 Novell serversusingArcserve.
ACTIVITIES & AWARDS
2005 Bravo Award
Soccer CoachSub
Home renovations
Car Repair
ServerAdministration
Photography
Archery
Fishing
IBM
Lenovo
HP
Lexmark
Certifications
Computer Electronics