The document provides a summary of Walter L Williams' experience working in technology roles for companies in the travel, hospitality, and ecommerce industries. It outlines his roles and responsibilities at each company, highlighting achievements like designing technology architectures, creating product roadmaps, building interfaces and integrations, and transitioning companies to new platforms and systems. His experience spans over 25 years working for companies like Canon Ventures, LeisureLink, RazorGator, Fandango, Teleflora, and Associated Travel.

1. WALTER L WILLIAMS
1562 North Altadena Drive 626-379-6295 mobile
Pasadena, California 91107
walt.8036@gmail.com http://www.linkedin.com/in/waltwilliams
TRAVEL AND- HOSPITALITY,--EVENT TICKETING,--ECOMMERCE ‘ AND MEDIA
TECHNOLOGY AND OPERATIONS EXECUTIVE –
I am an accomplished technology executive working in some of Southern California’s most
successful travel, retail and ecommerce organizations. I have a strong sense of urgency and a
track record of accomplishing business results with technology.
April 2009 to present CANON VENTURES, Pasadena, California
TECHNOLOGY CONSULTANT/SOA ARCHITECT
 Designed Technology architecture for linking existing systems to all major GDS’s
 Created Technology vision, plan and product roadmap for IP Broacasting Startup
 Created Product development roadmap for global sports site
 IPad prototype application for remote ticketing in London West End Theatre District
May 2007 to April 2009 LEISURELINK, Pasadena, California
VICE PRESIDENT, ENGINEERING
LeisureLink is a global distribution network for vacation rentals, resorts and boutique hotel
bookings. The system is directly connected to all major GDS systems, Online Travel Agencies
and Travel Search Engines. Wyndham Hotels is a strategic investor and inventory supplier.
 Designed and built real-time interfaces to Sabre, Galileo, Worldspan and Amadeus
 Integrated Booking Engines with Orbitz, Travelocity, Hotels.com and ABetterStay.com
 Created OTA Standard Interfaces for Inventory, Pricing and Bookings
 Designed and built Pegasus and HBSI real time interfaces to Leisurelink System
 Created Active Revenue Management (ARM) system for optimizing yield
o http://www.leisurelink.com/Products/ActiveMarketManagement.aspx.
 Transitioned proof of concept platform to a high performance SOA-based platform
 Built proprietary real time connections to Wholesale Markeplace providers
 Designed, built and launched new web booking platform http://www.abetterstay.com
 Recruited new technology team and reorganized team around business units
 Created Affiliate booking engine widgets
 Transitioned to a SaaS/Cloud based architecture
 Established Agile Development methodology utilizing daily scrum meetings, quick
delivery of multiple iterations and reusable design patterns

2. June 2005 to November 2006 RAZORGATOR, Los Angeles, California
VICE PRESIDENT, PRODUCTS AND
TECHNOLOGY
RazorGator is a top ecommerce destination site offering event ticketing, hospitality, travel
packages, local reviews and event planning. Razorgator has recently been recognized as one
of the “Hottest Companies in Southern California”.
 Led effort to redesign ecommerce platform
 Created Microsoft .Net based supply chain management system
 Built real time integration into Financial Systems
 Initiated SEO effort resulting in enhanced ability to compete with TicketMaster
 Designed and Built TicketOS http://www.ticketos.com .
 Fine-tuned check-out process doubling conversions from .06% to 1.2%
 Reduced checkout time from 30 seconds to less than 6 seconds
 Selected and implemented Microsoft Dynamics ERP (Great Plains) Financials
 Acquired offshore software development organization in Bangalore
 Managed global development and quality control functions
 Implemented an Avaya phone system resulting in a 33% reduction in hold times
May 2002 to June 2005 FANDANGO.COM, Los Angeles, California
CHIEF TECHNOLOGY OFFICER
Fandango operates a multi-platform (online, mobile, voice) distribution network providing
movie tickets, content, social networking and advertising. Fandango was acquired by
Comcast and is now part their digital media offerings.
 Devised and implemented plan to scale infrastructure and software applications in order
to handle 10X increase in revenue in compressed time frame
 Transitioned web presence from 1st generation to current generation site
 Led product effort to launch print at home tickets, occasion specific gift certificates,
promotion codes, electronic movie invitations
 Expanded content, including movie trailers, reviews, fan blogs and editorial content
 Eliminated single points of failure by adding redundancies in load balancing, database,
network and credit card processing
 Expanded infrastructure in order to handle 50X transaction processing peaks during
highly anticipated movie openings during weekends and holidays
 Developed real-time bi-directional interfaces to multiple point of sales system
 Built group ticketing for use by Disney Group Sales Organization
 Moved entire Infrastructure to Tier-1 hosting facility

3. May 1998 to May 2001 TELEFLORA.COM, Los Angeles, California
CHIEF INFORMATION OFFICER
Teleflora is the largest floral ecommerce network and a global brand. They provide technology,
financial, marketing and ecommerce services to a network of 30,000 retail flower locations.
 Created TELEFLORA.COM floral and gift retail web site
 Expanded infrastructure, integration and support capabilities for The Dove Network,
resulting in an increase from 5,000 to 15,000 paid subscribers
 Expanded Customer Call Center effort resulting in greater response time and quality,
quicker problem resolution and reduced customer hold times
 Developed new retail point of sale software for use in Teleflora retail locations
 Improved point of sale (pos) hardware platforms and support processes
 Utilized redundant data centers, multiple network links, satellite backup systems, hot site
locations and geographically dispersed call centers to achieve 99.99% uptime
 Expanded infrastructure, integration and support capabilities for The Dove Network,
resulting in an increase from 5,000 to 15,000 paid subscribers.
October 1994 to May 1998 ASSOCIATED TRAVEL/NAVIGANT INTERNAL
(CARLSON WAGONLIT), Santa Ana, California
CHIEF INFORMATION OFFICER
 Performed Travel Base Backoffice beta test for Sabre
 Transitioned all production from Proprietary back office to Travel Base system
 Implemented Interfaces to Sabre and Apollo GDS’s
 Implemented Travel Mgr Workstation SQL-Server reporting system
 Transitioned AQUA software QC to Windows-based system
 Eliminated non-standard software platform from AQUA software QC product
 Integrated Technology from acquisition efforts
 Developed PNR switch to move PNR’s between GDS’s
 Created technology presentation for Navigant International IPO Road Show
 Developed Windows-based front end system for Sabre
 Implemented Laynon system to augment GDS connection in reservation centers
 Migrated Travelbase to ADS back office for use by merged enterprise
 Implemented Skill and language based phone routing between call centers
Education
Bowling Green State University
Bowling Green, Ohio
Computer Science, Business Administration, Finance and Accounting