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Virtual Auto Attendant
Why go with the hassle of equipment when you can
go virtual?

Challenge: A customer called in and was very upset because he had
an old phone system that had crashed. He had priced out a new
phone system but he found it would cost over $10,000 to replace.
The phones he had worked fine, but the PBX didn’t work at all so his
company no longer had an Auto-Attendant or voice mail for
customers calling in. He was looking into VoIP phones and VoIP
phone service. I could tell he was very concerned about the cost of
equipment and I knew he really didn’t understand what VoIP
telephone service was. He needed a solution that would enable callers
to immediately get an Auto-Attendant when they called, and could
give the callers options to transfer to extensions that had been set up
for years. If someone couldn’t answer the call, he needed each
extension to have their own individual voice mailboxes.

                                            Solution: I suggested
                                            that the customer go
                                            with a Virtual Auto-
                                            Attendant            from
                                            AccessDirect. I explained
                                            the benefits of using our
                                            program. He was thrilled
                                            that with AccessDirect
                                            service, I could literally
                                            have a full service Auto-
Attendant up and running for him the very same day he talked to me.
He thought he would have to wait months! He was so relieved that
unlike a VoIP system, he could use the phones and phone lines he
already had, and he didn’t have to buy any new equipment. He was
also very glad to know he wouldn’t have to worry about poor quality
which people experience with VoIP because of the internet. I simply
asked him to fill out a form with his current Auto-Attendant greeting
and an extension list, and AccessDirect had this customer up and
running with a Virtual PBX the same day he called.

Results: The customer is extremely happy that he has saved so
much time, hassle and money by going with AccessDirect’s Virtual
Auto-Attendant. He loves that we simply replicated his old voice
mailboxes, and he loves that his employees now can check their voice
mail in their email in-box instead of having to go through all of their
voice messages and delete them like they did on their old equipment.
The customer is extremely happy that there is no down time and no
call quality issues, and no more repairs to his phone system.

Contact US

Call or Email Us - 877-599-6500

We want to talk with you! Our sales representatives are
available from 8 a.m. to 5 p.m. CST to assist you in answering
any questions you may have regarding our PBX phone
services.

Sales - Ext 12 - sales@messagingservice.com
Customer Service - Ext 11 - service@messagingservice.com
Billing - Ext 16 - billing@messagingservice.com

Website: http://www.messagingservice.com

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Virtual auto attendant

  • 1. Virtual Auto Attendant Why go with the hassle of equipment when you can go virtual? Challenge: A customer called in and was very upset because he had an old phone system that had crashed. He had priced out a new phone system but he found it would cost over $10,000 to replace. The phones he had worked fine, but the PBX didn’t work at all so his company no longer had an Auto-Attendant or voice mail for customers calling in. He was looking into VoIP phones and VoIP phone service. I could tell he was very concerned about the cost of equipment and I knew he really didn’t understand what VoIP telephone service was. He needed a solution that would enable callers to immediately get an Auto-Attendant when they called, and could give the callers options to transfer to extensions that had been set up for years. If someone couldn’t answer the call, he needed each extension to have their own individual voice mailboxes. Solution: I suggested that the customer go with a Virtual Auto- Attendant from AccessDirect. I explained the benefits of using our program. He was thrilled that with AccessDirect service, I could literally have a full service Auto- Attendant up and running for him the very same day he talked to me. He thought he would have to wait months! He was so relieved that unlike a VoIP system, he could use the phones and phone lines he already had, and he didn’t have to buy any new equipment. He was also very glad to know he wouldn’t have to worry about poor quality which people experience with VoIP because of the internet. I simply asked him to fill out a form with his current Auto-Attendant greeting and an extension list, and AccessDirect had this customer up and running with a Virtual PBX the same day he called. Results: The customer is extremely happy that he has saved so much time, hassle and money by going with AccessDirect’s Virtual Auto-Attendant. He loves that we simply replicated his old voice
  • 2. mailboxes, and he loves that his employees now can check their voice mail in their email in-box instead of having to go through all of their voice messages and delete them like they did on their old equipment. The customer is extremely happy that there is no down time and no call quality issues, and no more repairs to his phone system. Contact US Call or Email Us - 877-599-6500 We want to talk with you! Our sales representatives are available from 8 a.m. to 5 p.m. CST to assist you in answering any questions you may have regarding our PBX phone services. Sales - Ext 12 - sales@messagingservice.com Customer Service - Ext 11 - service@messagingservice.com Billing - Ext 16 - billing@messagingservice.com Website: http://www.messagingservice.com