The document summarizes a presentation about using social media to build disaster resilience. It discusses how the Emergency 2.0 Wiki engages communities as partners during emergencies through two-way communication on social media. Examples from disasters in New York, Queensland, and Victoria are provided that demonstrated a "whole of community" approach with agencies, organizations, and the public collaborating via social media. Recommendations include providing tools for the public to help themselves and each other during emergencies and educating people on using social media for disaster response and recovery.
Utilising Social Media to Build Resilience to EmergenciesEileen Culleton
Presented to Gov 2.0 Conference 2012
24 October 2012, National Convention Centre, Canberra, Australia
Speaker: Eileen Culleton, Founder & CEO Emergency .20 Wiki (Voluntary)
This presentation outlines how government agencies can utilise social media to build resilience to emergencies. Topics included:
• Using social media to help your agency, employees and customers better prepare for, respond to and recover from emergencies
• Empowering employees with the knowledge of how to use social media in emergencies
• Using social media channels for emergency communication, monitoring and business continuity
• Identifying emergency apps, maps, tools, tips and guidelines
This is the presentation I gave at the 2011 American College of Preventive Medicine conference in San Antonio, February 19, 2011. For more notes and information, visit http://amysampleward.org
Putting Social Media to Good Use in Government CommunicationsLee Aase
My presentation to the Minnesota Association of Government Communicators on applications of social media in government, delivered in St. Paul, Minnesota on November 19, 2009.
How a whole of community approach to using social media in times of crisis in...Eileen Culleton
Presented to Social Media in Times of Crisis National Conference 2013
Hosted by Eidos Institute
4 April 2013, State Library of Queensland, Brisbane, Australia
Speaker: Eileen Culleton, Founder & CEO Emergency 2.0 Wiki (Voluntary)
This presentation outlines how proactively involving the ‘whole of community’: government, business, NGOs, schools, hospitals, community groups, media and the public, in using social media in times of crisis can greatly increase its effectiveness. Showcasing New York City’s social media response to Hurricane Sandy and drawing on examples from this year’s Queensland floods and Victoria bushfires we demonstrate how engaging with the community as ‘partners’ in the emergency response, utilising social media for two way communication, amplification, collaboration and integration can powerfully assist communities to better prepare for, respond to and recover from disaster.
Becoming Emergency 2.0 Ready - using social media for business continuityEileen Culleton
Presented to Continuity Forum 2012
5 June 2012, Brisbane, Australia
Speaker: Eileen Culleton, Founder and CEO Emergency 2.0 Wiki (voluntary)
This presentation outlines how organisations can use social media for business continuity to help them better prepare for, respond to and recover from emergencies including:
• Empowering employees with the knowledge of how to use social media in emergencies
• Using social media to establish a temporary remote workforce
• Using social media channels to communicate with stakeholders
• Monitoring the emergency and what is being said to and about your organisation
• Integrating social media in business continuity plans
• How to source the latest social media emergency apps, maps, tools, tips and guidelines
Utilising Social Media to Build Resilience to EmergenciesEileen Culleton
Presented to Gov 2.0 Conference 2012
24 October 2012, National Convention Centre, Canberra, Australia
Speaker: Eileen Culleton, Founder & CEO Emergency .20 Wiki (Voluntary)
This presentation outlines how government agencies can utilise social media to build resilience to emergencies. Topics included:
• Using social media to help your agency, employees and customers better prepare for, respond to and recover from emergencies
• Empowering employees with the knowledge of how to use social media in emergencies
• Using social media channels for emergency communication, monitoring and business continuity
• Identifying emergency apps, maps, tools, tips and guidelines
This is the presentation I gave at the 2011 American College of Preventive Medicine conference in San Antonio, February 19, 2011. For more notes and information, visit http://amysampleward.org
Putting Social Media to Good Use in Government CommunicationsLee Aase
My presentation to the Minnesota Association of Government Communicators on applications of social media in government, delivered in St. Paul, Minnesota on November 19, 2009.
How a whole of community approach to using social media in times of crisis in...Eileen Culleton
Presented to Social Media in Times of Crisis National Conference 2013
Hosted by Eidos Institute
4 April 2013, State Library of Queensland, Brisbane, Australia
Speaker: Eileen Culleton, Founder & CEO Emergency 2.0 Wiki (Voluntary)
This presentation outlines how proactively involving the ‘whole of community’: government, business, NGOs, schools, hospitals, community groups, media and the public, in using social media in times of crisis can greatly increase its effectiveness. Showcasing New York City’s social media response to Hurricane Sandy and drawing on examples from this year’s Queensland floods and Victoria bushfires we demonstrate how engaging with the community as ‘partners’ in the emergency response, utilising social media for two way communication, amplification, collaboration and integration can powerfully assist communities to better prepare for, respond to and recover from disaster.
Becoming Emergency 2.0 Ready - using social media for business continuityEileen Culleton
Presented to Continuity Forum 2012
5 June 2012, Brisbane, Australia
Speaker: Eileen Culleton, Founder and CEO Emergency 2.0 Wiki (voluntary)
This presentation outlines how organisations can use social media for business continuity to help them better prepare for, respond to and recover from emergencies including:
• Empowering employees with the knowledge of how to use social media in emergencies
• Using social media to establish a temporary remote workforce
• Using social media channels to communicate with stakeholders
• Monitoring the emergency and what is being said to and about your organisation
• Integrating social media in business continuity plans
• How to source the latest social media emergency apps, maps, tools, tips and guidelines
Memo for the Danish Emergency Management Agency by student Anna Boye Koldaas, Master of Science (MSc)-student in Security Risk Management at Copenhagen University.
Department of Homeland Security Report- Lessons Learned Using Social Media Du...Mark Rybchuk
What did local governments learn about using social media during a crisis and how did it help serve residents during an emergency? HootSuite Enterprise is referenced on page 33 as one of the key assets the City of New York used during this emergency.
Lessons learned from Social media intervention during hurricane SandyPrayukth K V
Social media and collaborative technologies have become critical components of emergency preparedness, response, and recovery. From the international response efforts in major tsunamis to hurricane response and recovery in major U.S. cities, many government officials now turn to social media technologies to share information and connect with citizens during all phases of a crisis. Implementing these new technologies, however, requires that responding agencies adopt new communication strategies and engagement methods.
Emergency Management in the age of social convergencePatrice Cloutier
Conference on social media use in emergency management given at the Social Media in Government Conference on Oct. 3, 2011 for the Conference Board of Canada.
OMRADES is creating an open‐source, community resilience platform, designed by communities, for communities, to help them reconnect, respond to, and recover from crisis situations. This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 687847 This material reflects only the authors view and the European Commission is not responsible for any use that may be made of the information it contains
There have been dramatic changes in how we communicate and maintain relationships in our community in the 21st century. Social media if used appropriately can bring about positive change - but is it for everyone? We examine this issue during a presentation at the Annual Conference of The Consortium of Therapeutic Communities (TCTC).
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Using Social Media to Build Disaster Resilience
1. Queensland Local Government Social Media Forum
Hosted by LGMA Queensland
29 May 2013, Telstra Building, Brisbane, Australia
Using social media to build disaster resilience
Emergency 2.0 Wiki CEO & Founder Eileen Culleton
2. Overview
Background on the Emergency 2.0 Wiki
Engaging with the community as partners in emergency
preparation, response and recovery
Social media channels and tips for emergency
communication and monitoring
Empowering employees with the knowledge of how to
use social media in emergencies
Integrating social media in business continuity plans
and creating a remote workforce
Resources to help you – apps, maps, tools, templates,
tips and guidelines
2
4. Vision
To help build resilient communities, empowered with the
knowledge to use social media in emergency
communications.
Emergency agencies
Government agencies
Schools
Community agencies and non profits
Business
Media
The Public
4
8. Engaging with the community as
partners
Whole of community approach
Emergency services
Government
Schools
Hospitals
Business
NGOs
Community groups
Media
The public
8
9. ‘Whole of Community’ approach
Engaging with the community as partners
Two way communication
Integration between agencies
Engaging digital volunteers
Asking the community to share information from the
scene
Business helping business
Community helping community
9
10. social media &
mobile devices
+
real-time localised
information
+
community
participation
=
lives saved
10
11. NYC Response to Hurricane Sandy
“Whole of community” response
11
12. NYC Response to Hurricane Sandy
Opened up its data to enable emergency maps
to be produced
12
13. NYC Response to Hurricane Sandy
Crowdmaps empowered the public to share own reports,
photos and videos
13
14. NYC Response to Hurricane Sandy
Public could sign
up to receive
alerts based on
geographical area
14
15. NYC Response to Hurricane Sandy
Citizens downloaded emergency apps to receive alerts and
emergency preparation information
Red Cross Hurricane App
FEMA Emergency
Preparedness App
15
16. NYC Response to Hurricane Sandy
Two way communication using social media
16
17. NYC Response to Hurricane Sandy
Engaged digital volunteer groups
17
18. NYC Response to Hurricane Sandy
Business helping Business
18
19. NYC Response to Hurricane Sandy
Community helping Community
19
22. QLD Floods
QLDAlert.com
One stop shop for live
information
Twitter and Facebook
feeds
Official agencies only
22
23. VIC Bushfires
Similar to QLD Alert,
Disaster Connect brings
together Twitter and
Facebook feeds of official
agencies
Also feeds from
community groups
And feeds from hashtags
eg #VICFIRES #BUSHFIRES
Hosted by Green Cross
Australia Harden Up
program
23
24. Key recommendations
1. Provide Tools and the platforms to help the public help
themselves, each other and emergency services and official
agencies eg emergency apps, crowdmaps
2. Educate the public on how to use social media to help themselves,
each other and emergency services
3. Engage in two way communication – ask the public to help
4. Engage digital volunteers
For a ‘whole of community’ approach to using social
media for disaster resilience
24
Together, we can save lives…
25. Emergency Communication
State monitoring hours
Link to Terms & Conditions
State whether you will reply to
individual messages.
List popular #hashtags
Post details of your other social
media
26. Emergency Communication
Use as a hub for information and
updates
Link to Emergency agencies via
‘Likes’
Use the notes page
Add your FAQs
Use for live broadcasting
27. Emergency Communication
Use as a one stop shop for
information and updates
Your organisation’s Twitter
Feed from emergency
agencies
Forms to collect information
Maps
Photos and videos
Integrated
websites
41. Key Tips
Activate groups of key staff that need to collaborate
Undertake 'roll calls' to enable staff to check in
Post important links, photos and videos
Integrate important Twitter updates by using #yam
Use as email when networks are down
42. Key Tools
Use for virtual meetings eg
with
staff who are isolated
Communicate with key
stakeholders such as other
agencies, suppliers
Can collaborate online, send
each other images from the
emergency location,
send/share links, email etc
Skype
43. Key Tools
Use to collaborate virtually in
real time on documents
Word documents
Spreadsheets
Forms
44. How do we find resources?
Directory
Apps
Maps
Videos
Tools
Tips
Guidelines
Library
50. References
•http://emergency20wiki.org/wiki/index.php/Main_Page
Photo slide 5 via Flicker Kingbob.net
http://www.flickr.com/photos/kingbob86/5342341008/sizes/l/
in/photostream/
Graphic slide 7 via http://visual.ly/case-emergency-use-social-
media
Twitter screenshot via Open Gov Blog
http://blog.opengovpartnership.org/2013/01/hurricane-sandy-
open-data-social-media-nyc-rachel-haot/
All logos and brand references are copyright of their respective
owners
50