This document summarizes a presentation on achieving high reliability in healthcare organizations using TeamSTEPPS. The presentation highlighted Hunterdon Medical Center's 10-year experience transforming their processes and communication safety using TeamSTEPPS tools. They showcased how different departments customized TeamSTEPPS to co-create daily goals and improve outcomes in patient safety, safety culture, and unit performance. The presentation aimed to provide strategies for deeply embedding TeamSTEPPS behaviors to consistently achieve outstanding results and a highly reliable state of performance.

1. How to Achieve High Reliability with TeamSTEPPS: The Platform for Sustaining Performance
and Generating Great Outcomes
How does an organization achieve a “highly reliable” state of performance on the way to zero preventable
harm and maintain it? This is the million dollar question in the new age of value-based care and publicly
reported outcomes. This advanced, interactive session will highlight 10 years of TeamSTEPPS
transformation at Hunterdon Medical Center, focusing on tools to use tomorrow to drive highly reliable
processes and communication safety across the system, deeply embedding TeamSTEPPS as valued core
behaviors to achieve outstanding results, consistently. The speakers will showcase different iterations of
department TeamSTEPPS customization, using briefings and intentions to co-create the department “daily
reality,” which will resonate with every attendee. This session will connect various strategic initiatives to
achieve improved outcomes in patient safety metrics, Leapfrog Hospital Safety Score, safety culture
survey improvement, and individual unit performance improvement, all leading to achieving and
sustaining a strategic plan.
Presented by: Pamela Abraham, MSN, RN-C, CNL (Hunterdon Medical Center), Kristy Alfano, RN
(Hunterdon Medical Center), Stephanie Dougherty, BSN, RN, CPPS (Hunterdon Medical Center)
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
Level to which
the presentation
met my
expectations
Amount of
useful
information and
ideas provided
Chance that the
information and
ideas provided
will improve my
effectiveness and
results
Opportunity to
discuss issues
relevant to my
situation during
the Q&A or
audience
participation
session
Interactive
quality of the
session
Conference Evaluation Data (n=50)
Conference
Average
How to
Achieve High
Reliability
17%
18%
18%
21%
15%
6%
2%
3%
Aspect(s) of the presentation I liked (check all that apply) (n=50)
Access to the presentation materials
Quality of materials
Quality of information
Presenters
Audience engagement
Learning environment
Date and time
Timing (e.g., staying on schedule)
Nothing
Other

2. 96% of evaluation respondents reported they would make a change after attending the session. Below are
the change(s) they identified they would make. Please note that attendees could select more than one
change.
4%
2% 2%
4%
2%
2%
79%
5%
Aspect(s) of the presentation I would like to see impoved (check all that
apply) (n=50)
Access to the presentation materials
Quality of materials
Quality of information
Presenters
Audience engagement
Learning environment
Date and time
Timing (e.g., staying on schedule)
Nothing
Other
27%
26%
36%
11%
Type of change to make because of attending session (n=50)
Change how the
organization is managed
Change the way clinical
care is provided
Create or revise new
protocols, policies, or
procedures
Make other change(s)