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Doccle
Using	AI	on	a	large	scale @Doccle
IT	Works	
The	Future of	IT
70 %
Quote	Strategy unit	of	an activemember
The	pleasure	of	your	personal	administration		J
Once connected,	yourpersonal	digital	vaultwith a	full	mobile	experience
Once connected,	your personal	digital	vault
Doccle	is	the best	of	all channels in	preserving	thedigital	Company	
brand	and brings more	traffic	to the Company	portals
• Doccle	brings	the	Company	brand	actively	into	the	home	administration	of	your	
clients
• Doccle	creates	interactivity	where	it	is	not	possible	in	other	channels
Brand	visibility	other	portals Brand	visibility	Doccle
Brand	visibility	email
…	+	Doccle	integrates perfectly in	the Company	portals.	There is	no	
need to have	multiple	technical solutions :	for use in	own portal	and
external use
• Doccles Technology	platform	
• open	API’s tointegrate every action	alsoin	the Company	portals	or	other
applications :	
Doccle	eMandates
Doccle	archive
Results
since launch2014
1.251.965	users
100	million transactions
internal	operational	cost	savings	for	distribution	of	documents,	
automatic	reconciliation	of	payments,	call	deflation,	reminders	to	
clients
0%
50%
100%
150%
Number	of	late	paid	invoices
Improvement	in	payment	
behavior
4mths	before 4	mths	after
-50%
Leads	to	more	traffic	to	your	Portals	thanks	to	the	new	
touchpoints	offered	by	an	interactive	administration
0%
20%
40%
60%
80%
100%
120%
140%
Traffic	To	portal
Without	Doccle	Touchpoints
With	Doccle	Touchpoints
+17%
Better Service:	Net	Promotor	Score
Innovation and social media	designed
Doccle	platform	paves the way	for an overall	good Company	NPS
+10	tot	+15
AI	as	core capability
For	high	growth,	interactivityand intelligence
Ambition :	The	third “network”	dimension
Where do	you connect
&	interact easily with
All Friends &	Family
Where do	you connect
&	interact easily with
All Professional	relations
Where do	you connect
&	interact easily with
Your Suppliers	&	
companies
?
Social media	selling our data	– Is	it over?
Be	a	high	growth platform	with social capabilities that gives real	value
back	to our communities of	businesses and individuals
Innovation	through	the	Business	model	:		unique	viral	Business	community	model
0
5
10
15
20
25
30
35
40
45
2013 2014 2015 2016 2017
Number	of	companies 2,8	mio €
rebate
The	day after Tomorrow Doccle	has	AI	and Augmented information	to help	you
- in	tasks before you know you have	to do	them
- in	finding information	before you know you need the information
- in	contacting your connected supplier before you know you need him
Innovatewith
conversationalinterfaces
Use Augmented Information
As	a	new	navigation paradigm
Messaging	paradigm
I	Doccled you Artificial intelligence
Ambition	:	give	back	Time	and	relevance	to	people
Doccle approach	to AI
• Define our AI	strategy
• Identify 3	key roles for AI	to play
• Experiment	and scaleup	the use of	AI
AI	as	technology lever	for
Hyperscalability
AI	to support	you in	every
day tasks
AI	for intelligence	&	
hyperpersonalized
experience
Doccle approach	to AI
•
AI	as	technology lever	for
Hyperscalability
AI	to support	you in	every
day tasks
AI	for intelligence	&	
hyperpersonalized
experience
AI	as	technology lever	for hyperscalable growth
• @Doccle:	Community	support	and Onboardingof	customers
• Remove time	and space constraints
• No	dependency on	human	capital
CIA
-
Customer
Interaction
Agency
Doccle	
Community
(gebruikers)
Customer	
Interaction
Agents
CEO
IT
(CTO,	Interaction
Architect,…)
Communication	
Agents
Growth
hacking
team
AI	enabled chatbots	to scale customer	support
300.000	users	with
2	people
1,2	mio users	with
4	people
3,5	mio users	with
6	people
Oswald’s architecture can be fully deployed on
your premises, without interaction with cloud
servers.
ON PREMISE
Oswald supports multiple languages like
English, Dutch, French, German and more…
MULTILANGUAGE SUPPORT
Comparable functionalites like IBMWatson
Conversation, Google Dialogflow, Microsoft
Luis…
CHATBOT PLATFORM
Oswald can easily be integrated into other
systems, like chat interfaces and datasources.
INTEGRATION
Oswald has a beautiful web-based GUI, but
technical people can also code in Oswald.
BUILT FOR BUSINESS AND IT
Oswald keeps track of the context of the
conversation and uses this in its choiceof
responses.
CONTEXT
Oswald is a software platform to develop, train, test and deploy chatbots. Oswald
has many features and functionalities like advanced machine learning, keyword
extraction, spell correction, context management and easy integrations with front-
and backend systems. Oswald is a platform built for both business and IT.
WHAT IS OSWALD
Approach	:	Create awareness
- Introductionof	technology through use case
- Collaborate with Craftworkz toprevent long	
learning cycles
Train the AI of Oswald using intents and entities. No need to
understand complex algorithms, just give it examples and the
AI will do its job.
I N T E N T S & E N T I T I E S
Approach	:	Trainability by non	tech team
Design conversation flows in the visual scenario builder. No
more complex interfaces, writing code or reading
documentation.
V I S U A L S C E N A R I O B U I L D E R
Did something go wrong in the conversation? No problem! Let
one of yourcustomer agents take over. When the customer is
helped, thebot can continue the conversation.
H U M A N TA K E O V E R
Approach	:	Humans team	up	with Bot
Instead of writing code to interpret the world, let’s write code that can learn to interpret
the world
AI	enabled hyperscalable customer	onboarding
- Identify areas where new	technology allows for
reduction in	implementation/integration effort
- Zero	implementation onboarding of	customers
0
5
10
15
20
25
30
35
40
45
2013 2014 2015 2016 2017
Number	of	companies
AI	enabled onboarding
• Technology	learnings:	
• AI	makes choices about extractionof	data	
• Categorizationby AI	engine	of	real	worlddocuments insteadof	code	
• Indentify extractionstrategy toextract	data	andcall	upon API’s
• Experiment	withown data	entities for training	AI	engine	:	a	key challenge
Doccle approach	to AI
AI	as	technology lever	for
Hyperscalability
AI	to support	you in	every
day tasks
AI	for intelligence	&	
hyperpersonalized
experience
• Scan	utility tellers
• Claim	reimbursments
• Send registeredmails
• Provideinfo	to suppliers
• Applications	for grants
• …
AI	to support	you in	millions of	every day tasks
Machine Learning in Computer
Vision
From traditional OCR
• Microblink developed cutting-edge mobile OCR technology
• Highly optimised for offline processing on mobile devices
• High accuracy on use-specific documents (standard bills, IDs)
To DeepOCR
• Automatic multiple feature extraction
• Scalable for complex images and documents
• High accuracy 90%+
Challenges in Machine
Learning
• Data hungry approach and complex data annotation
High volume of data is needed
for machine learning!
Annotated data is valuable
data
• Better product
• Higher accuracy
• Scalable on complex problems
• More users
• More data
Approach	:	Cocreate the Learning	&	training	phase
• Friendly user	fase	:	
• Friendly users	assemble training	data	through first	
version of	the app	:	photos of	watermeter,	entry	of	
correct	data
• With and without	flash
• With and without	camera	light
• Manual	entry	of	correct	data
• Target	:	1000	photos
• Beta user	fase	:
• Betausers further train	the AI	engine	in	the app
• Cocreatieserves	a	communication towardsmost	active
users
• Target	:	10.000	scans
Approach:	Trainingdata collection
• Launch	:	
• App	is	launched to 1,2	mio users
• Mature use of	AI	and augmentation
of	the physical world
Approach	:	Launch in	production
Doccle approach	to AI
AI	as	technology lever	for
Hyperscalability
AI	to support	you in	every
day tasks
AI	for intelligence	&	
hyperpersonalized
experience
This is	what your administrative data	looks	like
This is	how your brain works
This is	how technology support	you
AI	can learn about your personal	Mental Model	and be a	personal	assistent
HOW	do	you think
about your information?
WHEN	do	you use
what kind	of	information? WHERE	do	you need
What kind	of	data?
PREDICT	what information	
You will be needing
House,	Kerkom
Insurances
Banks	&	loans
To Do
Kids
Water
Electricity
Travel
Travel
Salary
Mobility
Health
Family
We create AI enriched and Augmented
informationin such a way that Dropboxwill
want to buy us …
it’s our ambition to say no
Doccle approach	to AI
•
AI	as	technology lever	for
Hyperscalability
AI	to support	you in	every
day tasks
AI	for intelligence	&	
hyperpersonalized
experience
Grow awareness	towards AI	frominternal opportunities to massive opportunities on	the outside
There is	more	to Doccle thanmeets the eye today
Thank you !
“ I suggest you google
Doccle today, because you
will probably Doccle
google tomorrow ”
Carl	Tilkin-Franssens	(CIO	Acerta)
Contact us:
https://www.linkedin.com/in/itworks

https://twitter.com/itworks 

www.itworks.be
Presented at:

The Future of IT
20 September 2018 in Brussels

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