The document discusses a student's performance on a final exam for a manufacturing strategies course. It notes that the student missed 3 questions out of 30 on the exam. It encourages the student to get an early start on researching to prepare for retaking the exam, as it does not specify which questions were missed. The exam details provided indicate the student scored 27 out of 30 (90%) on the exam within the 3 hour time limit.

1. STR581 Final Exam Part 1 --- **I MISSED “3” questions!
1. Whichof the followingisconsidereda major process flowstructure?
Project
Lead Time
Fabrication
(Lean Manufacturing)
2. The concept that some leadership attributes will work in some situations but not in others
can be described by the
 tactical theory
 (contingency theory)
 behavioral theory
 leadership effectiveness theory
3. Which of the following is a desirable strategy for managers aiming to reduce the
negative consequences of rumors?
 Creating a more informal communication environment at the workplace
 Refusing to comment on issues that appear to be controversial and unfair
 Initiating disciplinary action against the employee who started the rumor
 (Encouraging employees to communicate their concerns and suggestion)
4. Sam Meyers managesa telemarketing call center. He has 20 employees working
for him who are displeased with the way he yells and threatens to terminate them
for what they see as small issues. Which kind of power is Sam using to get the job
done?
 (Coercive power)
 Reward power
 Legitimate power
 Referent power
5. Which of the following is one of Dr. Eli Goldratt's rules of production scheduling for optimized
production technology?
 An hour saved at a bottleneck operation does not increase the process flow.
 Do not allow bottlenecks to govern the flow of the line.
 (Utilization and activation of a resource are not the same.)
 If you lose an hour at a bottleneck it is better than making scrap.

2. 6. During the implementation of a project, which of the following should be the
primary focus of a consulting firm?
 Application of the learning curve theory
 People management skills
 (Tools and materials availability)
 The correct project software
7. Deming’s PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma
principle?
 Control charting
 (Continuous improvement)
 Project management
 Standard deviation
8. Which of the following is ISO 14000 primarily concerned with?
 Quality management
 Continuous improvement management
 (Environmental management)
 Time management
9. Which of the following statements is true with regard to the effectiveness of
tactics?
 (The combination of a soft tactic with reasonable persuasion is more effective than a
combination of two hard tactics.)
 Soft tactics are less effective than hard tactics when used individually
 Individuals from collectivist cultures are typically more likely to use soft tactics that reflect
personal power.
 All tactics are equally effective with regard to upward influence.
10 The Civil Rights Act of 1991 offered what for victims of unintentional discrimination?
race norming affirmative action adverse impact (monetary damagesand jury trials)

3. 11 When an employee volunteers to run a canned food drive, this is an example of
 (organizational citizenship behavior)
 employee happiness
 job satisfaction
 employee productivity
12 Because practical considerations make job tryouts for all candidates infeasible, it is necessary
to __________ the relative level of job performance for each candidate on the basis of available
information.
 assign
 abandon
 ( predict)
 accept
13 Which of the following is considered an organizational blueprint, which prescribes the quantity
and time frame for when each end product will be assembled?
 ((MPS (Master Production Schedule))
 ERP (Enterprise Resource Planning)
 MRP (Material Requirements Plan)
 WBS (Work Breakdown Structure)
14 Some studies indicate the best approach for transformational change may have the chief
executive officer create an atmosphere for change
 and establish a reward system
 (but let others decide how to initiate change)
 but carefully set limits for the program
 and begin establishing a vision
15 Adoration of a charismatic leader by followers can lead to
 greater understanding of the company mission
 (difficulty in developing a successor)
 limiting suggestions of fixes and improvements
 a competitive work environment

4. 16 What can affirmative action assist organizations in achieving that diversity initiatives cannot?
 Increased productivity
 Maximizing creativity
 Maximizing workforce commitment
 (Correcting specific problems of the past )
17 Conflicts can be resolved by withdrawing from them or suppressing them. This conflict-
management technique is known as ________.
 compromising
 forcing
 accommodating
 (avoiding)
18 In order to make their firm a learning organization, managers should
 (reinforce interdependence and reduce boundaries)
 avoid the use of cross-functional teams
 penalize mistakes
 increase the degree of departmentalization
19 A project can be segmented into which of the following?
 (Work packages)
 Success markers
 Events
 Sub-jobs
20 An example of control criteria that can be used in any situation is ________.
 (employee satisfaction)
 number of calls taken per day
 client requests completed per hour
 average time to process paperwork

5. 21. ____________ is the biggesthurdle to overcome in a pay-for-performance plan.
 Merit-payincreases
 Compensationequation
 (Inflation)
 Salarycap performance level
22 Active listening requires:
(summarizing all areas of the performance-interview feedback discussion)
interruptions to get your point across
verbal communications only
summarizing only the areas of agreement
23 As a university student, your institution’s social principles and practices reflect on you, as a
stakeholder, in the organization. Therefore, it is your right to question how these practices should
be evaluated in relation to the social issues that the school is addressing. If your university
provides job-share programs, builds a day-care facility, and only uses recycled paper, it could be
said to be ________.
 socially aware
 fulfilling its social obligation
 socially image conscious
 (socially responsive)
24 ________ refers to an individual’s belief that he or she is capable of performing a task.
(Self-efficacy)
Self-determination
Emotional contagion
Affect intensity
25 In performing a SWOT analysis, which of the following would be considered as a threat?
 Lack of a strategic plan
 Recognized brand
 (Competitors)
 Increased product demand

6. 26 Mary arrives at her new job. Before she can begin actually doing the work, she must
complete a series of activities including role playing and virtual reality interactions. What type of
training method does Mary’s new employer use?
 On-the-job training
 Information presentation
(Simulation)
Organizational development
27 In _____, workers have been fired for refusing to quit smoking, for living with someone
without being married, drinking a competitor’s product, motorcycling, and other legal activities
outside of work.
 invasion of privacy
 defamation
 constructive discharge
 (lifestyle discrimination)
28 Training that results in ______ is costly because of the cost of training (which proved to be
useless) and the cost of hampered performance.
 (negative transfer of training)
 simulation of training
 applicability of training
 reinforcement of training
29 According to the job characteristics model, autonomy is defined as the degree to which
 a job requires completion of a whole and identifiable piece of work
 a job has an impact on the lives or work of other people
 a job generates direct and clear information about performance
 (a job provides the worker freedom, independence, and discretion)
30 Which of the following is an element that addresses elimination of waste under lean
production?
 Production ahead of demand
 (Kanban production control system)
 Group plant loading technology
 Minimized run times

7. ** Exam Details **
Your exam has been submitted
OK Campers …. I missed 3 questions …. Didn’t tell me
which ones I missed, so …. Get an early start so you can
research.
Status: Submitted on 2015,
Results: 27/30 (90%)
Number of Questions: 30 questions
Time Limit: 3 hours