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- 2. 1. ACHANGINGWORLD 2. INTRODUCINGVERISM™ The new service managementapproach forthe digital age. 3. THEVERISM™TRAININGAND CERTIFICATIONSCHEME 4. HOWCANI GETINVOLVED? AGENDA.
- 5. World’s largest taxicompany, Owns novechicles. World’s mostpopular media owner, Creates no content. World’s most valuableretailer, Has noinventory. World’s largest accomodationprovider, Own no real estate. DIGITAL TRANSFOR- MATION IN BUSINESS.
- 6. INTELLIGENT DIGITAL MESH gartner.com/SmarterWithGartner AppliedAll&Advanced MachineLearning IntelligentApps IntelligentThings Virtual & AugmentedReality Conversational Mesh App and DigitalTechnology Systems ServiceArchitecture Platforms Adaptivesecurity Architecture DigitalTwins Blockchains and Distributedledgers TOP 10 STRATEGIC TECHNOLOGY TRENDS 2017 Intelligent systems that adapt &even act autonomously. Ablurring of the digital andphysical worlds. Adynamic mesh of people,processes & services.
- 8. 2014 2015 2016 2017 2018 2019 • traditional IT • public cloud • private cloud Source:ICDWorldwide Quarterly CloudITInfastructure TrackerQ2 2015 0 20 40 60 80 100 THE ENVIRONMENT HASCHANGED ANDISCHANGING. IDC forecasts worldwide cloud IT infrastructure market to grow 24 year over year, driven bypublic cloud datacenterexpansion.
- 10. CHANGEIS DIFFICULT. WHATHAPPENS IFWE DON’T? 1996 Estimated value: $ 28billion Employees: 145.000 2013 Estimated value: $ xx Employees: 17.000 2013 Estimated value: $ 1billion Employees: 13
- 11. VERIFIE D BY VISA. 2015 Estimated value: $ 131billion Employees: 8.500 2020 Estimated value: $xx Employees: - 2020 Estimated value: $ 500billion Employees: -
- 12. “ITISNOTTHESTRONGESTOFTHE SPECIES THATSURVIVES,NORTHEMOST INTELLIGENT, BUT THEONE MOST RESPONSIVE TOCHANGE” CHARLESDARWIN.
- 15. MARKET FEEDBACK. “Whatever you do, don’t try and re-write ITIL®.” “Giveus something that helps us make sense of all the different best practices out there, and acts as the glue to hold it alltogether.” “I’ve invested lots of money in ITIL® processes and tools. Don’t tell me to throw it away for the next ‘truth’ – help me build on it and combine it with other things to add better value to the business.”
- 16. YES 85 15 NO ISITSM BEST PRACTICEENOUGH FORTHEFUTURE? WEASKED. Do you use other frameworks or best practicestogether with ITservice management?*1 * 1 Source:ITSMFuture readinesssurvey2017:Areyouready forthefuture ofITSM?ITSMTools&ManageEngine,Q2,2017
- 17. ISITSM BEST PRACTICEENOUGH FORTHEFUTURE? WEASKED. Only 24 ofrespondents think that existing ITSM best practice has kept up with the changing ITand business landscapes. *2 * 2 Source:EXINBCSSIAM®Survey from February 2017 with 3783 responses world-wide
- 18. RESPECT THEP AST EMBRACE THEFUTURE. VeriSM acknowledges the value of what has gone before, and provides you withan up-to-date approach to Service Management to make sure you areready for the Digital.
- 19. ONESIZE FITSALL? Therewas nosuchthing as an averagepilot. Justlike there is no suchthing asan average organization.
- 21. FROM THIS.
- 22. TO THIS. VeriSM helpsorganizations todefine their service managementprinciples, operationalmodel based on an integrated selection of managementpractices.
- 23. THIS ISHOW. Establish Governance and Service Management Principles. Select and Integrate ASet of Management Practices. Create aResponsive (or Flexible) OperatingModel.
- 24. IT HR Sales Etc. OUTCOMES SERVICE PROVIDER VERISM KEY CONCEPTS. We knowthat anorganizationhas to use all of its capabilities to deliver value through products andservices. IT,HR,sales,marketing, etc.areall part of the organizationalcapabilities.
- 25. VERISM KEY CONC EPTS. CONSUMER REQUIREMENTS DEFINE PRODUCE PROVIDE RESPOND MANAGEMENT MESH CONSUMER (Verify, Review,Improve) SERVICE MANAGEMENT PRINCIPLES GOVERNANCE
- 28. THEWORD COMESFROMLATIN: VERUS(TRUE). Verism is the artistic preferenceof contemporary everyday subject matter instead of the heroic or legendary in art andliterature; it is a form of realism. Source:Wikipedia
- 29. WHY VERISM? Resulting programis definedby the Community for theCommunity. Your employees will have an understanding of new service management practicesandhow this canbe integratedto add value to these business. Increasedeffectiveness as it helps youto identify and adopt a tailored approach dependingon YOURbusiness situation, making use ofthe different practicesout there.
- 31. LEAD THEWA Y! At the end ofthe training / certification, youwill: Be engaged andenthusiastic; readyto learn moreandmakechanges! Have an understandingof new service managementandproduct development practices. Have a focus on howservice management can add value to the business, making you more valuable in themarketplace. Becomepart of agrowingcommunity. Be oneof the first to be certifiedandlead the way!
- 33. VERISM BRIDGING. Availableper January1,2018. + PLUS ESSENTIALS PLUS FOUNDATION FOUNDATION ROUTE2 ROUTE3 ROUTE1 New ServiceManagement Professionals. Alternative route for New ServiceManagement Professionals. Existing (certified) ServiceManagement Professionals. EXISTING (IT) SERVICES MANAGEMENT FOUNDATION CERTIFICATION +
- 35. ORGANIZATIONS CANBECOMEINVOLVED BY: - Becomingapartner of the IFDC - Influencing the future development of VeriSM™to ensure theapproach optimally supports the generation of business value - Adopting VeriSM™and / or developing services basedon VeriSM™ PROFESSIONALS CANBECOMEINVOLVED BY: - Gettingtrained & certified (updating yourskills) - Contributing to the development ofVeriSM™as a subject matter expert - Joining theVeriSM™ community TRAINING EDUCATION PROVIDERS CANBECOMEINVOLVED BY: - Becoming an accredited training organization for VeriSM™ - Becomingan academic partner of the IFDC