The document discusses the implementation of DevOps and continuous delivery in a large financial organization, highlighting the cultural and technological challenges faced. It emphasizes the importance of collaboration between development and operations teams, the creation of ambassador roles, and the need for open communication and sharing of responsibility. Achievements noted include improved understanding between teams and alignment with business needs, along with plans for future DevOps events and engagement across departments.

1. The journey of
DevOps and Continuous Delivery
in a large financial organization
@markheistek / ING.nl
@krisbuytaert / Inuits.eu

2. Kris Buytaert
I used to be a Dev,
● Then Became an Op
● Chief Trolling Officer and Open Source Consultant
@inuits.eu
● Everything is an effing DNS Problem
● Building Clouds since before the bookstore
● Some books, some papers, some blogs
● Evangelizing devops since Gent 2009
●

3. Mark Heistek
Working at ING IT Netherlands
● I used to be a process guy in IT world
● Evangelizing Continuous Delivery and DevOps within
ING
●

5. Where were we heading ?

6. ING is here

7. How to make a dream come true?

8. How did Kris enter the building?
Evangelising #devops in Amsterdam ,
talk : Building a #devopsy team
Slide 7: Do not call it a devops team
ING has 150 of them
Despite the culture and technology mismatch : Can you Help ?

9. Large environments

10. The walls of confusion

11. Lost in Translation
version control vs configuration management
operations vs operations
agile vs agile
devops <> devs doing ops work

12. Oldschool Bank vs devops Culture
Keeping up Appearances
Hero Culture
Paper moving
Blame Culture
Hiding In Processes
Doing the thing right
It's not my problem
Sharing
Open source
No Blame
Flow
Doing the right thing
Share responsibility

13. Actions (Kris)
Interviews
●
Management Presentations
●
Embed in team
●
Public Primers
●
Internal Devopsday
●
Pipeline / CI Workshops
●

14. The only way is UP

15. Actions (Kris)
Create Ambassadors
●
Take ING to #devopsdays Paris
●
Document as is
l => to be
●

16. Burn the Silos

17. Devopsday ING
Copy devopsdays format
●Bring in the keynotes
l (John Willis, Damon Edwards, Kief Morris)
● Stirr up the discussion
● Enable sharing
● Hook up to devopsdays Amsterdam
●

18. Other events
Buzz communities
●
Continuous Delivery Experience
●
DevOps Safari
●

19. Automation

20. Metrics

21. A high profile DOS attack
Metrics
●
The right tools
●

22. Achievements so far
•
•
•
•
•
There has become understanding in each other work (Dev & Ops)
Teams focusing on the application
Boosted IT academy
Growing towards business’ needs
Right mindset is growing

23. Challenges
Big Bang : May 1st 2013
l
20-60-20
l
Can you change culture ?
l
Different teams are on different levels, speed varies
l
Engage all parties
l Legal
l Finance
l IT
l
How to deal with Middle Management
l
Share more stories
l

24. Rome/Etsy was not build in 1 day

25. Future
l
l
l
l
New Internal #devopsdays
l Including business
l Operations
Open Source Event
Example Pipeline for ITMgmtConference
Dedicated devopsdays per team

26. Q&A
l
l
Questions ?
Contact
l Mark.Heistek@ing.nl / @markheistek
l Kris.Buytaert@inuits.eu / @krisbuytaert