Using data from its RAMM GIS system, a local council was able to improve customer service resolution for road-related issues. The council presented examples where RAMM GIS allowed representatives to quickly check maintenance histories, planned work, asset locations and photos to resolve customer queries about issues like potholes, blocked culverts, flooding and missing signs. Having spatial road and asset data at hand enabled representatives to better understand problems, verify the accuracy of complaints and provide timely responses, demonstrating benefits like improved quality and efficiency in customer service.
A returning favorite! Most organizations start into GIS as a tool for maintaining land records information, but not everyone leverages that investment for the greatest return to their community. Join us to see how organizations are taking full advantage of their system and using it for planning and problem solving. The session will focus on innovation in problem solving but will also showcase some favorite examples from past years.
Using Data Management & 3D Data Visualization for More Complete CSMs and to S...Joshua Orris
Creating business value through leveraging technology with data visualization; leads to enhanced management processes, stakeholder engagement and system designs for future investment validation. Effective business risk management with enhanced conceptual site models for lifecycle reduction; results in cost savings and more informed business decision making.
Using Data Management and 3-Dimensional Data Visualization to Generate More C...Antea Group
This presentation explains how leveraging technology for complete site models to streamline site closure strategies leads to better business descisions and improved data quality by bridging abstract scienced for refined engineering design and enhanced data analytics for continuous quality performance.
This was presented by Joshua Orris at the Battelle 2018 Chlorinated Conference.
Arcengine offering CAD Drafting, BIM & 3D Services based in USA and India. We provide services to Land Surveyor, Architect, Homebuilders, Real-Estate agents.
https://thearcengine.com/
A returning favorite! Most organizations start into GIS as a tool for maintaining land records information, but not everyone leverages that investment for the greatest return to their community. Join us to see how organizations are taking full advantage of their system and using it for planning and problem solving. The session will focus on innovation in problem solving but will also showcase some favorite examples from past years.
Using Data Management & 3D Data Visualization for More Complete CSMs and to S...Joshua Orris
Creating business value through leveraging technology with data visualization; leads to enhanced management processes, stakeholder engagement and system designs for future investment validation. Effective business risk management with enhanced conceptual site models for lifecycle reduction; results in cost savings and more informed business decision making.
Using Data Management and 3-Dimensional Data Visualization to Generate More C...Antea Group
This presentation explains how leveraging technology for complete site models to streamline site closure strategies leads to better business descisions and improved data quality by bridging abstract scienced for refined engineering design and enhanced data analytics for continuous quality performance.
This was presented by Joshua Orris at the Battelle 2018 Chlorinated Conference.
Arcengine offering CAD Drafting, BIM & 3D Services based in USA and India. We provide services to Land Surveyor, Architect, Homebuilders, Real-Estate agents.
https://thearcengine.com/
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Key Trends Shaping the Future of Infrastructure.pdf
Using Data to Improve Customer Service
1. Using Data to Improve
Customer Service Resolution
using RAMM GIS
Presented by Simon Gough (Roading Asset Manager)
Acknowledgements to my co-writer:
Hilton Ward (Roading Engineering Assistant)
2.
3.
4. Roading Operations Excellence
Customer Service Decision Making
Knowledge Retention &
Quality Management
Sharing
Data & Analysis Supported Team
Technology & Systems
14. “Kamo Rd is the worst in town. It’s full of
potholes between Mains Ave and King St”
• Checked Maintenance History
• Checked work programmed to be done
15. Checked the Forward Works Programme for Major Works
Informed caller that
resurfacing is planned for
this summer.
16. “Your culvert is blocked and causing my
driveway to scour”
Identified the culvert in RAMM GIS while on the phone
17. Unable to see as it was completely covered with metal.
Resent to CRM to contractor to remedy accompanied with a picture
from Street View.
18. “The water coming from your road is
causing sewage to flood over my lawn”
One of my main roles in for WDC is resolving customer issues related to Roading Why talk about it? It is a task that I sometimes struggle with (Click)
* No way of relating all of this information together
XPL View (Click)Google Maps (including Street View)(Click)Various spreadsheets and word documents from contractors and the roading team(Click)Phone people to find out information (Click)As you can see I have been all over the place[Next Slide] – Then along came RAMM GIS (Click)
It has mapsIntuitive fast searching(Click)And Street View
And Google aerials available from within RAMM GIS
Cesspits / Culverts detail on mouse over Same for signs and other assets All assets can be displayed this way – Wish list – Not just Roading Assets.
Forward works – Detail of type and dates
Raised dispatches, completed and not completed by asset type. These now include the CRM number if there is oneDispatches are raised jobs – either from CRM, Contractor or Roading inspector – John Pattinson who drives our roads looking for faults. I can relate directly to a customer call back with regard to the CRM status – Dispatched or completed.
That brings me back to the real world
The black dots show maintenance dispatches completed.Also checked raised dispatches – not complete. John Pattinson - raising dispatches all the timeFrom the number displayed there is obviously a problemIf I ran the mouse over I would see that some have CRM numbers(Click)
Mouse over and we can see what we know about this.“Informed caller that resurfacing is planned for this summer.”
“Can you come and fix it!!!”* CRM request to clear a culvert in Beasley Road blocked with metal. Firstly the contractor sent to site to investigate Contractor couldn’t find it as it was buried with metal. Location details from a CRM can be quite vague or inaccurate. Can see that there is a 300mm culvertSo What is the problem? Called customer to ask what the problem really is. While on phone identified the asset record in RAMM GIS.Click[Next Page] – Also used Street View (with customer)
Also confirmed location using Street View in liaison with customerRaised new job with contractor to fix appropriately.
• Had a big wet back in early August Called customer – Stormwater issue from a road culvert.• Flooding causing sewage from private system to overflow all over the property. View aerial – See green grass showing natural water flow.* View road culvert. 375mm
Street view – With discussion on phone found that it has been privately piped from the other side of the fence. Explained private 200mm storm water pipe too small. Their responsibility to upgrade. [Click] - CRM closed no further action
Checked Dispatches –Gray line and Dot – Unsealed roads. Informed customer – Re-metal and grade completed 31st July. Mouse over the gray dot shows that it was also re-graded on the 27th August
Simple sign replacement process used – job raised for contractor to replace sign that used to be there. A new sign request is more involved so there is a saving here
Called Customer to discuss their problemWhile your road looks similar, you live beyond the Maintenance End. (Click)Position identified using street viewIdentified Asset Data error – Council road shows up as going beyond the Maintenance End Sign (Add animation)
Over the next 1 to 2 yearsLINZ Data: for example contour data topographical maps local featuresWDC - Corridor Access Requests (Trifecta) WDC Aerial Photography (3 waters, parks etc)Some Parks Assets and Contract boundariesData available to customer services.Marit on the team to help with RAMM and Data with god input and encouragement from Scott Verevis and Simon Gough.
* Resolving issues from the desktop (reducing field work)* Resolving issues quicker with better information at hand* Improving the quality of the customer interactions* Overall that means better quality and efficiency