Value stories - 5th Issue

STORIES
THAT
MADE
A
DIFFERENCE
ISSUE 05
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EMBRACING THE NEW REALITY

VALUE STORIES|ISSUE 5 3
CONTENTS
PROLOGUE
EMBRACING TRANSITIONS
The fifth edition of Value Stories highlights the successes
of our partner community in integrating innovative
technologies and customizing them, while at the same
time ensuring business continuity for customers in any
environment.
In this issue, the success stories demonstrate how our
partners helped a leading banking provider in the UAE to
gain easy accessibility and portability of their customers’
applications, empowered a bespoke architectural &
metalwork company to virtually explore a product before its
even built, and transformed the delivery of patient care for a
leading healthcare organization in the UAE.
The ten stories show the transformation that partner
organizations have brought about in their businesses
in terms of maximizing market opportunities across the
Middle East.
In addition to this, the impact on business strategy has
been profound. New technologies such as cloud, SaaS and
mobility are transforming the way people work.
As the digital workspace evolves in response to rapidly
evolving business needs, virtualization of desktops and
applications will play a key role in rethinking how we work
– bringing streamlined management, reduced costs, and
increased flexibility and efficiency for end-users.
Today, digital workspace has reached a turning point and
is rapidly becoming the differentiator in the marketplace.
Nonetheless, the good news is that this transition will
embrace and flourish channel partners who are armed with
an array of solutions that accelerate adoption.
As always, Redington works with its technology partners
to offer seamless integration and quicker time to value that
customers need to manage the digital risk.
SAYANTAN DEV
Senior Vice President, Redington Value
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Published by
DATA DRIVEN
Masterworks
ENHANCING
PROFITABILITY
Robosoft Solution
COMBINING
INNOVATIONS
Agile Cloud Solutions
UNLOCKING
EFFICIENCIES
Zero&One
ADAPTING TO
CHANGE
PCS Kuwait
POWERING
THROUGH
ICD Technologies
CUTTING
COMPLEXITY
Alpha Data
BRIDGING
THE GAP
Deltron
THE PERFECT
MATCH
Aerizo
INTEGRATING
SKILLS
Intertec Systems

VALUE STORIES|ISSUE 54
MUHANNAD ABU-HIJLEH, SENIOR ACCOUNT MANAGER, MASTERWORKS, OUTLINES HOW THE
INDEPENDENT BUSINESS INTELLIGENCE (BI) FIRM IN KSA DELIVERED A DATA ANALYTICS PROJECT
WITH TABLEAU SOFTWARE.
To collect and
connect the data
To simplify data
monitoring
To get a single
place of truth for
the data
Offered reliable
and proven
solution
Met all aspects
of customers’
demands
Delivered insights
accurately
M
aster Works, a leading Sau-
di-based IT services company
specializing in data management,
has disclosed the details of a suc-
cessful project it has started for a
semi-government entity.
Master Works provides world-
class Business Intelligence, Data
Warehousing, Big Data, Data Inte-
gration, Data Quality, Data Gover-
nance, Master Data Management,
Location Intelligence, Mobile BI
Solution and Services, Digitization, AI & ML and RPA
to customers across all industries.
The firm has been helping business and technol-
ogy work together to protect existing data invest-
ments and unlock their business value using the
most advanced tools, technologies, and methodolo-
gies available.
The customer faced several challenges when
it decided to embark on its data analytics journey.
Having understood the customers’ requirement and
vision thoroughly, Muhannad Abu-Hijleh, Senior Ac-
count Manager, Masterworks and his team were cer-
tain that Tableau software was the ideal solution to
address this challenge.
Muhannad said, “We can combine data from dif-
ferent areas and gain new insights with Tableau. Tab-
leau Software helps people see and understand their
data by building software for fast analytics and rap-
id-fire business intelligence.”
“The client team and Master Works team start
CUSTOMER’S OBJECTIVE: WHY TABLEAU SOFTWARE?
DATA
DRIVEN
CUSTOMER: A SEMI-GOVERNMENT ENTITY IN KSA

Understood the
challenges of
the customers’
requirements
Enhanced
implementation
through in-depth
support
Best Tableau
certified engineers
AT A GLANCE
CUSTOMER: A Semi-
Government Entity in KSA
OBJECTIVE: To collect and
connect the data from other
entities
CORE REQUIREMENTS: To create a single
place of truth for the data
SOLUTION IMPLEMENTED: Tableau
Software
PARTNER: Master Works
THROUGH FUNCTIONAL COMPETENCE AND
BASED ON A TRUSTING PARTNERSHIP, WE HAVE
PROVABLY CREATED PERMANENT SUCCESS FOR
OUR CLIENTS.”
MUHANNAD ABU-HIJLEH, MASTER WORKS
getting the data from internal and
external entities, and inject these
data in the data warehouse after
implementing the data quality pro-
cedures thus enabling the client to
have a single place of truth of data
and real dashboards”.
Master Works will successfully
implement the solution over the
project period in collaboration with
the client, in a professional, tar-
get-oriented and pragmatic way.
“For us, the first six months
have been a success in collect-
ing the data, implementing the
data quality, building the data
warehouse and data marts and
KPIs. We then launched the dash-
boards using Tableau. The pur-
pose is to get a single place of
truth of data for our respected
client,” said Muhannad.
“Through functional compe-
tence and based on a trusting
partnership, we have provably
created permanent success for
our clients.”
Moreover, Master Works is a
Tableau Software Value Reseller
(VAR) and Implementation Partner.
Master Works and Tableau have
worked together to help many or-
ganizations see and understand
their data.. n
HOW MASTER WORKS DID IT?
MASTER WORKS

PRITHVI RAJ KANDIMALLA, BUSINESS DEVELOPMENT MANAGER, ROBOSOFT SOLUTIONS ON WHY
ROBOENERGY BUILT ON MICROSOFT DYNAMICS 365 PLATFORM, WAS THE MOST COMPATIBLE
SOLUTION FOR THE CUSTOMERS’ REQUIREMENTS.
To have a single
tracking platform
for its multiple
business lines
To track the cost To enhance
security of
operations
Interconnected
security
Plan, estimate
and manage deal
transaction costs
and revenues
Comprehensive
business solution
G
P Global is majorly into commodity
trading, manufacturing, refinery and
terminals. They are also into oil and gas
trading and bunkering, which is noth-
ing but vessels which carry fuel oil. The
company is into Agri-trading, mineral
trading, retail outlets, shipping, logis-
tics, aviation fueling.
With a scope of comprehensive
services, the customer has multiple
verticals in a group, where you need all
group level consolidation, and single
ERT talking to multiple business specific solutions.
For example, in refining you have a terminal manage-
ment solution, which needs to be integrated into the
core ERT to get all the details. In terms of trading and
bunkering, there is an energy trade risk management
system, where the hedging is done, and this needs to
be integrated into the system.
The biggest challenge they faced was that in
terms of one contract or one bunker, they couldn’t
track the original cost, shipping cost and the custom
cost. Considering the scale of business, the custom-
er decided that the firm needed a solution that would
not only give them a clear insight into their budget
economy but also create a single platform for their
multiple line of businesses.
After analyzing the benefits of Roboenergy built
on Microsoft Dynamics 365, and taking into consid-
eration the company’s scale of operations, Prithvi
Raj Kandimalla, Robosoft Solutions, was convinced it
was the most ideal solution for the firm.
Prithvi said, “Roboenergy is a solution, which is
built very specifically for this business scenario. It
gives a clear insight in terms of tracking, and what
would be the customers’ projected cost and margin,
and the tracking of all the revenues and expenditures
for a budget plan.”
With Roboenery, the customer could now monitor
the various shipments within the same contract and
enhance its profitability, which they have not been
able to achieve before.
CUSTOMER’S OBJECTIVE: WHY ROBOENERGY SOLUTION?
ENHANCING
PROFITABILITY
CUSTOMER: GP GLOBAL

Understood core
requirements
Carried out the
implementation
smoothly
Provided a
complete end-
to-end managed
service offering
AT A GLANCE
CUSTOMER: GP Global
OBJECTIVE: To have a
single tracking platform
for its different entities and
multiple business lines
CORE REQUIREMENTS: To enhance
profitability
SOLUTION IMPLEMENTED: Roboenergy
built on Microsoft Dynamics 365
PARTNER: Robosoft
“THE CUSTOMER HAD BEEN TRYING TO
IMPLEMENT MICROSOFT DYNAMICS 365 FOR
A COUPLE OF YEARS, AND THEY WERE FAILING
MISERABLY IN THE ENTIRE PROCESS. IN THE
YEAR 2011, ROBO SOFT JOINED THE PROJECT,
REVISING THIS IMPLEMENTATION.”
PRITHVI RAJ KANDIMALLA, BUSINESS DEVELOPMENT MANAGER,
ROBOSOFT SOLUTIONS
Prithvi added, “The customer
had been trying to implement Mic-
rosoft Dynamics 365 for a couple of
years, and they were failing misera-
bly in the entire process. In the year
2011, Robosoft joined the project,
revising this implementation.”
The implementation began in
2011 and it took about four to six
months for Robosoft to streamline
all the solutions for the customer.
As a partner, one of the main
challenges Robosoft faced was to
createasingleplatformforallthedif-
ferent entities and line of business.
Prithvi said, “Building and im-
plementing a common platform for
multiple business lines across dif-
ferent countries that GP Global ca-
ters to was a major challenge. We
had to bring out everything on a
Microsoft Dynamics 365 platform
in order to be able to cater the di-
verse business requirement.”
“We built a complete manufac-
turing for the oil and gas sector,
terminal management, refinery
management and trader man-
agement. We designed these five
verticals for the customer to use a
single platform across the globe.”
He concluded by saying, “An-
other thing that we implemented
across the organization was the
SharePoint intranet. This was the
biggest advantage for the cus-
tomer because they had a single
login ID across the globe, and the
CSO levels were able to see the
data across the organization and
throughout the department with a
single click of a button.” n
HOW ROBOSOFT SOLUTIONS DID IT?
ROBOSOFT SOLUTIONS

SHAHNAWAZ ALI, MANAGING DIRECTOR, AGILE CLOUD SOLUTIONS, DESCRIBED HOW THE FIRM
UTILIZED MICROSOFT 365 SOLUTION FOR AN INVESTMENT COMPANY, ENABLING THE CUSTOMER
TO EMPOWER EMPLOYEES TO WORK IN NEW AND FLEXIBLE WAYS.
Data security,
compliance and
governance for
the information
published on cloud.
Interconnected
security
Reliable and secure
solution
Easy for internal
teams and users to
collaborate
A
gile Cloud Solutions LLC (AGCS) is a
niche IT Services organization with
profound efficiency in and Microsoft
Cloud Solutions, IT Infrastructure, IT
Service Management.
With a team of solutions architects
having thorough hands-on over the
suite, the firm claims to have implement-
ed potentially more projects in Micro-
soft EMS than any other cloud solutions
provider partner across Middle East and
Asia Pacific.
Shahnawaz Ali, Managing Director, Agile Cloud
Solutions, said, “We, at AGCS are involved exclusively
and specialize in the area of cloud managed IT ser-
vices. AGCS comprises a team of principal solution
architects, technologists and problem solvers hold-
ing rich experience of a decade plus of thorough
hands-on and intellect in planning, designing and im-
plementing migration and managed services to Mic-
rosoft Azure Cloud platform backed with 24×7 cus-
tomer support. Our offerings cover the entire range
of cloud and data center services particularly from
Microsoft Enterprise Domain.”
ACGS was tasked with the responsibility of helping
Royal Group, a leading Abu Dhabi-based investment
company, to protect and secure the organization, and
empower employees to work in new and flexible ways.
One of the challenges deterring this primary ob-
jective was the lack of complete feasibility of how to
migrate the resource in terms of cloud services that
Microsoft 365 offers.
Ali said, “Our approach focuses on innovative
ways of business, thereby combining IT innovations
and adoption while leveraging an organization’s cur-
rent assets. We implemented the Microsoft 365 solu-
tion, which is a complete enterprise mobility and se-
curity for M365.”
The firm implemented the solution for Royal Group
Abu Dhabi successfully within the given timeframe.
CUSTOMER’S OBJECTIVE: WHY MICROSOFT 365 SOLUTION?
COMBINING
INNOVATIONS
CUSTOMER: ROYAL GROUP, ABU DHABI (UAE)
Complete user
mobility with MDM
and MAM solutions
End point
protection across
entire infrastructure

Profound efficiency
in Microsoft cloud
solutions
Heightened end-
user experience
Creating a durable
solution for every
workload
AT A GLANCE
CUSTOMER: Royal
Group, Abu Dhabi (UAE)
OBJECTIVE: Protect and
secure organization and
empower employees to
work in new and flexible
ways.
CORE REQUIREMENTS: Ensuring no
unauthorized access with alerting
system incorporated based on breach
and severity.
SOLUTION IMPLEMENTED: Microsoft
365
PARTNER: Agile Cloud Solutions
“OUR APPROACH FOCUSES ON NEW
WAYS OF BUSINESS, THEREBY COMBINING
IT INNOVATIONS AND ADOPTION WHILE
LEVERAGING AN ORGANIZATION’S CURRENT
ASSETS.”
SHAHNAWAZ ALI, MANAGING DIRECTOR,
AGILE CLOUD SOLUTIONS
According the MD, the firm
faced no obstacle during the im-
plementation process because of
its expertise in this field.
“We do not provide any kind
of solution in which we don’t have
a competent in place. But yes, at
times there are issues with Mic-
rosoft when they keep upgrading
their back-end infrastructure and
sometimes we get lack of commu-
nication from Microsoft and in that
case, we have to work around it.”
Ali highlighted that the firm offi-
cially offers a full training to its cus-
tomers, which is again at zero cost.
Post the training, the firm also
provides a complete transfer of
knowledge about the implemen-
tation to the developer, who will
oversee the entire system and who
knows what exactlyACGS has done.
“We’ve basically done POC for
Royal Group for a week. They test
the functionality and security of ev-
ery feature of the enterprise mobility
andsecurityandtheyareveryhappy
with the product. We have focused
more on to the professional man-
aged services and even Microsoft
recommendsusbecausethePOCis
successfullycompleted.”
Ali also emphasized that in terms
of expertise, the organization is de-
livering from level 100 to level 400.
“When the customer is satis-
fied with Microsoft’s product fea-
ture, we demonstrate them in the
POC and whatever the days, this is
the time of concession. n
HOW AGILE CLOUD SOLUTIONS DID IT?
AGILE CLOUD SOLUTIONS

ALI EL KONTAR, FOUNDER AND CEO, ZERO&ONE ELABORATES ON HOW THE FIRM UTILISED AWS TO DESIGN
A CUSTOMISED PLATFORM FOR AN ENERGY SERVICE COMPANY, ENABLING THE CUSTOMER TO GO FASTER TO
MARKET AND DELIVER A HIGHLY RELIABLE PLATFORM.
To build a single
platform able to
handle real time
monitoring and
control
To retain data for
future analysis
To reduce
operating costs
Unlocks
efficiencies
and operational
benefits
Focus more on
core competencies
Deliver a highly
reliable platform
G
reen Power Generation is an energy
service company that helps its clients
– whether managing residential or com-
mercial buildings or operations, ware-
houses, schools, hospitals – reduce their
energy consumption by monitoring and
controlling their energy usage while also
providing recommendations for maxi-
mum energy savings. Unable to find one
single platform able to handle real time
monitoring and control, GPG depended
on multiple platforms which lacked scal-
ability, real-time monitoring and offered no possibili-
ty to retain data for future analysis and reporting.
The customer approached Zero&One, an Ama-
zon Web Services advance consulting partner, who
is recognised for its customer-centric approach, ex-
clusive focus on AWS and its multiple competencies.
To realise the goal of building a real-time mon-
itoring and control system, Zero&One worked with
Green Power Generation to build JellyFish, a highly
available, proprietary, serverless SaaS platform on
AWS leveraging 100 plus AWS Lambda functions
and an API gateway.
Ali El Kontar, Founder and CEO, Zero&One, said,
“While Zero&One handled the development and op-
erations, Green Power Solutions was able to focus
on their daily operations, client servicing and com-
petitive edge in optimising energy usage, unaffect-
ed by the absence of in-house expertise.”
By adding resources and extra hours of work,
Zero&One reduced their development time by half
and delivered the platform within the specified
time limitation.
The company realised immediate cost savings
through the scalable, pay-per-use model and the
removal of the per-sensor-charges they incurred
in the past.
“The multi-tenant SaaS architecture both added
a new revenue stream based on managed services
of Green Power Generation’s clients while simulta-
neously offering them a fast and simple onboarding
process,” Kontar added.
The collaborative effort between Zero&One and
CUSTOMER’S OBJECTIVE: WHY AWS SOLUTION?
UNLOCKING
EFFICIENCIES
CUSTOMER: GREEN POWER GENERATION

Reduced customer on-
boarding time by 50 percent
Provided a complete end-to-
end managed service offering
AT A GLANCE
CUSTOMER: Green
Power Generation
OBJECTIVE: To build
real-time monitoring and
control system
CORE REQUIREMENTS: Retain data
for future analysis and reporting
SOLUTION IMPLEMENTED: Amazon
Web Services (AWS)
PARTNER: Zero&One
“AWS TOOLS SUCH AS KINESIS HELPED US
ACHIEVE REAL-TIME DATA AND GATHER A HUGE
AMOUNT OF INFORMATION.”
ALI EL KONTAR, FOUNDER AND CEO, ZERO&ONE
GPG lead to a state-of-the-art
Energy Management Platform on
top of AWS.
Moreover, GPG were able to
offer customers customised re-
porting and adapt their custom-
ers’ request in record time.
Kontar said, “We began re-
ceiving huge data when we tried
to get 5000 sensors onboard, so
we had to rethink our architec-
ture. That was particularly chal-
lenging for us, because control
and tracking should be done
in real time. AWS tools such as
kinesis helped us achieve re-
al-time data and gather a huge
amount of information.”
“The first phase was com-
pleted in six months and we de-
veloped a continuous delivery
system so that we can continue
to develop and go to production
in a continuous way, where we
can add any new features and
updates immediately.”
According to Zero&One, the
creation of a continuous inte-
gration and distribution sys-
tem using AWS services was
the ground-breaking part of
the implementation.
By relying on Zero&One Man-
aged Service, GPG was able to
fully focus on their core compe-
tency and build a strong long-
term partnership.
Kontar added, “As long-term
partners, Zero&One will contin-
ue to support Green Power Gen-
eration and continue to man-
age its infrastructure as well as
maintaining the platform and
ensuring smooth operation.” n
HOW ZERO&ONE DID IT?
ZERO&ONE

HUSSAIN MA’AD, PARAMOUNT COMPUTER SYSTEMS (PCS), KUWAIT, EXPLAINS HOW THE FIRM HAD
TO ENSURE THAT THE MIGRATION TO MICRO FOCUS FORTIFY SOLUTION WAS NOT ONLY SEAMLESS
BUT ALSO, ONCE SUCCESSFUL, COULD HELP MANAGE SOFTWARE SECURITY ACTIVITIES.
To automate
application
security testing
To secure
application
development
program
To identify
and remediate
vulnerabilities in
the applications
Covers the entire
software lifecycle
Eliminates
vulnerabilities
Builds a secure
software
A
leading Kuwait-based telecom provid-
er offers mobile, broadband internet
and corporate managed services tai-
lored to the needs of customers and
businesses. The company’s major
focus is to provide communications
services, aiming to be the number one
choice for world-class communica-
tions services in Kuwait.
The customer needed to automate
application security testing with visibil-
ity across the entire AppSec program.
It aimed to identify the vulnerabilities in organizations’
applications and remediate them early in the software
development lifecycle.
However, the customer was experiencing issues in
terms of DevOps and getting the approvals from the
different departments for integrations and automa-
tion. They reached out to Paramount Computer Sys-
tems (PCS), a leading cybersecurity provider for com-
panies across the Middle East.
PCS Kuwait enables customers to protect their
critical Information assets and infrastructure through
a prudent combination of people, process and tech-
nology. Headquartered in the UAE, the firm has offices
in Qatar, Kuwait, Oman, Bahrain and Kenya.
Analyzing the customer requirements careful-
ly, PCS Kuwait was confident that it could solve
the customer’s challenges through Mirco Focus
Fortify solution.
Ma’ad said, “We deployed Mirco Focus Fortify for
static and dynamic application security testing and
WebInspect for pre-production dynamic testing of
the most business-critical applications. The customer
CUSTOMER’S OBJECTIVE: WHY MICRO FOCUS FORTIFY SOLUTION?
ADAPTING TO
CHANGE
CUSTOMER: A LEADING TELECOM PROVIDER IN KUWAIT

Understood
the customer
challenges
Automated the
solution based
on the customer
expectation
Collaborated with
Redington PS
professionals
AT A GLANCE
CUSTOMER: A leading
telecom provider in Kuwait
OBJECTIVE: To automate
application security testing
and secure application
development program
CORE REQUIREMENTS:
To Identify and remediate
vulnerabilities in
organizations applications early in the
software development lifecycle.
SOLUTION IMPLEMENTED:
Micro Focus Fortify
PARTNER: Paramount Computer Systems
(PCS) – Kuwait
“THE CUSTOMER COULD BE AT EASE AS THIS
SOLUTION ENABLED THE ORGANIZATION TO
AUTOMATE APPLICATION SECURITY PROGRAM
BY EXPANDING ITS VISIBILITY ACROSS THEIR
APPLICATION SECURITY TESTING PROGRAM.”
HUSSAIN MA’AD, PARAMOUNT COMPUTER SYSTEMS (PCS),
PCS KUWAIT
could be at ease as this solution en-
abled the organization to automate
application security program by ex-
panding its visibility across their ap-
plication security testing program.”
“It took us two weeks for the
entire implementation, which in-
cluded multiple workshops for
the company.”
One of the main challeng-
es faced by PCS Kuwait was the
adoption of the new technology for
the DevOps team.
“We conducted a lot of work-
shops and online sessions for the
company and got them acquaint-
ed with the solution. They soon re-
alized the effectiveness and how
effortless the solution was, as well
as the seamless adoption.”
Through automated static
code analysis, the company devel-
opers can now eliminate vulnera-
bilities and build secure software
which scaled the organizations’
AppSec program.
Ma’ad added, “The solution also
offered a way for the management,
development, and security teams
to work together to prioritize, track,
validate, and manage software se-
curity activities.” n
HOW PCS KUWAIT DID IT?
PCS KUWAIT

PRANAV KUMAR, CHIEF EXECUTIVE OFFICER, ICD TECHNOLOGIES, DISCUSSES HOW THE UAE-BASED
SOLUTIONS PROVIDER SUCCESSFULLY IMPLEMENTED MIMECAST EMAIL SECURITY 3.0, ENABLING THE
CUSTOMER TO SECURE ITS DATA AND REPUTATION AGAINST CYBER-INFILTRATORS DURING COVID-19.
Robust security against rising
cyber-threats
Company’s data & brand
reputation protection
Multi-layered
& proactive
cybersecurity
Email Security,
Web-Security,
Brand-exploit
protect in one
platform
Solution from
reputed & cloud-
specialized cyber-
security vendor
A
leading global construction firm, reputed
for safety, efficiency and timely delivery,
has been a constant target for infiltrators.
The customer faced occasional issues
within the organisation, such as email
and endpoint related attacks. However,
things got worse when a property devel-
oper was presented a tax invoice of AED
27 Million by someone claiming to be the
construction company.
The tax invoice raised was an exact
replica of the original invoice used by
the construction firm. It showed the project name,
number and milestone details as well as the employ-
ee’s name and contact details. After carefully inves-
tigating this brand exploit, the email address was
found to be slightly different from the original one.
In addition to that, the customer was facing laten-
cy and virus-related issues with external parties re-
ceiving attachments of the architecture plan. Besides,
archived email had latency issues during retrieval,
leading to poor employee, client and vendor experi-
ence. Finally, due to their white-collar employees who
operate from home (during COVID-19) increased the
vulnerability to rapidly rising web-based attacks.
The customer reached out to ICD Technologies, a
UAE-based solution provider, passionate about shap-
ing the future of work, by bringing enhanced efficien-
cy and greater security to the clients in the region. The
company’s specialisation lies in the field of Intelligent
Cybersecurity and AI-powered Robotic Process Auto-
mation (RPA).
PranavKumar,CEO,ICDTechnologiessaid,“Ever-in-
creasingcloudadoptionisopeninganewwindowofop-
portunity to benefit from emerging technologies, such
as artificial intelligence (AI), IoT, robotics, etc. However,
it is also true that new emerging technologies have also
increased vulnerability to cyberthreats. It is the respon-
sibility of corporations to form a vision and strategy to
keep their people, organisation and supply chain safe”.
The solution consultants at ICD Technologies were
certain that Mimecast Email Security 3.0 was the ideal
solution for the customer’s challenge.
“We began with a cybersecurity risk assessment,
identifying the areas of imminent risks, and we also pre-
pared a roadmap for the next 12 months. After the as-
sessment, we discovered that we needed to find a way
to protect the client at the perimeter, inside the organ-
CUSTOMER’S OBJECTIVE: WHY MIMECAST EMAIL SECURITY 3.0?
POWERING
THROUGH
CUSTOMER: A LEADING GLOBAL CONSTRUCTION COMPANY IN UAE

Assessment led
approach
Protected against
imminent threats
Deployed tools
& conducted
user awareness
trainings
AT A GLANCE
CUSTOMER: A leading global
construction company in UAE
OBJECTIVE: Robust security
against rising cyber-threats
CORE REQUIREMENTS: Email Security,
Email Archiving, Web Security, Brand Exploit
Protection
SOLUTION IMPLEMENTED: Mimecast Email
Security 3.0
PARTNER: ICD Technologies
“A COLLABORATIVE STRATEGY BETWEEN MY TEAM
AT ICD TECHNOLOGIES AND TEAM LEADERS AT
REDINGTON AND MIMECAST WERE VITAL TO THE
SUCCESS OF THIS IMPLEMENTATION.”
PRANAV KUMAR, CHIEF EXECUTIVE OFFICER, ICD TECHNOLOGIES
isation and network, and beyond
the enterprise – an all-pervasive
approach for a comprehensive and
proactive cyber security.”
“Mimecast Email Security 3.0
was ideal to stop impersonation,
ransomware, and other threats
like spear-phishing from dam-
aging the users, customers, and
brand of the organisation. Addi-
tionally, with independent archive
and fast recovery tools, important
construction communications can
be retained, identified, and purged
when necessary. Enterprise Archi-
val Solution not only guaranteed
a 7-second search SLA, but also
enabled them to comply with reg-
ulatory compliance such as the EU
General Data Protection Regula-
tion (GDPR).”
The implementation went live
during the second week of Feb-
ruary 2020, and it took two weeks
between assessment, testing, and
the full deployment of the solution.
According to the CEO the most
innovativeaspectoftheimplemen-
tation was its aligned approach
in helping the customer create a
vision and strategy to combat the
ever-evolving cyber-threats; fol-
lowed by an introduction and de-
ployment of Mimecast Email Se-
curity 3.0, which is an innovative
offering by itself.
“A collaborative strategy be-
tween myteam at ICDTechnologies
and team leaders at Redington and
Mimecast were vital to the success
of this implementation.”
As an outcome of the deployed
solution, the customer is now re-
lying on a multi-layered proactive
defense. The customer can extend
phishing protection beyond their
perimeter to protect their brand,
customers, employees, and supply
chain against attacks that may use
their digital assets.
Kumar concluded, “During
COVID-19, most white-collar em-
ployees are working from home,
while the organisation remains con-
fident that its data and reputation
cannot be breached.” n
HOW ICD TECHNOLOGIES DID IT?
ICD TECHNOLOGIES

SOHAIB AHMAD, SALES MANAGER, ALPHA DATA, OUTLINES THE ROLE THE DIGITAL TRANSFORMATION
SOLUTION PROVIDER HAS PLAYED IN HELPING A REGIONAL FINANCIAL CONGLOMERATE IN THE UAE TO
ENHANCE ITS BUSINESS PERFORMANCE BY PROVIDING EASY ACCESSIBILITY AND PORTABILITY OF ITS
CUSTOMERS’ APPLICATIONS.
Easy accessibility
of applications
Deliver better
customer
experience
Improve business
performance
Security and stability aspect Extends existing systems
A
regional financial institution faced mul-
tiple issues concerning the security
and stability aspects of its operational
systems and applications. The compa-
ny wanted to switch its applications to
a different platform hardware without
disrupting the end user experience. The
customer was therefore looking for a
solution that could address this problem
and also help in enhancing business per-
formance.
The firm reached out to Alpha Data,
one of the biggest system integrators in the UAE de-
livering a breadth of best-of-breed solutions to its
customers through its teams of pre-sales, post sales,
project implementation and support experts.
Sohaib Ahmad, Sales Manager, Alpha Data, said,
“We listened to the customer’s problems and came
up with the most ideal solution – Red Hat.”
Using Red Hat solution, Alpha Data was able to
overcome the challenges by providing the custom-
er with stability, scalability as well as security in their
system and an easy portability of their applications.
“It took us a month and a half to study the system,
highlight the issues, come up with a design and then
to get it approved. The implementation took about
four to six months and it’s still ongoing,” said Ahmad.
According to the sales manager, the obstacle
the firm faced was during the IT team’s security
clearance.
Ahmad added, “For us, the challenge was noth-
ing out of the ordinary. The NDA, the Master Ser-
CUSTOMER’S OBJECTIVE: WHY RED HAT?
CUTTING
COMPLEXITY
CUSTOMER: A LEADING REGIONAL BANKING INSTITUTION

Seamless
integration
Delivered the
solution with no
disruption for end-
user
Expertise in IT
services
AT A GLANCE
CUSTOMER: A leading
regional financial
instituion
OBJECTIVE: Easy
accessibility and
portability of applications
CORE REQUIREMENTS: Minimum
disruption for the end user
SOLUTION IMPLEMENTED: Red Hat
PARTNER: Alpha Data
“THE CREATIVITY IN OUR APPROACH HAS MADE
IT EASY TO MOVE THE APPLICATIONS FROM ONE
PLATFORM TO ANOTHER WITHOUT DISRUPTING
THE END USER EXPERIENCE.”
SOHAIB AHMAD, SALES MANAGER, ALPHA DATA
vice agreement and other docu-
ments had to be signed, however
this was not a challenge but just
a procedure.”
“The main element was to en-
sure we were completing these
procedures at a time without in-
terruption or end-user downtime.
We had to be extremely agile to
make sure nothing went down un-
expectedly or it could have led to a
major escalation.”
Ahmad also highlighted that
Red Hat has always provided ex-
cellent support to the company,
irrespective of the customer.
By relying on Alpha Data’s
solution and in-depth exper-
tise, the customer was able to
achieve its objectives. Pleased
with the smooth implementa-
tion process and benefits of the
solutions, the financial firm has
already begun another project
with the solutions provider.
Ahmad explains that the
customer’s main objective
was that end users should not
have any problems accessing
its applications, regardless of
any action such as updating,
boarding or patching, occur-
ring at the back end.
Ahmad concluded, “The cre-
ativity in our approach has made
it easy to move the applications
from one platform to another with-
out disrupting the end user expe-
rience. I have the confidence that
when I log in to the customer’s
application, I’m going to get the
response I need.” n
HOW ALPHA DATA DID IT?
ALPHA DATA

KULDEEP RAINA, MANAGING DIRECTOR, DELTRON, DISCUSSES DETAILS OF A PROJECT WHERE THE
FIRM IMPLEMENTED PTC CREO SOLUTION TO HELP A BESPOKE ARCHITECTURAL METALWORK COMPANY
VIRTUALLY EXPLORE A COMPLETE PRODUCT BEFORE IT’S BUILT.
To create digital
product prototype
To produce
photorealistic
renderings
To save operational
costs
Robust assembly
moduling
Flexible software Delivers distinct
set of capabilities
A
leading UAE-based specialist and solu-
tion provider in architectural metalwork
and glass sought an industry-leading
designer, enduring solution for design-
ing the structure and frame.
The company was looking for a
solution that would be agile enough
to provide the customer with an offer-
ing, which would allow him to access
technology with flexible control, offer
a quicker innovation cycle, and which
would involve proactive support and
lower upfront costs.
The firm reached out to Deltron, a leading digital
manufacturing solutions company and a one-stop
solution provider for engineering needs. One of the
customers’ core requirement was to create digital
protype for a product. It wanted to use these digi-
tal prototypes to understand how the designs would
perform in a real-world environment.
Another requirement was that the customer
wanted to produce photorealistic renderings that
would incorporate sophisticated handling of light
scenes, model appearances etc.
Kuldeep Raina, Managing Director, Deltron, said,
“The customer wanted a solution that would be
backed up by a proper technical firm and a reliable
technical support. PTC’s Creo parametric had all of
the features in a single solution. Based on that, we
recommended the solution to the customer and
they are using this solution for over two years now.”
The entire implementation was completed in
seven days, which was the time taken to install
the application software on the PC. Within a
month, the customer started using the solution
to its full potential.
CUSTOMER’S OBJECTIVE: WHY PTC CREO SOLUTION?
BRIDGING
THE GAP
CUSTOMER: ARCHITECTURAL METALWORK & GLASS COMPANY IN THE UAE

Offered ideal
industry-leading
solution
Carried out the
implementation
swiftly
Provided flexible
technical support
AT A GLANCE
CUSTOMER:
Architectural metalwork
& glass company in the
UAE
OBJECTIVE: Creating
digital prototype for a
product
CORE REQUIREMENTS: Ready
technical support whenever needed
SOLUTION IMPLEMENTED: PTC Creo
PARTNER: Deltron
“THE BEST THING ABOUT IMPLEMENTING
PTC CREO IS THAT IT INCORPORATES ALL THE
MODULES WITHIN IT, RATHER THAN HAVING THE
CUSTOMER CHOOSE EACH MODULE.”
KULDEEP RAINA, MANAGING DIRECTOR, DELTRON
Raina said, “The best thing
about implementing PTC Creo
is that it incorporates all the
modules within it, rather than
having the customer choose
each module. The solution that
we provide along with the sub-
scription effectively offers the
customer the benefit to cher-
ry-pick the module we need to
select and then utilize it in his
current software or based on
his current workspace.”
The architectural company
was able to enjoy a number of ad-
vantages using the solution. With
the smooth implementation pro-
cess from Deltron, it could create
digital prototype for the product,
which earlier used to be time con-
suming with physical prototyping.
Additionally, the customer is
also planning to explore other
possibilities with the PTC Creo.
Raina highlighted, “Be it the
flexibility or the deployment of
the licenses, and the accessibility
of the team’s design at various lo-
cation, Deltron did a fantastic job
for the customer and the deploy-
ment went fairly well.”
“In relying on this solution, I’m
very confident that the customer
will yield rewards for the its future
potential projects of similar scale
or much higher scale.” n
HOW DELTRON DID IT?
DELTRON

GLEN DSENA, MANAGING PARTNER, AERIZO, DESCRIBES HOW THE FIRM ENABLED A LEADING
HEALTHCARE GROUP IN THE UAE TO REDUCE THE IT COMPLEXITY WHILE ENSURING THE DELIVERY
OF REAL-TIME, CONNECTED HEALTHCARE THAT TRANSFORMS THE COST, QUALITY, AND DELIVERY OF
PATIENT CARE.
Optimize current
infrastructure,
workloads and
applications
Provide seamless
customer-focused
services
Reduce operational
expenses
Reduced capital
and operating
costs
Increased IT
productivity,
efficiency,
agility and
responsiveness
Faster provisioning
of applications and
resources
O
ne of the leading healthcare groups in UAE
which had a rehabilitation center in Al Ain,
was looking to optimize their current infra-
structure, workloads and applications to
support their vision of providing seamless
customer-focused services along with hu-
man experience and innovation.
The challenge they were facing was
that they had a mix-and-match of server
infrastructure from multiple vendors, mak-
ing it difficult to manage and troubleshoot
issues. This would affect their delivery
services as they were not able to mobilize apps and
services thus causing customer dissatisfaction.
The customer was keen to have a solution which
would reduce the IT complexity while ensuring the
delivery of real-time, connected healthcare that trans-
forms the cost, quality, and delivery of patient care.
After going through a thorough selection process,
they selected Aerizo based on their technical exper-
tise to implement such a solution.
Aerizo, being a VMware partner, proposed con-
solidation of all workloads and virtualizing their IT
infrastructure. The objective was to achieve in-
creased IT productivity, efficiency, agility & re-
sponsiveness and faster provisioning of applica-
tions and resources.
Glen Dsena, Managing Partner – Aerizo, said,
“Virtualization is the key and at the heart of digital
transformation that many companies are trying to
achieve today. With virtualization, companies can
consolidate their data centers and achieve busi-
ness continuity, leading to reduced cost and im-
proved productivity. Data center consolidation en-
ables companies to reduce capital expenditure by
increasing utilization of existing hardware.”
The implementation of consolidating and mov-
ing the workloads onto the virtual machines at the
primary site was done in over two weeks and set-
ting up the disaster recovery site (secondary site)
took a week, thus completing the entire implemen-
tation in three weeks from the design phase.
CUSTOMER’S OBJECTIVE: WHY VMWARE VSPHERE SOLUTION?
THE PERFECT
MATCH
CUSTOMER: A LEADING HEALTH CARE GROUP IN THE UAE

Showcased
the benefits
of virtualized
environment
through details
PoC’s
Cost saving
and enhanced
performance
Smooth and
hassle-free
implementation of
virtualizing primary
and DR sites.
AT A GLANCE
CUSTOMER: A leading
health care group in the UAE
OBJECTIVE: Ensuring
delivery of real-time and
connected healthcare
CORE REQUIREMENTS: Reducing
IT complexity
SOLUTION IMPLEMENTED:
VMware VSphere
PARTNER: Aerizo
“THE INNOVATIVE ASPECT OF THIS
IMPLEMENTATION IS THAT THE UNPLANNED
DOWNTIME IS MINIMIZED WITH VMWARE
VSPHERE HIGH AVAILABILITY AND FAULT
TOLERANCE.”
GLEN DSENA, MANAGING PARTNER, AERIZO
The major challenge the firm
faced in implementation was get-
ting a downtime.
“Being a healthcare facility,
the systems needed to be up and
working 24x7. But our technical
team is well-equipped to deal with
such challenges and completed
the migration from physical to
virtual machines with minimum
downtime and not causing dis-
ruption of mission-critical applica-
tions,” said Dsena.
“The innovative aspect of the
implementation is that the un-
planned downtime is minimized
with VMware vSphere high avail-
ability and fault tolerance.”
High availability provides
cost-effective failover protection
against system outages by auto-
matically restarting VM’s when an
outage is detected.
Fault tolerance takes this a step
further by running an identical copy
of the workloads in one step on a
separate server. If the primary in-
stance goes down, the secondary
instance continues where the pri-
mary ended, providing continuous
availability for the customer’s mis-
sion critical applications.
Dsena said, “vsphere eliminates
planned downtime with vMotion.
Unlike physical environments, if you
know the downtime will occur, you
can pre-emptively move VM’s to
another server, retaining all network
connections and identities, thus
keeping all applications working.” n
HOW AERIZO DID IT?
AERIZO

LIKHITH S, ENTERPRISE ARCHITECT - INFRASTRUCTURE AND SECURITY PRACTICE, INTERTEC SYSTEMS, EXPLAINS
HOW THE FIRM ASSISTED A GOVERNMENT ENTITY TO HAVE THE RIGHT DATA IN ORDER TO ACHIEVE FULL
AUTOMATION AND CAPABILITIES TO MAKE INFORMED DECISIONS VIA ADVANCED ANALYTICS.
To integrate the
right data
To achieve full
automation and
capabilities
To make informed
decisions via
advanced analytics
Flexibility Integration
capabilities
Use-case
development
I
ntertec Systems is a regional IT services and
solutions provider serving government, BFSI,
retail, real estate healthcare and service provid-
ers across the Middle East and India. Intertec’s
key capabilities include digitalization, IT ser-
vices and operations, infrastructure solutions,
cloud, smart assets and IoT, and cybersecurity.
Intertec was tasked with the responsibility
of helping a government entity who had abso-
lutely no visibility into their organizational data.
The customer needed to make sure that the
data were consistent and reliable without any
malicious content. This data, according to the entity,
is leveraged to take mission critical business deci-
sions by the team of executives, which otherwise
could cause havoc.
After spending considerable time understand-
ing the core requirements, the Intertec Systems
team knew without a doubt that Micro Focus Arc-
Sight solution would perfectly address the cus-
tomer’s challenge.
“The government entity had no technology
capabilities prior to our engagement,” said Likh-
ith S, Enterprise Architect - Infrastructure and
Security Practice, Intertec Systems. “With our
solution, their teams now have access to real time
data from IT and OT environments, and are able to
make dynamic decisions through their AI enabled
data analytics platform.”
Post technical assessment, Intertec decided
to bank on multiple technologies such as hybrid
IT, cybersecurity, data centre built, data analytics
platform, etc.
Likhith said, “A major component is ArcSight.
Specific use-cases had been developed along with
the data team, application team and the customer to
CUSTOMER’S OBJECTIVE: WHY MICRO FOCUS ARCSIGHT SOLUTION?
INTEGRATING
SKILLS
CUSTOMER: A GOVERNMENT ENTITY IN THE UAE

Identifying the
right stakeholders
Partner ecosystem Expertise in
deploying
large projects
in government
industry
AT A GLANCE
CUSTOMER: A
government entity in the
UAE
OBJECTIVE: New AI
data analytics solution
deployment; monitoring
activities in data centre
and IoT devices.
CORE REQUIREMENTS: Monitor, alert
and track security anomalies across
the IT and OT environments.
SOLUTION IMPLEMENTED: Micro
Focus ArcSight
PARTNER: Intertec Systems
“REDINGTON EXTENDED ITS HELP WITH THE
IMPLEMENTATION AT AREAS WHERE WE HAD
LIMITED SKILLS ON THE INTEGRATION.”
LIKHITH S, ENTERPRISE ARCHITECT - INFRASTRUCTURE AND
SECURITY PRACTICE, INTERTEC SYSTEMS
finalize the design phase. Alerts
are currently being monitored
from the customers’ SoC.”
The overall project was im-
plemented over a period of six
to nine months with the ArcSight
taking on the last few months.
The users had also been provid-
ed with the necessary training by
Intertec Systems.
The enterprise architect high-
lighted, “Redington extended its
help with the implementation at
areas where we had limited skills
on the integration.”
As the data was extracted
from multiple sources/platforms,
integrating them was a key chal-
lenge, explained Likhith.
“Even a small error would lead
to invalid data thus defeating the
overall purpose of this project.
We integrated the logs from IT
and OT environment and devel-
oped the use cases for their pe-
culiar scenarios.”
He concluded by saying, “The
project’s key accomplishments
are the amount of visibility, in-
cident response and reducing
the attack surface. The manage-
ment have also been benefited
in several ways, such as getting
insights into real time IT and OT
data, better decision-making ca-
pabilities, etc.” n
HOW INTERTEC SYSTEMS DID IT?
INTERTEC SYSTEMS

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