Applying customer insight to make better informed decision making, Kingston u...localinsight
The document outlines Kingston Upon Hull City Council's Capital and Asset Rationalisation Programme. The objectives are to build stronger public sector partnerships, reduce the public estate through customer insight to focus assets on customer needs, and test the approach in a pilot area. The pilot aims to reduce assets by 25% and maintenance costs by 30% while maintaining service access. It details analyzing transactional, health, and crime data to classify residents into 10 groups to understand service usage and inform asset placement. The North Carr pilot area analysis of assets, customer profiles, and key services is presented to demonstrate the approach.
The Havering over 65s consultation projectlocalinsight
The document summarizes a consultation project conducted by Havering Council to engage with vulnerable older residents about council services. It targeted residents over 65 from a specific customer segment identified as most in need of support, using a bespoke customer segmentation tool. The project involved household visits by volunteers to 1235 residents, identified 564 basic needs, and resulted in 2824 requests for services or information. Key outcomes included identifying unclaimed benefits, increased skills for volunteers, and high customer satisfaction. Lessons learned centered on refining questionnaires and referral processes.
How customer insight helps us make informed decisions presentationlocalinsight
The document discusses how customer insight helps local governments make informed decisions in the current context of deficit reduction, localism, self-regulation and improvement, and the Big Society initiative. It notes that governments face tough funding cuts, requiring services cuts beyond efficiency savings. Local governments need robust, reliable data reflecting communities to make evidence-based decisions understanding citizens and their needs, challenges, and resources. Local governments have expertise in customer insight programs, new delivery models, and community budgets to shape services and priorities around engaging communities, joining up resources, simplifying processes, targeting scarce resources, and enabling self-service.
Carelink is a service provided by North Somerset Council that supports vulnerable people to live independently at home through an easy-to-use monitored alarm system. The demographic of the area was changing with an aging population and increasing costs for adult care. The council conducted small-scale research and profiling of customers to identify four target groups to focus their marketing on to increase awareness of Carelink. This approach led to a large number of new customers and over 95% customer satisfaction. It is estimated that for every new Carelink customer, the council saves around £13,000 per year in residential care costs, yielding significant savings.
South Staffordshire is a rural district council with no main towns and 27 parishes. To address the lack of a focal point, the council developed a locality model to improve communication between local government and communities. The council gained insights into residents and discovered the top groups were rural isolated communities and professionals living in semi-rural homes. A rural transport partnership was formed to explore models beyond the generous but limited concessionary travel scheme. A project used an online platform called MyPlaceMySay to consult residents in localities on projects and services, discovering unexpected preferences and increasing local economic activity. The council learned lessons about using social media in rural areas and now has a social media plan.
Using customer insight and social media to engage and work with young peoplelocalinsight
The document discusses promoting positive activities for 13-19 year olds in Swindon Borough Council through developing online tools. It will use customer insight and social media to engage young people. It will take a co-production approach using focus groups, surveys, and coaching to understand what young people want. The tools will be developed and owned by young people to increase participation in positive activities.
Lambeth violence against women and girls customer insight projectlocalinsight
The document summarizes a customer insight project conducted in Lambeth, London to inform their violence against women and girls (VAWG) strategy. Over 65 women participated in 14 focus groups and 15 individual interviews to share their experiences with services. Additionally, over 2,200 postcards were distributed to gather feedback. Key findings from focus groups, interviews, and postcards will be incorporated into Lambeth's VAWG strategy to improve services and address any unmet needs. Feedback was also provided to police and other agencies to enhance their domestic violence responses.
Embedding customer insight into the corporate culture Cheryl Coppell, London ...localinsight
This document discusses how the London Borough of Havering is embedding customer insight into its corporate culture. It describes a project where customer segmentation data was used to target outreach to vulnerable older residents to consult them on council services. Over 1,200 residents were contacted and over 500 visited in their homes. The targeted approach identified over £64,000 in unclaimed benefits and increased referrals to social and health services. Havering is now developing other programs that apply customer insight to more efficiently target services to residents' needs.
Applying customer insight to make better informed decision making, Kingston u...localinsight
The document outlines Kingston Upon Hull City Council's Capital and Asset Rationalisation Programme. The objectives are to build stronger public sector partnerships, reduce the public estate through customer insight to focus assets on customer needs, and test the approach in a pilot area. The pilot aims to reduce assets by 25% and maintenance costs by 30% while maintaining service access. It details analyzing transactional, health, and crime data to classify residents into 10 groups to understand service usage and inform asset placement. The North Carr pilot area analysis of assets, customer profiles, and key services is presented to demonstrate the approach.
The Havering over 65s consultation projectlocalinsight
The document summarizes a consultation project conducted by Havering Council to engage with vulnerable older residents about council services. It targeted residents over 65 from a specific customer segment identified as most in need of support, using a bespoke customer segmentation tool. The project involved household visits by volunteers to 1235 residents, identified 564 basic needs, and resulted in 2824 requests for services or information. Key outcomes included identifying unclaimed benefits, increased skills for volunteers, and high customer satisfaction. Lessons learned centered on refining questionnaires and referral processes.
How customer insight helps us make informed decisions presentationlocalinsight
The document discusses how customer insight helps local governments make informed decisions in the current context of deficit reduction, localism, self-regulation and improvement, and the Big Society initiative. It notes that governments face tough funding cuts, requiring services cuts beyond efficiency savings. Local governments need robust, reliable data reflecting communities to make evidence-based decisions understanding citizens and their needs, challenges, and resources. Local governments have expertise in customer insight programs, new delivery models, and community budgets to shape services and priorities around engaging communities, joining up resources, simplifying processes, targeting scarce resources, and enabling self-service.
Carelink is a service provided by North Somerset Council that supports vulnerable people to live independently at home through an easy-to-use monitored alarm system. The demographic of the area was changing with an aging population and increasing costs for adult care. The council conducted small-scale research and profiling of customers to identify four target groups to focus their marketing on to increase awareness of Carelink. This approach led to a large number of new customers and over 95% customer satisfaction. It is estimated that for every new Carelink customer, the council saves around £13,000 per year in residential care costs, yielding significant savings.
South Staffordshire is a rural district council with no main towns and 27 parishes. To address the lack of a focal point, the council developed a locality model to improve communication between local government and communities. The council gained insights into residents and discovered the top groups were rural isolated communities and professionals living in semi-rural homes. A rural transport partnership was formed to explore models beyond the generous but limited concessionary travel scheme. A project used an online platform called MyPlaceMySay to consult residents in localities on projects and services, discovering unexpected preferences and increasing local economic activity. The council learned lessons about using social media in rural areas and now has a social media plan.
Using customer insight and social media to engage and work with young peoplelocalinsight
The document discusses promoting positive activities for 13-19 year olds in Swindon Borough Council through developing online tools. It will use customer insight and social media to engage young people. It will take a co-production approach using focus groups, surveys, and coaching to understand what young people want. The tools will be developed and owned by young people to increase participation in positive activities.
Lambeth violence against women and girls customer insight projectlocalinsight
The document summarizes a customer insight project conducted in Lambeth, London to inform their violence against women and girls (VAWG) strategy. Over 65 women participated in 14 focus groups and 15 individual interviews to share their experiences with services. Additionally, over 2,200 postcards were distributed to gather feedback. Key findings from focus groups, interviews, and postcards will be incorporated into Lambeth's VAWG strategy to improve services and address any unmet needs. Feedback was also provided to police and other agencies to enhance their domestic violence responses.
Embedding customer insight into the corporate culture Cheryl Coppell, London ...localinsight
This document discusses how the London Borough of Havering is embedding customer insight into its corporate culture. It describes a project where customer segmentation data was used to target outreach to vulnerable older residents to consult them on council services. Over 1,200 residents were contacted and over 500 visited in their homes. The targeted approach identified over £64,000 in unclaimed benefits and increased referrals to social and health services. Havering is now developing other programs that apply customer insight to more efficiently target services to residents' needs.
Using social media to reduce alcohol misuse - Birmingham City Councillocalinsight
The document discusses Birmingham City Council's efforts to use social media to address alcohol misuse. It notes that previous work identified issues with the current system driving dependency. The council researched social media accessibility and focus groups. This led to developing a social media platform called Mylife4me to provide peer support and raise treatment awareness as an alternative to tier 3 services. The platform includes Breaking Free Online licenses and training. The goals are to help 360 people start recovering and track 60 users, increase support networks, and realize estimated savings of £650,000 per year through reduced dependency on services.
Thinking family, thinking community, Dr Debs Thompsonlocalinsight
Thinking Family, Thinking Community discusses engaging the wider community in preventing issues like substance abuse. It recommends (1) understanding how the community perceives risks and designing targeted prevention messages, (2) considering the role of family as a way to shape risk perception, and (3) using community insight to develop messages focused on self-respect and coming from those with lived experience to reduce stigma around support services.
Dr Steve Scholey: Hampshire and Isle of Wightlocalinsight
Hampshire County Council is mapping its property assets and customer demand through a program with the UK government. The goal is to better understand community needs, shape public services, and reprofile the public estate to improve outcomes and save costs. Hampshire has worked with partners in Winchester and Basingstoke, holding workshops to identify opportunities like co-locating services and rationalizing assets based on current and future customer demand.
This document summarizes a customer insight project conducted by Wakefield Council and Job Centre Plus. Through stakeholder events, focus groups, interviews, and user groups, they gathered insights about unemployed customers. Key findings included the need for personalized support, help with skills and finances, and barriers like fragmented services, health issues, and lack of work experience. The document outlines reforms to better coordinate support through flexible interventions, work experience programs, sector-based work academies, and enterprise clubs. It also discusses implementing the Work Programme to help more customers find jobs.
North Lincolnshire and safer neighbourhoodslocalinsight
The document discusses protecting victims and vulnerable people through the use of a Victim and Vulnerable Person Index system. The system identifies those at high risk of victimization by matching and coordinating data across partnership agencies. It provides knowledge required to comply with obligations to protect individuals from ill-treatment. The system also includes a support application to reduce vulnerability through safety plans and services. Practical examples describe protecting individuals' physical safety, online identity, equipment, property and money from crime through various technologies.
Employment support for long term incapacity benefit claimantslocalinsight
This document summarizes a study on providing employment support to long-term incapacity benefit claimants. It finds that over 2.6 million people in the UK receive incapacity benefits, with an average claim duration of 8 years. Through interviews and focus groups with claimants, it identifies three levels of support needs - intensive, mid-level, and low-intensity. Main barriers to employment included health conditions, skills deficits, age, and time out of the workforce. Recommendations focused on developing a clearer picture of available support, ensuring intensive support is available, and tailoring support to individual barriers. Challenges included engaging current benefit claimants in research about employment and benefits.
Assited bin collection vulnerable person projectlocalinsight
This document outlines a project aimed at providing additional services to vulnerable people in Lancashire. The project took a two-pronged approach of improving customer experience and achieving long-term cost savings. Customer insight identified specific needs of vulnerable residents that were not being met. The project designed a system to identify and contact eligible residents to offer additional services like fire safety checks, benefits assistance, and more. This resulted in over £400,000 in benefits paid out and potential cost savings for various organizations. Documentation of the project's design, implementation, and results are available on a Community of Practice website.
CLG customer led transformation programme phase fourlocalinsight
The document discusses a youth offending team in Bradford, England. It outlines the team's core objectives, which include reducing breaches of court orders, preventing prolific offending, and improving prevention activities. It also provides context such as a sample of 20 young people consulted and key themes from their feedback, like how peers and support systems can influence offending. Finally, it suggests implications like providing opportunities and support to change trajectories.
Use of customer insight in revire of offender management services in Lewishamlocalinsight
The document summarizes a review of offender management services in Lewisham that aimed to identify opportunities to improve existing models and reduce reoffending. Customer insight work included ethnographies of 8 offenders and 5 service providers to understand the client journey and drivers of criminal behavior. Findings showed a lack of coordination between rehabilitative services, a non-smooth transition from prison to community, and rigid, ineffective interventions. Lewisham responded by commissioning a flexible service focused on reducing reoffending and improving operational coordination between agencies through better information sharing and joint working.
Lambeth violence againist women and girls customer insight project Lambeth pa...localinsight
The document summarizes a customer insight project conducted in Lambeth, London to inform the development of the local Violence Against Women and Girls (VAWG) strategy. Key findings from focus groups and interviews with 65 women included that specialist VAWG services are highly valued, women want co-located services, and proactive outreach helps women engage. Based on these insights, the strategy focuses on improved service development, higher standards, better coordination, and supporting help-seeking. Actions taken include a new VAWG service model, childcare, training, and awareness campaigns.
A consistent view of business identification before insightlocalinsight
This document discusses Dudley Metropolitan Borough Council's approach to developing a centralized geographic information system called GIS-MO to provide a single view of business customers. It collected over 400 geo-referenced datasets from various departments and agencies. This allows the council to know where businesses are located and basic details. The next step is to identify what each business does to understand how it interacts with the council and re-engineer processes for a more coordinated service response. The goal is to better target regulation, services, and enforcement based on a holistic view of local businesses.
Tesco voice of the customer: achieving a 360 customer viewlocalinsight
The document summarizes Maria Sealey's presentation on achieving a 360-degree customer view at LGA's Customer Insight Conference. The presentation covers capturing customer views through multiple channels, bridging data silos between departments to get a complete view, and challenges in integrating customer data. It provides examples of tools for gathering customer insights like social media monitoring, surveys, and focus groups to get both prompted and unprompted feedback. The presentation also discusses how customers now research online and shop across channels, calling for a unified approach to customer insight.
Putting customer insight into practice, Peter Gadsdon, Lewisham Councillocalinsight
The document discusses using customer insight to drive service improvement in local government. It provides examples of how one local borough in London used various customer insight methodologies such as interviews, focus groups, and usability testing to better understand customer needs, behaviors, and experiences. They used this insight to redesign services and processes in a way that is more customer-centric. The insight was also used to influence staff culture and achieve buy-in for changes. Case studies describe how customer journey mapping and prototyping led to specific service improvements like reducing homelessness.
The document provides demographic and service-related information about Croydon, a London borough:
- Croydon has high diversity, with over 40% of residents from Black and minority ethnic backgrounds. It has over 100 languages spoken and three main religions represented. Nearly half of all births are to mothers not born in the UK.
- As part of a total place pilot program, the borough aimed to improve children's health and wellbeing from conception to age 7 through community engagement and co-design of services. Staff training was provided to facilitate user research, engagement, and service design.
- The program gathered input from residents and staff to help develop new service propositions and feed insights into other service areas like
A partnership between local organizations in Cheshire East aims to support the nearly 5,000 people over age 65 living with dementia in the region through an online peer support site called DemenShare.com. DemenShare.com provides information, raises awareness, and facilitates social support networks to help address the growing challenge of dementia, which costs the UK economy £23 billion per year. Since launching in October 2010, the site has attracted over 400 registered users and thousands of visitors who spend an average of six minutes accessing resources.
Behavioural insght and policy, David Halpernlocalinsight
The document discusses using behavioral insights in government policymaking. It notes that central governments traditionally change behavior through rules and regulations, but the UK government wants to take a smarter approach by finding ways to encourage better choices. It outlines the Behavioral Insight Team's work applying behavioral sciences to issues like health, tax compliance, energy efficiency, and reducing missed medical appointments. The goal is to inform big policy areas like economic growth, regulation, mobility, health, and well-being through low-cost behavioral interventions.
Central Bedfordshire Council is seeking to improve business engagement and support. Only 20% of local businesses currently engage with public sector support, and red tape was cited as a top barrier to growth by 47% of businesses. The Council aims to save money by making engagement more efficient for both businesses and the Council. User research was conducted to understand businesses' experiences and identify opportunities to streamline services, information sharing, and make it easier for businesses to access support. Potential solutions include multiskilling council teams, shifting from an enforcement to enabling approach, and leveraging trusted intermediaries to help businesses access support.
A partnership was formed between local organizations to address dementia in Cheshire East, England. There are almost 5,000 people over 65 with dementia in the area, with rates increasing with age. Dementia costs the UK economy £23 billion per year, with most of the costs going to unpaid caregivers and social care. A website called DemenShare was launched to connect and support those affected by dementia.
The document summarizes efforts to improve outcomes for families struggling with alcohol misuse through a multi-phase project. Phase 1 involved understanding current services and identifying areas for improvement. It was found that more emphasis should be placed on prevention, early intervention, brief interventions, and holistic family support. Phase 2 developed a concept for a family service planner to better organize support services. Phase 3 will develop firm improvement plans to present options that achieve the strategic goals of reducing alcohol harm and improving health and well-being of children.
Merseyside fire incident reduction partnership project updatelocalinsight
Merseyside Fire and Rescue Service is working with local partners to develop a customer segmentation model using aggregated data from various sources to better understand community needs and vulnerabilities. This will be used to identify individuals at high risk and prioritize fire safety visits while also connecting people to other social services. The goals are to empower citizens, reduce accidental dwelling fires, and help people live independently for longer through improved data sharing and coordination across organizations.
Using social media to reduce alcohol misuse - Birmingham City Councillocalinsight
The document discusses Birmingham City Council's efforts to use social media to address alcohol misuse. It notes that previous work identified issues with the current system driving dependency. The council researched social media accessibility and focus groups. This led to developing a social media platform called Mylife4me to provide peer support and raise treatment awareness as an alternative to tier 3 services. The platform includes Breaking Free Online licenses and training. The goals are to help 360 people start recovering and track 60 users, increase support networks, and realize estimated savings of £650,000 per year through reduced dependency on services.
Thinking family, thinking community, Dr Debs Thompsonlocalinsight
Thinking Family, Thinking Community discusses engaging the wider community in preventing issues like substance abuse. It recommends (1) understanding how the community perceives risks and designing targeted prevention messages, (2) considering the role of family as a way to shape risk perception, and (3) using community insight to develop messages focused on self-respect and coming from those with lived experience to reduce stigma around support services.
Dr Steve Scholey: Hampshire and Isle of Wightlocalinsight
Hampshire County Council is mapping its property assets and customer demand through a program with the UK government. The goal is to better understand community needs, shape public services, and reprofile the public estate to improve outcomes and save costs. Hampshire has worked with partners in Winchester and Basingstoke, holding workshops to identify opportunities like co-locating services and rationalizing assets based on current and future customer demand.
This document summarizes a customer insight project conducted by Wakefield Council and Job Centre Plus. Through stakeholder events, focus groups, interviews, and user groups, they gathered insights about unemployed customers. Key findings included the need for personalized support, help with skills and finances, and barriers like fragmented services, health issues, and lack of work experience. The document outlines reforms to better coordinate support through flexible interventions, work experience programs, sector-based work academies, and enterprise clubs. It also discusses implementing the Work Programme to help more customers find jobs.
North Lincolnshire and safer neighbourhoodslocalinsight
The document discusses protecting victims and vulnerable people through the use of a Victim and Vulnerable Person Index system. The system identifies those at high risk of victimization by matching and coordinating data across partnership agencies. It provides knowledge required to comply with obligations to protect individuals from ill-treatment. The system also includes a support application to reduce vulnerability through safety plans and services. Practical examples describe protecting individuals' physical safety, online identity, equipment, property and money from crime through various technologies.
Employment support for long term incapacity benefit claimantslocalinsight
This document summarizes a study on providing employment support to long-term incapacity benefit claimants. It finds that over 2.6 million people in the UK receive incapacity benefits, with an average claim duration of 8 years. Through interviews and focus groups with claimants, it identifies three levels of support needs - intensive, mid-level, and low-intensity. Main barriers to employment included health conditions, skills deficits, age, and time out of the workforce. Recommendations focused on developing a clearer picture of available support, ensuring intensive support is available, and tailoring support to individual barriers. Challenges included engaging current benefit claimants in research about employment and benefits.
Assited bin collection vulnerable person projectlocalinsight
This document outlines a project aimed at providing additional services to vulnerable people in Lancashire. The project took a two-pronged approach of improving customer experience and achieving long-term cost savings. Customer insight identified specific needs of vulnerable residents that were not being met. The project designed a system to identify and contact eligible residents to offer additional services like fire safety checks, benefits assistance, and more. This resulted in over £400,000 in benefits paid out and potential cost savings for various organizations. Documentation of the project's design, implementation, and results are available on a Community of Practice website.
CLG customer led transformation programme phase fourlocalinsight
The document discusses a youth offending team in Bradford, England. It outlines the team's core objectives, which include reducing breaches of court orders, preventing prolific offending, and improving prevention activities. It also provides context such as a sample of 20 young people consulted and key themes from their feedback, like how peers and support systems can influence offending. Finally, it suggests implications like providing opportunities and support to change trajectories.
Use of customer insight in revire of offender management services in Lewishamlocalinsight
The document summarizes a review of offender management services in Lewisham that aimed to identify opportunities to improve existing models and reduce reoffending. Customer insight work included ethnographies of 8 offenders and 5 service providers to understand the client journey and drivers of criminal behavior. Findings showed a lack of coordination between rehabilitative services, a non-smooth transition from prison to community, and rigid, ineffective interventions. Lewisham responded by commissioning a flexible service focused on reducing reoffending and improving operational coordination between agencies through better information sharing and joint working.
Lambeth violence againist women and girls customer insight project Lambeth pa...localinsight
The document summarizes a customer insight project conducted in Lambeth, London to inform the development of the local Violence Against Women and Girls (VAWG) strategy. Key findings from focus groups and interviews with 65 women included that specialist VAWG services are highly valued, women want co-located services, and proactive outreach helps women engage. Based on these insights, the strategy focuses on improved service development, higher standards, better coordination, and supporting help-seeking. Actions taken include a new VAWG service model, childcare, training, and awareness campaigns.
A consistent view of business identification before insightlocalinsight
This document discusses Dudley Metropolitan Borough Council's approach to developing a centralized geographic information system called GIS-MO to provide a single view of business customers. It collected over 400 geo-referenced datasets from various departments and agencies. This allows the council to know where businesses are located and basic details. The next step is to identify what each business does to understand how it interacts with the council and re-engineer processes for a more coordinated service response. The goal is to better target regulation, services, and enforcement based on a holistic view of local businesses.
Tesco voice of the customer: achieving a 360 customer viewlocalinsight
The document summarizes Maria Sealey's presentation on achieving a 360-degree customer view at LGA's Customer Insight Conference. The presentation covers capturing customer views through multiple channels, bridging data silos between departments to get a complete view, and challenges in integrating customer data. It provides examples of tools for gathering customer insights like social media monitoring, surveys, and focus groups to get both prompted and unprompted feedback. The presentation also discusses how customers now research online and shop across channels, calling for a unified approach to customer insight.
Putting customer insight into practice, Peter Gadsdon, Lewisham Councillocalinsight
The document discusses using customer insight to drive service improvement in local government. It provides examples of how one local borough in London used various customer insight methodologies such as interviews, focus groups, and usability testing to better understand customer needs, behaviors, and experiences. They used this insight to redesign services and processes in a way that is more customer-centric. The insight was also used to influence staff culture and achieve buy-in for changes. Case studies describe how customer journey mapping and prototyping led to specific service improvements like reducing homelessness.
The document provides demographic and service-related information about Croydon, a London borough:
- Croydon has high diversity, with over 40% of residents from Black and minority ethnic backgrounds. It has over 100 languages spoken and three main religions represented. Nearly half of all births are to mothers not born in the UK.
- As part of a total place pilot program, the borough aimed to improve children's health and wellbeing from conception to age 7 through community engagement and co-design of services. Staff training was provided to facilitate user research, engagement, and service design.
- The program gathered input from residents and staff to help develop new service propositions and feed insights into other service areas like
A partnership between local organizations in Cheshire East aims to support the nearly 5,000 people over age 65 living with dementia in the region through an online peer support site called DemenShare.com. DemenShare.com provides information, raises awareness, and facilitates social support networks to help address the growing challenge of dementia, which costs the UK economy £23 billion per year. Since launching in October 2010, the site has attracted over 400 registered users and thousands of visitors who spend an average of six minutes accessing resources.
Behavioural insght and policy, David Halpernlocalinsight
The document discusses using behavioral insights in government policymaking. It notes that central governments traditionally change behavior through rules and regulations, but the UK government wants to take a smarter approach by finding ways to encourage better choices. It outlines the Behavioral Insight Team's work applying behavioral sciences to issues like health, tax compliance, energy efficiency, and reducing missed medical appointments. The goal is to inform big policy areas like economic growth, regulation, mobility, health, and well-being through low-cost behavioral interventions.
Central Bedfordshire Council is seeking to improve business engagement and support. Only 20% of local businesses currently engage with public sector support, and red tape was cited as a top barrier to growth by 47% of businesses. The Council aims to save money by making engagement more efficient for both businesses and the Council. User research was conducted to understand businesses' experiences and identify opportunities to streamline services, information sharing, and make it easier for businesses to access support. Potential solutions include multiskilling council teams, shifting from an enforcement to enabling approach, and leveraging trusted intermediaries to help businesses access support.
A partnership was formed between local organizations to address dementia in Cheshire East, England. There are almost 5,000 people over 65 with dementia in the area, with rates increasing with age. Dementia costs the UK economy £23 billion per year, with most of the costs going to unpaid caregivers and social care. A website called DemenShare was launched to connect and support those affected by dementia.
The document summarizes efforts to improve outcomes for families struggling with alcohol misuse through a multi-phase project. Phase 1 involved understanding current services and identifying areas for improvement. It was found that more emphasis should be placed on prevention, early intervention, brief interventions, and holistic family support. Phase 2 developed a concept for a family service planner to better organize support services. Phase 3 will develop firm improvement plans to present options that achieve the strategic goals of reducing alcohol harm and improving health and well-being of children.
Merseyside fire incident reduction partnership project updatelocalinsight
Merseyside Fire and Rescue Service is working with local partners to develop a customer segmentation model using aggregated data from various sources to better understand community needs and vulnerabilities. This will be used to identify individuals at high risk and prioritize fire safety visits while also connecting people to other social services. The goals are to empower citizens, reduce accidental dwelling fires, and help people live independently for longer through improved data sharing and coordination across organizations.
Chapter wise All Notes of First year Basic Civil Engineering.pptxDenish Jangid
Chapter wise All Notes of First year Basic Civil Engineering
Syllabus
Chapter-1
Introduction to objective, scope and outcome the subject
Chapter 2
Introduction: Scope and Specialization of Civil Engineering, Role of civil Engineer in Society, Impact of infrastructural development on economy of country.
Chapter 3
Surveying: Object Principles & Types of Surveying; Site Plans, Plans & Maps; Scales & Unit of different Measurements.
Linear Measurements: Instruments used. Linear Measurement by Tape, Ranging out Survey Lines and overcoming Obstructions; Measurements on sloping ground; Tape corrections, conventional symbols. Angular Measurements: Instruments used; Introduction to Compass Surveying, Bearings and Longitude & Latitude of a Line, Introduction to total station.
Levelling: Instrument used Object of levelling, Methods of levelling in brief, and Contour maps.
Chapter 4
Buildings: Selection of site for Buildings, Layout of Building Plan, Types of buildings, Plinth area, carpet area, floor space index, Introduction to building byelaws, concept of sun light & ventilation. Components of Buildings & their functions, Basic concept of R.C.C., Introduction to types of foundation
Chapter 5
Transportation: Introduction to Transportation Engineering; Traffic and Road Safety: Types and Characteristics of Various Modes of Transportation; Various Road Traffic Signs, Causes of Accidents and Road Safety Measures.
Chapter 6
Environmental Engineering: Environmental Pollution, Environmental Acts and Regulations, Functional Concepts of Ecology, Basics of Species, Biodiversity, Ecosystem, Hydrological Cycle; Chemical Cycles: Carbon, Nitrogen & Phosphorus; Energy Flow in Ecosystems.
Water Pollution: Water Quality standards, Introduction to Treatment & Disposal of Waste Water. Reuse and Saving of Water, Rain Water Harvesting. Solid Waste Management: Classification of Solid Waste, Collection, Transportation and Disposal of Solid. Recycling of Solid Waste: Energy Recovery, Sanitary Landfill, On-Site Sanitation. Air & Noise Pollution: Primary and Secondary air pollutants, Harmful effects of Air Pollution, Control of Air Pollution. . Noise Pollution Harmful Effects of noise pollution, control of noise pollution, Global warming & Climate Change, Ozone depletion, Greenhouse effect
Text Books:
1. Palancharmy, Basic Civil Engineering, McGraw Hill publishers.
2. Satheesh Gopi, Basic Civil Engineering, Pearson Publishers.
3. Ketki Rangwala Dalal, Essentials of Civil Engineering, Charotar Publishing House.
4. BCP, Surveying volume 1
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptxEduSkills OECD
Iván Bornacelly, Policy Analyst at the OECD Centre for Skills, OECD, presents at the webinar 'Tackling job market gaps with a skills-first approach' on 12 June 2024
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How to Setup Warehouse & Location in Odoo 17 InventoryCeline George
In this slide, we'll explore how to set up warehouses and locations in Odoo 17 Inventory. This will help us manage our stock effectively, track inventory levels, and streamline warehouse operations.
How to Make a Field Mandatory in Odoo 17Celine George
In Odoo, making a field required can be done through both Python code and XML views. When you set the required attribute to True in Python code, it makes the field required across all views where it's used. Conversely, when you set the required attribute in XML views, it makes the field required only in the context of that particular view.