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Using Instagram and Facebook
for eCommerce Success
Shoppable Posts, Checkout, Stories, and More
1
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● Log back in anytime with the same link
● Resources available as handouts
Eyebrow Text
Today’s Logistics
Persephanie Arellano
Webinar Coordinator
2
Tinuiti is the largest independent performance
marketing agency across the triopoly.
Some of
our clients
Our
Recognition
3
4
COVID-19 Updates by Channel
Tips for Marketers to Implement Now
Coronavirus (COVID-19): The Resource Hub for Marketers
The latest news and cutting edge strategies for marketers to apply today
https://bit.ly/COVID19tinuiti
Today’s Speakers
Walker Clayton
Agency Partner Manager
Katy Lucey
Director, Paid Social
Maggie Hickey
Director of Strategic
Partnerships
5
Facebook and Instagram are top destinations for consumers
searching for product information
Source: https://www.kleinerperkins.com/perspectives/internet-trends-report-2018/
78%
of American consumers have
discovered retail products to buy
via Facebook
6
Help keep yourself and your employees safe and informed
Highlight important information and announcements
Maintain regular communication with customers and logistics
partners
Leverage technology to improve efficiency
Facebook is not introducing any changes to the delivery system and
recommend that brands continue to use the bid strategy that best
aligns to their goals. Facebook recommends that you continue to
leverage our existing best practices to drive your business results.
Facebook’s Response to COVID-19 for Ecommerce Advertisers
7
8
Best Practices for eCommerce Success on Facebook
Combined Placements
The more placements your ads appear in, the more opportunities you have
to reach or convert someone
Increase Audience Size Increasing audience size can help us gather more data and prevent inefficiencies
Budget Liquidity Let the algorithm spend where it makes performance is strongest
Proper Bidding Choose the right bid strategy based on your goals and cost requirements
Event Optimization
A higher number of conversion events will help us get past the learning
phase threshold and improve overall optimization
9
Best Practices for eCommerce Success on Facebook
Combined Placements
The more placements your ads appear in, the more opportunities you have
to reach or convert someone
Increase Audience Size Increasing audience size can help us gather more data and prevent inefficiencies
Budget Liquidity Let the algorithm spend where it makes performance is strongest
Proper Bidding Choose the right bid strategy based on your goals and cost requirements
Event Optimization
A higher number of conversion events will help us get past the learning
phase threshold and improve overall optimization
10
Building a Better Audience Strategy by Going Broad
Tactic
Increase retargeting windows and make sure increments align
with site traffic volume
Bucket Lookalikes into larger groups (Ex. 0-1%, 1-2%, 3-5%, 5-10%)
Group together interest and behavior targets with high overlap
Use proper exclusions to make sure you are excluding past purchasers
Broaden
Reach
11
Best Practices for eCommerce Success on Facebook
Combined Placements
The more placements your ads appear in, the more opportunities you have
to reach or convert someone
Increase Audience Size Increasing audience size can help us gather more data and prevent inefficiencies
Budget Liquidity Let the algorithm spend where it makes performance is strongest
Proper Bidding Choose the right bid strategy based on your goals and cost requirements
Event Optimization
A higher number of conversion events will help us get past the learning
phase threshold and improve overall optimization
Facebook ad placements give you opportunities to optimize
12
How does Placement Optimization work?
13
Asset customization gives you control over placements
14
15
Best Practices for eCommerce Success on Facebook
Combined Placements
The more placements your ads appear in, the more opportunities you have
to reach or convert someone
Increase Audience Size Increasing audience size can help us gather more data and prevent inefficiencies
Budget Liquidity Let the algorithm spend where it makes performance is strongest
Proper Bidding Choose the right bid strategy based on your goals and cost requirements
Event Optimization
A higher number of conversion events will help us get past the learning
phase threshold and improve overall optimization
16
Liquidity allows for AI to shift budgets to boost performance
Increase budget-to-bid
ratio
Calculate daily budget based
on 50 conversion/week
threshold
Use Campaign Budget
Optimization
Segment your budget at this
the campaign level, then let
CBO do the work within the
objectives.
Test creative at the ad
level
Avoid creating separate ad
sets for individual creative
assets
17
Best Practices for eCommerce Success on Facebook
Combined Placements
The more placements your ads appear in, the more opportunities you have
to reach or convert someone
Increase Audience Size Increasing audience size can help us gather more data and prevent inefficiencies
Budget Liquidity Let the algorithm spend where it makes performance is strongest
Proper Bidding Choose the right bid strategy based on your goals and cost requirements
Event Optimization
A higher number of conversion events will help us get past the learning
phase threshold and improve overall optimization
Choose the right bid strategy to support your business goals
● You want results at a specific, stable
cost per result
● You are willing to sacrifice some
efficiency for consistency
● You value volume of conversions over a
strict efficiency goal
● Priority is to spend the budget in full
● You understand the maximum amount you
can bid per incremental result
● You are targeting a broader audience with a
lower likelihood to convert & want to manage
costs
Lowest Cost
Recommended Use Case Bidding Strategy
Target Cost
Lowest Cost with Bid Cap
18
19
Best Practices for eCommerce Success on Facebook
Combined Placements
The more placements your ads appear in, the more opportunities you have
to reach or convert someone
Increase Audience Size Increasing audience size can help us gather more data and prevent inefficiencies
Budget Liquidity Let the algorithm spend where it makes performance is strongest
Proper Bidding Choose the right bid strategy based on your goals and cost requirements
Event Optimization
A higher number of conversion events will help us get past the learning
phase threshold and improve overall optimization
20
Higher number of conversions will help exit the learning phase
Landing Page View
Add to Cart
Purchase
Be sure to establish
appropriate KPIs for each
event while using this tacticInitiate Checkout
Tinuiti clients see improved performance by adding Instagram
49%
Lower cost per link click
12%
Higher conversion rate
when compared to running on Facebook only
21
Awareness Consideration
Retention and Advocacy Transaction
Instagram products can grow brands throughout the funnel
22
People want to shop
on Instagram
23
24
Key Benefits of Shopping on Instagram
Simplicity
The experience is simple for
Instagrammers. In just a few
taps, they can learn about
products, and make a
purchase.
Storytelling
You can tell your brand and
product story in new ways with
shopping on Instagram. Introduce
new products in your feed through
video or a combination of video
and static imagery.
Scale
Shopping can help you find new
shoppers through Explore and
recent shop tab updates on the
Instagram business profile.
25
Build eCommerce creative to be the most effective
Look and Feel
Brand and Product
Format and Execution
Recommendations in action
Theory included Automatic Placements with Asset
Customization for a sale in Q1 2020
17% higher ROAS than Facebook alone
Performance Recap
35% lower CPMs than Facebook alone
26
Reach new audiences
Get your message out
Optimize for business
results
Brand presence
Connect with existing
community
Build credibility
Build and Broaden Your Presence Across Instagram
OrganicPaid
27
Important Brands
28
synonymous.
29
Source: Absolunet, 2020
30
31
32
33
Source: Nielsen Catalina
34
35
36
●
●
●
●
37
38
39
40
41
42
43
Source: McKinsey
44
45
Key Takeaways
Utilizing the Facebook Power 5 will help to drive overall
direct response efficiency
Instagram Shopping tactics can drive business growth
Creative should be quality and customized to your unique
consumer to cut through the noise on social commerce
channels
46
Schedule Your 1:1
Strategy Evaluation
47
Live Q&A
Walker Clayton
Agency Partner Manager
Katy Lucey
Director, Paid Social
Maggie Hickey
Director of Strategic
Partnerships
48
Upcoming Webinars
tinuiti.com/content/
49
50
COVID-19 Updates by Channel
Tips for Marketers to Implement Now
Coronavirus (COVID-19): The Resource Hub for Marketers
The latest news and cutting edge strategies for marketers to apply today
https://bit.ly/COVID19tinuiti
THANK YOU!
51

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Using Instagram and Facebook for eCommerce Success

  • 1. title title Using Instagram and Facebook for eCommerce Success Shoppable Posts, Checkout, Stories, and More 1
  • 2. ● Session recording and slides will be sent out ● Log back in anytime with the same link ● Resources available as handouts Eyebrow Text Today’s Logistics Persephanie Arellano Webinar Coordinator 2
  • 3. Tinuiti is the largest independent performance marketing agency across the triopoly. Some of our clients Our Recognition 3
  • 4. 4 COVID-19 Updates by Channel Tips for Marketers to Implement Now Coronavirus (COVID-19): The Resource Hub for Marketers The latest news and cutting edge strategies for marketers to apply today https://bit.ly/COVID19tinuiti
  • 5. Today’s Speakers Walker Clayton Agency Partner Manager Katy Lucey Director, Paid Social Maggie Hickey Director of Strategic Partnerships 5
  • 6. Facebook and Instagram are top destinations for consumers searching for product information Source: https://www.kleinerperkins.com/perspectives/internet-trends-report-2018/ 78% of American consumers have discovered retail products to buy via Facebook 6
  • 7. Help keep yourself and your employees safe and informed Highlight important information and announcements Maintain regular communication with customers and logistics partners Leverage technology to improve efficiency Facebook is not introducing any changes to the delivery system and recommend that brands continue to use the bid strategy that best aligns to their goals. Facebook recommends that you continue to leverage our existing best practices to drive your business results. Facebook’s Response to COVID-19 for Ecommerce Advertisers 7
  • 8. 8 Best Practices for eCommerce Success on Facebook Combined Placements The more placements your ads appear in, the more opportunities you have to reach or convert someone Increase Audience Size Increasing audience size can help us gather more data and prevent inefficiencies Budget Liquidity Let the algorithm spend where it makes performance is strongest Proper Bidding Choose the right bid strategy based on your goals and cost requirements Event Optimization A higher number of conversion events will help us get past the learning phase threshold and improve overall optimization
  • 9. 9 Best Practices for eCommerce Success on Facebook Combined Placements The more placements your ads appear in, the more opportunities you have to reach or convert someone Increase Audience Size Increasing audience size can help us gather more data and prevent inefficiencies Budget Liquidity Let the algorithm spend where it makes performance is strongest Proper Bidding Choose the right bid strategy based on your goals and cost requirements Event Optimization A higher number of conversion events will help us get past the learning phase threshold and improve overall optimization
  • 10. 10 Building a Better Audience Strategy by Going Broad Tactic Increase retargeting windows and make sure increments align with site traffic volume Bucket Lookalikes into larger groups (Ex. 0-1%, 1-2%, 3-5%, 5-10%) Group together interest and behavior targets with high overlap Use proper exclusions to make sure you are excluding past purchasers Broaden Reach
  • 11. 11 Best Practices for eCommerce Success on Facebook Combined Placements The more placements your ads appear in, the more opportunities you have to reach or convert someone Increase Audience Size Increasing audience size can help us gather more data and prevent inefficiencies Budget Liquidity Let the algorithm spend where it makes performance is strongest Proper Bidding Choose the right bid strategy based on your goals and cost requirements Event Optimization A higher number of conversion events will help us get past the learning phase threshold and improve overall optimization
  • 12. Facebook ad placements give you opportunities to optimize 12
  • 13. How does Placement Optimization work? 13
  • 14. Asset customization gives you control over placements 14
  • 15. 15 Best Practices for eCommerce Success on Facebook Combined Placements The more placements your ads appear in, the more opportunities you have to reach or convert someone Increase Audience Size Increasing audience size can help us gather more data and prevent inefficiencies Budget Liquidity Let the algorithm spend where it makes performance is strongest Proper Bidding Choose the right bid strategy based on your goals and cost requirements Event Optimization A higher number of conversion events will help us get past the learning phase threshold and improve overall optimization
  • 16. 16 Liquidity allows for AI to shift budgets to boost performance Increase budget-to-bid ratio Calculate daily budget based on 50 conversion/week threshold Use Campaign Budget Optimization Segment your budget at this the campaign level, then let CBO do the work within the objectives. Test creative at the ad level Avoid creating separate ad sets for individual creative assets
  • 17. 17 Best Practices for eCommerce Success on Facebook Combined Placements The more placements your ads appear in, the more opportunities you have to reach or convert someone Increase Audience Size Increasing audience size can help us gather more data and prevent inefficiencies Budget Liquidity Let the algorithm spend where it makes performance is strongest Proper Bidding Choose the right bid strategy based on your goals and cost requirements Event Optimization A higher number of conversion events will help us get past the learning phase threshold and improve overall optimization
  • 18. Choose the right bid strategy to support your business goals ● You want results at a specific, stable cost per result ● You are willing to sacrifice some efficiency for consistency ● You value volume of conversions over a strict efficiency goal ● Priority is to spend the budget in full ● You understand the maximum amount you can bid per incremental result ● You are targeting a broader audience with a lower likelihood to convert & want to manage costs Lowest Cost Recommended Use Case Bidding Strategy Target Cost Lowest Cost with Bid Cap 18
  • 19. 19 Best Practices for eCommerce Success on Facebook Combined Placements The more placements your ads appear in, the more opportunities you have to reach or convert someone Increase Audience Size Increasing audience size can help us gather more data and prevent inefficiencies Budget Liquidity Let the algorithm spend where it makes performance is strongest Proper Bidding Choose the right bid strategy based on your goals and cost requirements Event Optimization A higher number of conversion events will help us get past the learning phase threshold and improve overall optimization
  • 20. 20 Higher number of conversions will help exit the learning phase Landing Page View Add to Cart Purchase Be sure to establish appropriate KPIs for each event while using this tacticInitiate Checkout
  • 21. Tinuiti clients see improved performance by adding Instagram 49% Lower cost per link click 12% Higher conversion rate when compared to running on Facebook only 21
  • 22. Awareness Consideration Retention and Advocacy Transaction Instagram products can grow brands throughout the funnel 22
  • 23. People want to shop on Instagram 23
  • 24. 24 Key Benefits of Shopping on Instagram Simplicity The experience is simple for Instagrammers. In just a few taps, they can learn about products, and make a purchase. Storytelling You can tell your brand and product story in new ways with shopping on Instagram. Introduce new products in your feed through video or a combination of video and static imagery. Scale Shopping can help you find new shoppers through Explore and recent shop tab updates on the Instagram business profile.
  • 25. 25 Build eCommerce creative to be the most effective Look and Feel Brand and Product Format and Execution
  • 26. Recommendations in action Theory included Automatic Placements with Asset Customization for a sale in Q1 2020 17% higher ROAS than Facebook alone Performance Recap 35% lower CPMs than Facebook alone 26
  • 27. Reach new audiences Get your message out Optimize for business results Brand presence Connect with existing community Build credibility Build and Broaden Your Presence Across Instagram OrganicPaid 27
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  • 46. Key Takeaways Utilizing the Facebook Power 5 will help to drive overall direct response efficiency Instagram Shopping tactics can drive business growth Creative should be quality and customized to your unique consumer to cut through the noise on social commerce channels 46
  • 47. Schedule Your 1:1 Strategy Evaluation 47
  • 48. Live Q&A Walker Clayton Agency Partner Manager Katy Lucey Director, Paid Social Maggie Hickey Director of Strategic Partnerships 48
  • 50. 50 COVID-19 Updates by Channel Tips for Marketers to Implement Now Coronavirus (COVID-19): The Resource Hub for Marketers The latest news and cutting edge strategies for marketers to apply today https://bit.ly/COVID19tinuiti