Virtual sdgc20 | oct 22 23, 2020 | do no harm, embracing humanitarian practices for ethical service design
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Talk | Do No Harm—Embracing Humanitarian Practices for Ethical Service Design Digital products and services can contribute to negative social outcomes and be criticized for being 'unethical'. The humanitarian sector has established practices for the robust implementation of the ‘do no harm’ principle. In this talk, Cassie Jiun Seo will examine the connection between humanitarian practices and service design processes. Tools and community standards from the humanitarian sector that are used from ideation, design, and implementation of aid projects will be shared in parallel to the service design methodologies. This comparison can provide Service Design practitioners new tools to design services with impact and examine their existing process.
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Become a member!
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Follow us on Twitter: https://twitter.com/sdnetwork
Or on LinkedIn: https://www.linkedin.com/company/2933277
Like us on Facebook: https://www.facebook.com/ServiceDesignNetwork/
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Become a member!
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Follow us on Twitter: https://twitter.com/sdnetwork
Or on LinkedIn: https://www.linkedin.com/company/2933277
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Follow us on Twitter: https://twitter.com/sdnetwork
Or on LinkedIn: https://www.linkedin.com/company/2933277
Like us on Facebook: https://www.facebook.com/ServiceDesignNetwork/
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Become a member!
https://www.service-design-network.org
Follow us on Twitter: https://twitter.com/sdnetwork
Or on LinkedIn: https://www.linkedin.com/company/2933277
Like us on Facebook: https://www.facebook.com/ServiceDesignNetwork/
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Become a member!
https://www.service-design-network.org
Follow us on Twitter: https://twitter.com/sdnetwork
Or on LinkedIn: https://www.linkedin.com/company/2933277
Like us on Facebook: https://www.facebook.com/ServiceDesignNetwork/
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Anne Van Lieren from Livework, speaks at SDGC19 in Toronto.
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Become a member!
https://www.service-design-network.org
Follow us on Twitter: https://twitter.com/sdnetwork
Or on LinkedIn: https://www.linkedin.com/company/2933277
Like us on Facebook: https://www.facebook.com/ServiceDesignNetwork/
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Become a member!
https://www.service-design-network.org
Follow us on Twitter: https://twitter.com/sdnetwork
Or on LinkedIn: https://www.linkedin.com/company/2933277
Like us on Facebook: https://www.facebook.com/ServiceDesignNetwork/
Behind-the-scenes on Instagram: https://www.instagram.com/servicedesignnetwork/Getting Involved: How to Embed and Manage Service Design in Large Organisatio...
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Become a member!
https://www.service-design-network.org
Follow us on Twitter: https://twitter.com/sdnetwork
Or on LinkedIn: https://www.linkedin.com/company/2933277
Like us on Facebook: https://www.facebook.com/ServiceDesignNetwork/
Behind-the-scenes on Instagram: https://www.instagram.com/servicedesignnetwork/Building Bridges to Get Everything You Want | Deborah Zell | Dell Technologies
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While we generally agree on the usefulness of many methods and tools in service design, we all struggle when it comes to long-term, real-world implementation. Markus and Jakob, who together with Marc and Adam just published This is Service Design Doing, will use this session to share their perspective on the doing part of service design. They will draw parallels between business realities and their co-creative approach to designing a 600-page business book. We hear about pivots, the limits of iterations, how to sell service design to non-believers, and why projects take 2 years longer than expected.
How standardized can a process be? What do we ask of the people involved? What are dead ends? And how can we stop talking all this bullshit and start to empower people? As a humble suggestion, Markus and Jakob will share their 12 Commandments of Service Design. Co-authors Marc and Adam will be present on screen as well, answering recent questions from the service design community.Markus Hormess & Jakob Schneider: Doing is the hard part - 12 commandments of...
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