Since 2018, the VOICE SUMMIT brings together voice technology professionals and industry players (Amazon, Samsung, Microsoft, Salesforce, ...) once a year in North America. This event is one of the largest conference dedicated to voice technologies in the world. The second edition, held in July 2019 at New Jersey Institute of Technology, brought together 5,000 participants from 26 different countries. The Voice community was again gathered to share the latest innovations, best practices, feedback on different use cases (Smart city, Healthcare, Automotive, Travel, Retail ...). Urban Voice hosted the Smart City session 2:00 PM - 2:45 PM - Wed Jul 24, 2019 Designing Smart Cities for Positive Impact: Voice perspectives for the smart city and return on experience in designing and developing the first voice application for a French city.

1. Designing Smart Cities
for Positive Impact
ARCHANA VEMULAPALLI, GENERAL MANAGER
INFRASTRUCTURE SERVICES OFFERING STRATEGY,
MANAGEMENT AND DEVELOPMENT, IBM
SABRINA DELALE, FOUNDER, URBAN VOICE
@ArchVem
@SDelale

2. Tech accelerators to voice usage
AI API
OPEN
DATA
5G
EDGE

3. Building
Voice trust and
transparency as a key
success factor
Accenture - Reshape to relevance - 2019
Voice adoption is on the rise

4. DATA
GOVERNANCE ETHIC
PRIVACY
ATTRACTION
INFRA &
SECURITY
Territories are looking for the right balance

5. While urbanization is on the rise
2018 2050
55% 68%

6. Cities needs to become smart & sustainable

7. At local levels…
“The 19th century was a century of empires,
the 20th century was a century of nation states.
The 21st century will be a century of cities.”
Wellington Webb

8. Take full
advantage of
open data & AI
French town hall issues
And voice channels can help…
Sustain
e-transformation
Reduce
digital divide
Engage
Citizen

9. Even if adoption in France is in its infancy

10. We were inspired by voice pioneers

11. We imagined so many potential use cases…
What is the
pharmacy
on duty?
In what trash
can I throw a
soda can?
What is the level
of pollution today
in my city?
What are the events in
my city this week-end?
Can you tell me
about this local
taxe?

12. We created the first voice app for a
French city
• Voicebot category:
Local service for citizens
• Rueil Malmaison (Paris Area) in few words:
• Population 80 000 inhabitants
• Median age 37 years
• Share of under 25 years old 32.3%
• Share of the over 25 years old 67.7%

13. … to address a major issue for cities in E.U.
with quick wins: Local Waste Management
+70%
Estimated
increase in urban
waste by 2025
Source: fig 1 Mondial Bank, fig. 2 Eurostat
Recycling rate
42%
45%
55%
in 2022

14. Our solution Waste: multimodal voice app
« Alexa ask My Waste in Rueil
Informationabout sorting »
« Alexa ask My Waste in Rueil information
about waste collection for my address »
Reduce collecting
and processing costs
Disseminate latest
sorting instructions &
collection procedures
Accompany behavioral
changes and reduce
sorting errors
Reduce incivilities,
illegal dumping & enhance
tourist attractiveness

15. Our learnings…
Boldness
Citizen/userexperience
Discovery
Use cases
Evangelization
REWARDS
European Week for
Waste Reduction
VivaTechnology
Selection

16. Designing Smart Cities
for Positive Impact
Discussion
ARCHANA VEMULAPALLI, GENERAL MANAGER
INFRASTRUCTURE SERVICES OFFERING STRATEGY,
MANAGEMENT AND DEVELOPMENT, IBM
SABRINA DELALE, FOUNDER, URBAN VOICE
@ArchVem
@SDelale

17. Questions?
Thanks for your attention!
@SDelale
www.urbanvoice.fr @ArchVem