Vendor quality management
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This document discusses sustaining improved organizational performance. It argues that few organizations have embedded a systemic way of finding and sustaining performance improvements. To sustain improvements, changes must be worth sustaining and require sustained effort through continuous cycles of management processes. The document recommends reimagining management through a process architecture and redefining improvement efforts to focus on strengths, opportunities, and threats rather than only weaknesses. This widens the search for improvements and better sustains them over time.
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This document discusses management's commitment to quality and productivity. It provides 3 key differences between today's managers and previous managers: 1) their definition of quality, 2) recognition that quality and efficiency affect all operations, and 3) quality is defined as meeting or exceeding customer expectations. It also discusses quality function deployment to assure high customer value, benchmarking against best practices, and total quality management principles.
Quality Management - Guidelines for realizing financial and economic benefits
Presentation summary
Quality Management System (QMS) is often misperceived as a paperwork exercise done to ensure the organization has an ISO 9001 certificate hanging on the wall. Perhaps, a contractual obligation. This misperception often results in quality management professionals becoming an easy target for headcount reduction. This shortsighted cost cutting blurs the long-term vision of achieving a sustainable and more resilient organization.
Quality professionals often don’t do a great job of making top management and other interested parties aware of everything quality management encompasses and why it’s important to understand a holistic approach to achieving quality. As a result, top management often sees quality as a transactional activity, not a strategic advantage.
This interactive session will focus on presenting ideas for realizing financial and economic benefits from the quality management system implementation. Effective QMS is "quietly saving" in every area of the organization. These implicit savings aren’t publicized to the organization because they aren’t obvious. I will discuss these savings and receive inputs from the participants. I will also discuss how quality management system is tied to organization's bottom line, innovation and growth.
Mkt3050 – consumer behavior week 7
This document summarizes key topics in consumer behavior that were covered in a university course, including: the consumer decision process and models for evaluating alternatives; how consumption affects satisfaction; the "path to purchase" process; factors that influence consumer switching and loyalty; and the role of ethics in marketing. Specific concepts covered include criteria for evaluating options, types of consumption behavior, changing consumption patterns, outcomes of consumption like satisfaction and dissatisfaction, maintaining customer loyalty through relationships and associations, and the importance of corporate social responsibility.
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This document discusses marketing operations and ROI. It begins with an introduction to the author, Gary Katz, who has over 20 years of experience in marketing operations. It then discusses why measuring marketing ROI is difficult, noting there are too many metrics to track. It outlines various types of metrics used to measure different parts of marketing like advertising, sales force, customer management, and organizational metrics. The document argues that achieving meaningful ROI requires marketing operations maturity across areas like metrics, processes, guidance, infrastructure, management, technology and alignment. It positions marketing operations as key to demonstrating marketing accountability and ROI.
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Vendor quality management
- 1. Vendor Quality Management © Copyright 2012 G2 Link. All rights reserved.
- 2. Vendor Quality • How do you monitor vendors? o A Single Company o A Group of Companies o A Large Portfolio of Companies • How do you Control Vendor Quality? o QA? o Sampling o Yelling and Screaming? • Influence NOT Control!
- 3. Small and Midsize Companies • Bigger Risk o Vendor Fails o Doesn’t Perform • Dedicated Staff? o Vendor Management? o Vendor Monitoring? • Problem: o Expensive o Time Consuming o Not Reliable
- 4. Vendor Health Check • Vendor Viability • Vendor Performance Review • Vendor Monitoring
- 5. Vendor Viability • Identify Critical Vendors o Risk Rank o Top 5-10% • Assess Viability o Credit Check o Historical Performance • Performance Review o Periodic Review o Direct with Vendor
- 6. Vendor Performance Review • Current Performance o Initial Engagement o Value Delivered? o Measure based on ROI • Future Requirements o Scale o Projections o Functionality o Vendor Future Plans
- 7. Vendor Monitoring • Monitor don’t Check! • Refresh References o Customers o Vendors o Partners etc. • Constant Communication
- 8. How we can Help! • Research Vendors • Rate Vendors • Monitor Vendors • Receive Vendor Alerts
- 9. G2Link • G2Link is used by FINANCE, SALES & MARKETING professionals to…
- 10. Thank You. You may check out the service at www.g2link.com (30 day free trial with full-features) For more information please contact: Edward Sullivan edsull@g2link.com © Copyright 2012 G2 Link. All rights reserved. www.G2Link.com