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The War
For Guests
Blaise Mosler, Tanner Bell,
Kyle Sander & Susan Pitts
Initial S.W.O.T
Analysis
Strengths, Weaknesses, Opportunities, Threats
● Strengths
Differentiation
Brand Position
Customer Loyalty
Weaknesses
Accessibility
Online Growth
Effective Marketing
Strengths, Weaknesses, Opportunities, Threats
Strengths, Weaknesses, Opportunities, Threats
● Opportunities
● Further Differentiation
● Rewards Program
● Promoting Online Awareness
Threats
Competitor Expansion
Showrooming
Strategy
Implementation
Differentiation in The
Grocery Line
“Today’s guests
expect their store
experiences to be
local..”
Brian Cornell
Chairman&CEO
Local City Pride via Produce
Current Health Trend
Expansion of grocery lines and
Customers shopping experience
Partner with local farmers to
offer Organic Produce
Plan to Increase In-Store Foot Traffic and
means to develop a feeling of Community
Social
Media
“..we are taking a channel-agnostic
approach to growing our business
and investing to deliver products
and services in whatever way is
most convenient for our guests.”
Brian Cornell
Chairman&CEO
Social Media
● Facebook & Twitter
○ Comparable following to Walmart
○ Needs One Click
○ Use for Larger Scale Activities
● Instagram
○ Introduced TargetStyle Account
○ One Click Availability
○ Fun, Trendy, Active
● Snapchat
○ New Social Outlet
○ Use for Specific Events
○ First Competitor
● Pandora & Spotify
○ Holiday Playlists
○ Catchy Ad Campaigns
Centralized Platform
Rewards Program
“Target is focused on making it easy
for our guests to shop anywhere
and anytime they want-in stores,
online, and on their mobile devices.”
Brian Cornell
Chairman&CEO
Increase Current Customer Loyalty /
New Customer Acquisition
Access Point Agnostic
e.g. mobile app,Cartwheel, online
website, in store checkout, POS
device, in store kiosk
Membership Incentives
e.g. members week, extra points for
shopping in store and online,
accelerated rate of award on points-
major purchases or pre-determined
spending criteria, referral
points,Transferable Points
Bullseye’s Royalty Card
Team Members and In-Store Kiosk Videos
App and On-line Training Initiative
Implementation Overview
Strengths, Weaknesses, Opportunities, Threats
● Strengths
Increased Differentiation
Centralized Platform for All Mediums
Greater Awareness
Improved Accessibility
● Weaknesses
Global Market Presence
Possible Loss of Image
Strengths, Weaknesses, Opportunities, Threats
● Opportunities
Continuous Technology Capitalization
Compete on a Global Scale
Threats
Prime Day - Annual
Global Market Entry
Thank You!
Questions & Comments

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War for Guests

  • 1. The War For Guests Blaise Mosler, Tanner Bell, Kyle Sander & Susan Pitts
  • 3. Strengths, Weaknesses, Opportunities, Threats ● Strengths Differentiation Brand Position Customer Loyalty Weaknesses Accessibility Online Growth Effective Marketing Strengths, Weaknesses, Opportunities, Threats
  • 4. Strengths, Weaknesses, Opportunities, Threats ● Opportunities ● Further Differentiation ● Rewards Program ● Promoting Online Awareness Threats Competitor Expansion Showrooming
  • 6. Differentiation in The Grocery Line “Today’s guests expect their store experiences to be local..” Brian Cornell Chairman&CEO
  • 7. Local City Pride via Produce Current Health Trend Expansion of grocery lines and Customers shopping experience Partner with local farmers to offer Organic Produce Plan to Increase In-Store Foot Traffic and means to develop a feeling of Community
  • 8. Social Media “..we are taking a channel-agnostic approach to growing our business and investing to deliver products and services in whatever way is most convenient for our guests.” Brian Cornell Chairman&CEO
  • 9. Social Media ● Facebook & Twitter ○ Comparable following to Walmart ○ Needs One Click ○ Use for Larger Scale Activities ● Instagram ○ Introduced TargetStyle Account ○ One Click Availability ○ Fun, Trendy, Active ● Snapchat ○ New Social Outlet ○ Use for Specific Events ○ First Competitor ● Pandora & Spotify ○ Holiday Playlists ○ Catchy Ad Campaigns
  • 10. Centralized Platform Rewards Program “Target is focused on making it easy for our guests to shop anywhere and anytime they want-in stores, online, and on their mobile devices.” Brian Cornell Chairman&CEO
  • 11. Increase Current Customer Loyalty / New Customer Acquisition Access Point Agnostic e.g. mobile app,Cartwheel, online website, in store checkout, POS device, in store kiosk Membership Incentives e.g. members week, extra points for shopping in store and online, accelerated rate of award on points- major purchases or pre-determined spending criteria, referral points,Transferable Points Bullseye’s Royalty Card
  • 12. Team Members and In-Store Kiosk Videos App and On-line Training Initiative
  • 14.
  • 15. Strengths, Weaknesses, Opportunities, Threats ● Strengths Increased Differentiation Centralized Platform for All Mediums Greater Awareness Improved Accessibility ● Weaknesses Global Market Presence Possible Loss of Image
  • 16. Strengths, Weaknesses, Opportunities, Threats ● Opportunities Continuous Technology Capitalization Compete on a Global Scale Threats Prime Day - Annual Global Market Entry