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Virgin America
Vision
                                 Approach
Create an airline that people love by
                                        •  Understand our guests: what they
fighting mediocrity in the industry
                                           really want and don’t want

Values
                                 •  Leverage innovation for a better

                                          experience throughout the journey


                                       •  Connect emotionally via a rich
                                           spectrum (make them smile)
                                        •  Challenge convention in a hip,
                                           proactive and fun way
                                        •  Fight for the consumer in places
                                           where they are getting a raw deal


Pre-Flight
                             Consumer Touchpoints




In-Flight

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Virgin America values one-sheeter

  • 1. Virgin America Vision Approach Create an airline that people love by •  Understand our guests: what they fighting mediocrity in the industry really want and don’t want Values •  Leverage innovation for a better experience throughout the journey •  Connect emotionally via a rich spectrum (make them smile) •  Challenge convention in a hip, proactive and fun way •  Fight for the consumer in places where they are getting a raw deal Pre-Flight Consumer Touchpoints In-Flight