The document discusses the new student portal at the University of Waterloo. It highlights that students are excited about the portal and that it delivers important Waterloo information to students when they need it. The portal was created through an extensive consultation, collaboration, and communication process. Key aspects included identifying student needs, seeking partner insights, and tailoring communications based on audience and timing.

1. THIS DOESN’T
SUCK!
Jude Doble (Project Manager, Student Portal)
Kirsty Budd (Manager, Integrated Communications, Student Success Office)
Waterloo students are pretty darn excited about their new portal.

2. They like us. They really like us.
- Add Upper-year college guy meme

3. Portal delivers the Waterloo info students need, just when they need it.
Portal delivers the Waterloo information students
need, just when they need it.

4. • Customizable experience
• Content as data
• Open data API
• Student development environment
Core features

5. So, how did we do it?

6. Consult Collaborate Communicate
How we did it. (For real.)

7. This is an optional area for you to put a message or
caption for your photo. Delete it if you don’t need to
use it.
Consult.
It’s always about your users and their needs.

8. - Photo of students working together
This is an optional area for you to put a message or
caption for your photo. Delete it if you don’t need to
use it.
Identify best partners
Collaborate.
Identify best partners. Seek insights = buy in.

9. Communicate.
Know your audience. Think about
timing & vehicles.

15. • Consult
• Collaborate
• Communicate
• Rinse, wash, repeat
• Mistakes mean learning
HOW DOES THIS INFORM YOUR
WORK?
Consult Collaborate Communicate
What does this mean for your work?

16. Rinse.
Wash.
Repeat.
Even when you get sick of it.

17. The student portal is changing the way we
communicate with our students.

18. Jude Doble
@8jude
jude.doble@uwaterloo.ca
Kirsty Budd
@kbuddski
kirsty.budd@uwaterloo.ca
Jude Doble
@8jude
jude.doble@uwaterloo.ca
Kirsty Budd
@kbuddski
kirsty.budd@uwaterloo.ca
We’d love to
hear from
you!